Business Relationship Management Analyst, Leiden, Zuid-Holland

The Company Our client is a leading pharmaceutical organization committed to improving healthcare through innovation, quality, and scientific excellence. With a strong focus on developing and delivering high-quality pharmaceutical products, they operate in a highly regulated environment where compliance, continuous improvement, and operational excellence are key priorities. Role Description In the role of Senior Business Process Specialist, you will work independently on business and technical projects, analyzing business processes, resolving issues, supporting process improvements, and translating business needs into effective solutions within a regulated pharmaceutical environment. Responsibilities Analyze business processes, identify issues, and recommend solutions. Gather and document business requirements and process needs. Develop and document process flows to support process redesign and reengineering. Collaborate with business and technical stakeholders throughout projects. Support compliance activities and maintain required documentation. Provide guidance and mentorship to junior team members. Requirements Bachelor's or Master's degree with relevant experience. Experience in business process analysis, IT, business analysis, or a related technical area. Strong understanding of business processes, systems, and relevant technologies. Experience with requirements gathering, process improvement, or process redesign. Experience in a regulated environment, preferably pharmaceutical or life sciences. Strong analytical, problem-solving, and stakeholder-management skills. Other information Ready for your next career challenge? This could be the opportunity you’ve been looking for. Click below to apply!  

Company Our client is a leading research-driven organization operating in a regulated environment, where animal welfare, quality, and compliance are central to daily work. The team supports important scientific studies by ensuring high standards of care, accurate documentation, and reliable facility operations. Job Description We are looking for an Research Technician to support day-to-day activities in an animal facility. This role combines hands-on animal care with operational support such as inventory checks, record accuracy, and supply handling. The Research Technician works according to internal procedures and study requirements and is expected to spot issues early and communicate clearly with the team. Responsibilities - Provide direct animal care and support the animal colony in line with internal procedures and study requirements - Support receipt, storage, and distribution of essential research supplies - Carry out animal inventories and ensure identification records/cards are accurate and up to date - Manage animal grooming activities and support routine technician-level physical observations - Provide environmental enrichment to support animal wellbeing - Check and validate that facility equipment is functioning correctly - Identify issues or deviations and escalate when support is needed to resolve them - Work effectively within a team-oriented environment with moderate supervision Requirements - At least 1 year of experience working with animals (professional setting) - Strong communication skills and ability to multitask - Comfortable working in a procedure-driven environment and following instructions carefully - Valid driver’s license - AALAS certification is a plus, or willingness to obtain certification within 12 months - Ability to lift up to 50 lbs is preferred Other Information If you are interested and want to apply, please submit your application via the apply button below and contact me. If you want, I can also produce a slightly more “marketing-style” version (same structure) or a more “clinical/regulated” version depending on the audience you’re posting to.

Company A leading organization within the animal health industry, committed to maintaining high standards of quality and safety in its products. Their dedicated Quality Control Center of Excellence ensures compliance with Good Manufacturing Practices (GMP) and maintains rigorous quality standards throughout the product lifecycle. Job Description We are seeking a diligent and detail-oriented Quality Control Laboratory Associate to support testing, analysis, and documentation within their lab operations. The role involves performing routine tests, supporting product batch releases, and contributing to continuous improvement initiatives to uphold quality standards. Responsibilities - Conduct routine analyses and verify test results for production, stability, and batch release. - Identify, escalate, and investigate abnormal test results or deviations, maintaining data integrity and compliance with GMP and other regulations. - Collaborate on change management tasks and perform transfer or validation of tests according to protocols. -Maintain and calibrate lab equipment, perform cleaning and maintenance, and escalate issues as needed. - Assist in internal and external audits, ensuring documentation and corrective actions are completed effectively. - Support and participate in ongoing improvement projects and initiatives such as SPS or 5Whys. - Contribute to documentation updates, including revising work instructions and writing new procedural documents. - Engage with internal teams and external suppliers for equipment calibration and validation. - Follow safety protocols, contribute to EHS policies, and participate in safety and health initiatives. Requirements -  An MBO level qualification in (bio)chemistry, microbiology, or a related field. -  Relevant training or experience in quality control laboratory work. -  Basic knowledge of GMP, data analysis, and laboratory automation. -  Practical, accurate, and proactive approach with good organizational skills. -  Ability to work collaboratively and adapt to changing priorities. -  Knowledge of office tools such as email, Word, and Excel. Interested? If you are interested and want to apply, please submit your application via the apply button below and contact me.

The Company A leading international food and dairy organisation with a strong presence across global markets. The company is focused on delivering high quality products through efficient supply chain operations, customer centric service and continuous improvement initiatives. Employees work in a collaborative environment that supports innovation, professional development and operational excellence. About the Role As an Export Customer Service Specialist, you will be responsible for supporting export customers across Europe and the Americas by managing the complete Order to Cash process. You will act as the key link between customers, logistics providers and internal departments to ensure smooth order fulfilment, accurate documentation and excellent customer service. This position offers broad exposure to international supply chain operations, export logistics and customer service processes. Responsibilities - Manage the complete Order to Cash process for export customers across Europe and the Americas - Process customer orders and export documentation using SAP  - Act as the main point of contact for customers regarding orders, deliveries and documentation  - Monitor customer orders, delivery schedules and system activities  - Coordinate closely with logistics teams, planners, factories, sales and customer support teams  - Resolve delivery issues, complaints, returns and credit note requests  - Maintain and update customer and logistics master data  - Ensure compliance with customer specific requirements and export procedures  - Work with EDI systems, customer portals and automated digital platforms  - Identify operational issues and coordinate timely solutions  - Support forecasting activities and demand planning processes  - Participate in process improvement, automation and system testing initiatives  - Build effective relationships with internal and external stakeholders Requirements  - Bachelor degree with relevant professional experience or Master degree  - Proven experience in Customer Service, Customer Operations, Supply Chain or Logistics  - Strong understanding of Order to Cash processes  - Experience with SAP or similar ERP systems  - Knowledge of export operations and international logistics  - Strong stakeholder management and communication skills  - Ability to work independently and manage multiple priorities  - Strong Microsoft Excel skills  - Fluent Dutch and English language skills  - Spanish language skills are highly desirable  - Experience within FMCG, Food or Dairy industries is advantageous  - Experience with SAP S4HANA and Salesforce is preferred Other Information If you are interested and want to apply, please submit your application via the apply button below and contact me.

The Company A leading industrial manufacturing organization focused on operational excellence, workplace safety, and continuous improvement. The company operates production facilities where quality, efficiency, and strong team leadership are essential to meeting business goals. About the Role We are seeking a proactive Shift Supervisor to lead production operations during assigned shifts. This role is responsible for ensuring safety, quality, productivity, and team performance while maintaining smooth day-to-day operations. The successful candidate will coach team members, coordinate activities, and drive continuous improvement across the production environment. Responsibilities - Lead and supervise production teams during assigned shifts - Ensure compliance with safety, quality, hygiene, and operational standards - Monitor production schedules and ensure targets are achieved - Coordinate and prioritize technical activities to reduce downtime - Investigate production issues and implement corrective actions - Take ownership of shift performance and operational results - Provide training, coaching, and performance feedback to employees - Ensure effective shift handovers and accurate documentation - Support the development and revision of work instructions - Promote a culture of safety, accountability, and professionalism Requirements - Previous supervisory or team leadership experience within manufacturing or industrial operations - Strong understanding of safety and quality standards - Excellent communication and people management skills - Ability to identify problems and implement effective solutions - Experience working with production planning and operational targets - Strong organizational and decision-making skills - Commitment to continuous improvement initiatives - Ability to motivate and develop team members Other Information If you are interested and want to apply, please submit your application via the apply button below and contact me.

Over het bedrijf Onze opdrachtgever is een internationale organisatie binnen de farmaceutische en animal health sector, met een sterke focus op kwaliteit, veiligheid en wetenschappelijke excellentie. Binnen de Quality Control-organisatie zorgt het team ervoor dat testen, documentatie en rapportage worden uitgevoerd volgens de geldende GMP- en QMS-vereisten gedurende de gehele productlevenscyclus. Functieomschrijving Als QC Analist voer je laboratoriumanalyses uit en rapporteer je over testen voor productie, stabiliteit en batch release, waarbij je werkt volgens de geldende GMP- en EHS-richtlijnen. Je identificeert en escaleert afwijkingen en afwijkende testresultaten, ondersteunt bij data-analyse, testtransfers en validaties en draagt bij aan continue verbeterprojecten binnen Quality Control. Daarnaast ondersteun je bij documentatie, audits, apparatuuractiviteiten en het trainen en begeleiden van collega's en stagiairs binnen jouw expertisegebied. Belangrijkste verantwoordelijkheden Uitvoeren van routine laboratoriumanalyses en controleren van testresultaten voor productie, stabiliteit en batch release. Identificeren, documenteren en escaleren van afwijkingen, atypische resultaten en trends. Uitvoeren van basis data-analyses en trendanalyses van testresultaten. Uitvoeren van toegewezen change-taken, testtransfers en validatieprotocollen. Deelnemen aan GMP-verbeterprojecten, waaronder SPS en 5-Why. Opstellen en aanpassen van werkinstructies en QC-documentatie. Deelnemen aan interne en externe audits en opvolging van auditbevindingen. Uitvoeren en coördineren van reiniging, onderhoud en kalibratie van laboratoriumapparatuur. Trainen en begeleiden van nieuwe medewerkers en stagiairs binnen het eigen expertisegebied. Samenwerken met Operations, QA, Engineering, Equipment en externe leveranciers bij onderzoeken, onderhoud en kwalificatieactiviteiten. Vereisten MBO-opleiding in (bio)chemie, microbiologie of een vergelijkbare richting. Ervaring binnen een laboratorium en/of farmaceutische, biotech- of gereguleerde omgeving. Kennis van GMP, EHS en kwaliteitseisen. Ervaring met laboratoriumtesten, documentatie en het afhandelen van afwijkingen. Basiskennis van Microsoft Office, waaronder Word en Excel. Bereidheid om waar van toepassing te werken met chemicaliën, biologische agentia en PPE/cleanroom-omgevingen. Bereidheid om bij te dragen aan trainingen, audits, apparatuuractiviteiten en verbeterprojecten. Nederlands is een must