Senior Mortgage Process Coordinator, Amersfoort, Utrecht

Location: Amersfoort, Utrecht  |  Sector: Biotechnology  |  Start Date: 9/29/2026  |  Job ref: 59081

Company
Our client is a leading organization in the financial services sector, specializing in mortgage underwriting and client support. Their team is known for its professionalism, continuous improvement, and commitment to delivering exceptional service in a dynamic industry.

Role Description
As a Senior Mortgage Process Coordinator, you are responsible for coordinating mortgage applications, supporting team performance, improving processes, and maintaining high service and quality standards. You will play a key role in guiding colleagues, developing training initiatives, analyzing processes, and driving continuous improvement within the Mid Office department.

Responsibilities
- Develop and implement training programs for team members and colleagues.
- Create, analyze, and report on dashboards and performance metrics.
- Handle administrative tasks such as scheduling, managing leave and sick leave records, and processing authorizations.
- Monitor and coordinate security incidents, escalating complex issues as needed.
- Conduct job interviews and manage onboarding, guiding colleagues through working procedures.
- Participate in projects and working groups to improve internal processes.
- Analyze current workflows and identify opportunities for efficiency and quality improvements.
- Take ownership of specific focus areas, such as telephony coaching, quality control, internal audits, complaints, training, and risk management.

Requirements
- HBO (higher professional education) degree.
- Minimum of 1 year experience as a Coordinator or Team Leader, ideally in financial services.
- Strong analytical skills and excellent command of Excel.
- Good advisory and communication skills.
- Customer-oriented mindset with flexibility and a proactive approach.
- Willingness to obtain WFT Basic and Mortgage Credit diplomas within the first year.
- At least 3 years of experience as a Senior Underwriter with system knowledge of Hypocasso and Accelo.
- Mortgage knowledge and experience in mortgage processing is essential.
- Ability to explain complex matters patiently and clearly.

Other Information
If you are interested and want to apply, please submit your application via the apply button below and contact me.

59081

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