The Company
A leading international food and dairy organisation with a strong presence across global markets. The company is focused on delivering high quality products through efficient supply chain operations, customer centric service and continuous improvement initiatives. Employees work in a collaborative environment that supports innovation, professional development and operational excellence.
About the Role
As an Export Customer Service Specialist, you will be responsible for supporting export customers across Europe and the Americas by managing the complete Order to Cash process. You will act as the key link between customers, logistics providers and internal departments to ensure smooth order fulfilment, accurate documentation and excellent customer service. This position offers broad exposure to international supply chain operations, export logistics and customer service processes.
Responsibilities
- Manage the complete Order to Cash process for export customers across Europe and the Americas
- Process customer orders and export documentation using SAP
- Act as the main point of contact for customers regarding orders, deliveries and documentation
- Monitor customer orders, delivery schedules and system activities
- Coordinate closely with logistics teams, planners, factories, sales and customer support teams
- Resolve delivery issues, complaints, returns and credit note requests
- Maintain and update customer and logistics master data
- Ensure compliance with customer specific requirements and export procedures
- Work with EDI systems, customer portals and automated digital platforms
- Identify operational issues and coordinate timely solutions
- Support forecasting activities and demand planning processes
- Participate in process improvement, automation and system testing initiatives
- Build effective relationships with internal and external stakeholders
Requirements
- Bachelor degree with relevant professional experience or Master degree
- Proven experience in Customer Service, Customer Operations, Supply Chain or Logistics
- Strong understanding of Order to Cash processes
- Experience with SAP or similar ERP systems
- Knowledge of export operations and international logistics
- Strong stakeholder management and communication skills
- Ability to work independently and manage multiple priorities
- Strong Microsoft Excel skills
- Fluent Dutch and English language skills
- Spanish language skills are highly desirable
- Experience within FMCG, Food or Dairy industries is advantageous
- Experience with SAP S4HANA and Salesforce is preferred
Other Information
If you are interested and want to apply, please submit your application via the apply button below and contact me.
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