Company Overview
A leading organization in logistics and supply chain management dedicated to delivering exceptional service to clients across various industries. The company values proactive communication, continuous improvement, and customer-centric solutions.
Job Description
We are seeking a proactive and flexible Supply Chain Customer Service Coordinator to join the team. In this role, you will serve as the primary contact for a portfolio of Dutch customers, managing logistics processes and seeking opportunities to improve supply chain performance. You will act as a vital link between customers, external logistics providers, and internal departments, ensuring seamless order handling and customer satisfaction.
Responsibilities
- Develop and maintain strong relationships with customers regarding logistics operations.
- Lead logistics performance meetings with clients on order and supply chain topics.
- Handle the entire order-to-invoicing process accurately and efficiently on the first attempt.
- Manage and resolve customer complaints in a professional manner.
- Initiate and drive improvement projects aimed at optimizing supply chain processes.
- Support ongoing efforts in continuous improvement of service delivery and operational efficiency.
Requirements
- Completed HBO or university Master’s degree, preferably with experience in supply chain management.
- Proven experience in maintaining and enhancing both internal and external customer relationships.
- Track record of developing and implementing supply chain improvements, ideally in collaboration with clients.
- Action-oriented with a strong drive to achieve results.
- Good analytical skills and experience working with automated systems such as SAP and PowerBi.
- Comfortable working in a multicultural environment.
- Fluent in Dutch and/or English.
Other Information
If you are interested and want to apply, please submit your application via the apply button below and contact me.
59291
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Manideep Rachakonda
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