Company
We are a global organisation focused on the sourcing, processing, and delivery of industrial feedstock and related by-products. Our teams work closely across operations, supply chain, planning, and finance to ensure accurate, timely order execution from start to finish.
Job Description
We are looking for a Customer Service & Logistics Coordinator to manage the flow of purchased feedstock to the site and coordinate the movement of cracker by-products. This role acts as the primary contact for customers and suppliers, managing day-to-day processes across order handling, logistics
coordination, invoicing support, and issue resolution within agreed business targets.
Responsibilities
- Contract administration: Maintain daily planning in line with contract terms (term and spot), handle relevant correspondence, ensure correct contract fulfilment, and complete accurate SAP bookings using reports.
- Logistics coordination: Organise daily loading and discharging activities; provide logistics providers with documentary instructions, nominate surveyors, collect loading/unloading figures for approval before invoicing, and maintain strict documentation compliance.
- External terminal management: Coordinate purchase flow, agree logistics arrangements, monitor stock levels, and ensure the external terminal’s inventory remains aligned with business and site requirements.
- Customer and supplier issue handling: Manage complaints and requests with support from the Business Manager and follow internal procedures to reach quick resolutions; contribute to service quality improvements and support review via the relevant QN system.
- SAP administration & process execution: Book all product movements in SAP, verify GR and GI, identify deviations from upload files, run interfaces with finance and credit, and ensure logistics variable service invoices are checked and booked.
- Monthly closure support: Calculate final prices, confirm figures for finance, update SAP PO/SO where required, complete required adjustment documentation, and ensure loss/gain postings are processed correctly.
- Audit preparation: Collect and provide required evidence in time for internal and external audits, respond within deadlines, and ensure all replies are archived with no deviations recorded.
- Business continuity and learning: Participate in desk rotation and cross-training (sales or purchase desks) to support continuity and ongoing knowledge development.
Requirements
- Higher education level (or equivalent), with suitability for university/college
- 3–4 years of customer service experience (or equivalent) and/or 5+ years in the petrochemical industry
- Strong SAP knowledge and experience
- Excellent data and records management
- Strong time management and ability to prioritise
- Ability to work effectively in a multicultural environment
- English essential; German essential
Other Information
If you are interested and want to apply, please submit your application via the apply button below and contact me.
58192
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