Customer Service Representative, Rotterdam, Zuid-Holland

The Company A leading organization in the pharmaceutical and animal health sector, operating across multiple locations in the Netherlands. The company is known for its strong focus on safety, compliance, and innovation within engineering and production environments. Role Description As a Maintenance Work Planner (Production & Technicians), You will plan schedules, coordinate with production, decide when maintenance can be carried out, and ensure all technical preparation is in place so work can start efficiently and safely. Responsibilities - Prepare and maintain the maintenance schedule for field technicians (preventive and corrective) - Coordinate closely with production to determine suitable time windows for maintenance activities - Decide when maintenance work can be carried out without disrupting production priorities - Prepare and organise the necessary technical materials for scheduled maintenance - Arrange work permits and ensure required documentation is ready - Distribute maintenance tasks among technicians and keep relevant stakeholders updated Requirements - Experience in planning work for maintenance activities (preferred) - Able to step into the role quickly and work independently - Strong communication skills and a practical approach - Comfortable working in a production environment and handling changing priorities - Dutch is required; English is a valuable plus Other Information If you are interested and want to apply, please submit your application via the apply button below and contact me.

Company: A leading, customer-focused organisation in the dairy supply chain, committed to improving operations through automation and digitisation. Job Description: We are looking for a Senior EDI & Application Specialist who acts as the link between Customer Operations, IT, and external customers. In this role, you will lead and support projects within the Order to Cash domain, ensuring smooth EDI communication and scalable solutions. You will also be a go-to sparring partner for colleagues across Customer Care and Logistics, helping drive continuous improvement and digital ways of working. Responsibilities: •    Act as the primary point of contact for EDI topics internally and towards customers •    Translate business needs into effective, scalable EDI solutions •    Lead and support multiple projects within Order to Cash, working closely with both business and IT stakeholders •    Support customer onboarding and operational EDI set-ups, including new customers and ways of working •    Solve operational issues related to EDI and related digital processes in cooperation with logistics partners •    Provide support and guidance to colleagues in Customer Care and Logistics on automation and digitalisation initiatives •    Contribute to continuous process improvement across relevant customer-facing operations Requirements: •    Punctual, structured, strongly independent, and highly analytical •    Fluent in English and Dutch (spoken and written) •    Minimum bachelor’s degree in Supply Chain or IT, or proven equivalent experience (at least 5 years in IT or supply chain) •    Project experience (project member required; project management experience is a plus) •    Knowledge of supply chain software such as SAP, and tools like MSTR and Power BI •    Strong understanding of EDI set-up •    Ability and willingness to continuously learn and develop in new business IT topics •    Strong communication skills and stakeholder management experience, with a hands-on approach •    Cultural awareness and ability to work in a multinational, multicultural environment •    IT background is highly preferred, alongside relevant experience in similar roles Other Information: If you are interested and want to apply, please submit your application via the apply button below and contact me.

The Company A global company in the food and dairy industry, focused on supply chain excellence, digital transformation, and customer centric operations. The organization operates across multiple international regions and emphasizes innovation, automation, and sustainability in logistics and customer operations. Role description This role sits at the intersection of business and IT, supporting automation and digital transformation within customer operations and warehousing and distribution. You will act as the primary contact for EDI topics, managing projects within the order to cash domain and ensuring smooth collaboration between stakeholders. The position requires both strategic thinking and hands on problem solving to drive efficiency and innovation. Responsibilities - Act as the primary point of contact for EDI and VMI topics - Lead and support projects within the order to cash process - Translate business requirements into scalable IT solutions - Collaborate with customer operations, logistics, and IT teams - Support onboarding of new customers and improve operational workflows - Troubleshoot EDI related issues and ensure seamless data exchange - Drive automation and digitalization initiatives - Partner with stakeholders across multiple international business groups Requirements - Minimum 5 to 8 years of experience in IT or supply chain. - Bachelor degree in supply chain, IT, or equivalent experience. - Strong knowledge of SAP and EDI setup. - Experience working in a bridge role between IT and business. - Project management experience. - Excellent stakeholder management and communication skills. - Fluent in English and Dutch - Experience with tools such as Power BI or similar - Ability to work independently in a structured manner Other Information - Hybrid working model - Not open to freelancers - Supports multiple international regions

Company: A global dairy and nutrition organization operating across multiple continents, focused on innovation, sustainability, and delivering high quality food products to millions of consumers worldwide. The company collaborates closely with farmers, customers, and communities to create long term value and positive impact. Job Description: This role focuses on developing and improving cheese products for retail and international markets. You will act as a key link between R and D, marketing, operations, and quality teams, translating business needs into scalable technical solutions. The position is based in a collaborative innovation environment with both hands-on experimentation and stakeholder interaction. Responsibilities: - Translate business and market requirements into product development and factory implementation - Develop and implement technical solutions to improve and maintain product quality - Plan, execute, and analyze laboratory, pilot, and production scale trials - Coordinate product upscaling activities in line with quality and safety standards - Prepare clear technical reports and present findings to stakeholders - Drive value engineering initiatives to optimize cost and performance - Manage development projects according to internal guidelines and timelines - Build and maintain strong relationships with internal teams and external partners Requirements: - Master’s degree in food technology, food science, chemistry, biochemistry, or chemical engineering - 3 to 6 years of experience in product development within the food industry - Strong experience in dairy and cheese technology is highly preferred - Proven project management experience in product development - Experience working with SAP and Power BI - Strong communication skills in English, basic Dutch is a plus - Structured, detail oriented, and practical mindset - Proactive, results driven, and comfortable working in cross functional teams Other Information - Hybrid working model with three days on site and two days remote - Occasional travel within the Netherlands once or twice per month

The Company A leading global biotechnology organization, dedicated to developing and delivering innovative medicines to improve patient outcomes. Operating worldwide, the company combines science, technology, and quality-driven processes to ensure safe and effective clinical products.  Role Description We are seeking a dedicated and motivated Manufacturing Technician to join our client's production team. This role involves operating and maintaining production lines within a fast-paced pharmaceutical environment, ensuring that all processes adhere to strict GMP standards. The technician will collaborate closely with team members to meet production goals and uphold safety and quality standards. Responsibilities - Operate production lines in accordance with detailed operating procedures, ensuring products are manufactured safely and efficiently. - Communicate effectively with team members and line leads to achieve daily production targets. - Identify opportunities for process improvements and support initiatives to enhance efficiency and quality. - Escalate issues or deviations promptly to the line lead, maintaining clear and factual reporting. - Take ownership of assigned tasks and ensure all activities are completed accurately and on time. - Participate actively in shift handovers and ensure proper documentation of tasks and results. - Follow all training requirements and maintain up-to-date knowledge of production processes. Requirements -1+ years of experience in a manufacturing environment, preferably in GMP-regulated pharmaceutical or similar industries. - Strong understanding of standard operating procedures and productivity principles. - Good communication skills in English (verbal, reading, writing). - Able to work in a team-oriented, multicultural environment. - Flexibility to work in different shift patterns as needed. - MBO level (level 2) education or equivalent. Other Information Are you Interested? Click on Apply Now.

About the Company Our client is a global leader in healthcare innovation, dedicated to improving lives through advanced medical technologies and high-quality products. The organization fosters a collaborative, science-driven environment focused on quality, innovation, and continuous improvement. Role Description We are seeking an experienced Staff Scientist to lead microbiological quality and sterility assurance activities across product development and manufacturing operations. This role will provide technical expertise in sterilization validation, aseptic processing, contamination control, and regulatory compliance while partnering closely with Quality, R&D, Manufacturing, and Regulatory Affairs teams. Responsibilities - Support New Product Introductions (NPI), including validation activities, protocol/report writing, and regulatory alignment. - Lead sterilisation and aseptic processing validations for new products, manufacturing sites, and external partners. - Drive sterility assurance, contamination control, microbiology, and process improvement initiatives across the product lifecycle. - Support packaging, cleanroom, environmental monitoring, water systems, and manufacturing process validation activities. - Provide technical expertise for investigations, CAPAs, audits, regulatory inspections, and compliance programs. - Collaborate with R&D, Quality, Manufacturing, Regulatory Affairs, and external partners to ensure product quality and patient safety. - Support supplier qualification, change controls, business continuity planning, and long-term sterility assurance strategies. Requirements - Bachelor's degree in Microbiology, Biology, Engineering, or a related field (Master's/PhD preferred). - 8+ years of experience in the medical device or pharmaceutical industry within GMP/ISO-regulated environments. - Strong expertise in microbiology, sterility assurance, aseptic processing, and sterilisation validation. - Experience with sterilisation technologies including EO, Gamma, E-Beam, Heat, and Aseptic Processing. - Proven experience in investigations, CAPA management, audits, and regulatory compliance. - Excellent communication, stakeholder management, and problem-solving skills. - Proficiency in Microsoft Office and relevant analytical software. Other Information If you are interested and want to apply, please submit your application via the apply button below and contact me.

The Company Our client is the world’s largest and most broadly based healthcare company. Their aim is to improve access to a healthier lifestyle for everyone thanks to their research in different health areas including personal care products, MedTech and pharmaceutical products. Role Description The Staff Scientist MQSA (Microbiological Quality & Sterility Assurance) is a global subject matter expert responsible for driving sterility assurance and microbiological quality strategies across the product lifecycle. The role supports new product development, manufacturing, and regulatory compliance, with a focus on aseptic processing, sterilization, and contamination control.     Responsibilities Lead sterility assurance strategy for new product introductions and lifecycle management. Oversee validation and transfer of sterilization processes (e.g., EO, gamma, e-beam, moist/dry heat) and microbiological methods Support manufacturing sites and external partners through audits, supplier selection, and technical assessments. Ensure compliance with global regulations and support regulatory submissions and inspections. Drive contamination control strategies, environmental monitoring, and cleanroom and water system validation. Lead investigations, CAPAs, and continuous improvement initiatives related to sterility risks. Collaborate cross-functionally (R&D, Quality, Manufacturing) and provide technical training and guidance. Represent the organization in industry forums and stay current with evolving standards. Requirements Bachelor’s degree in Microbiology, Biology, Engineering, or related field (MSc/PhD preferred). Minimum 8 years of experience in medical device or pharmaceutical environments (GMP/ISO). Strong expertise in microbiology, sterilization validation, and environmental control. Experience with regulatory inspections, audits, and technical problem-solving. Strong stakeholder management and cross-functional collaboration skills. Ability to lead technical initiatives and influence globally. Excellent communication and organizational skills. Knowledge of global sterility assurance standards and practices. Proficiency in standard office and analytical tools. Other information Apply to our vacancy for more information. Looking forward to getting in touch!

About the Company Our client is a global leader in the medical technology industry, dedicated to developing innovative healthcare solutions that improve patient outcomes worldwide. Operating in a highly regulated environment, the organization combines scientific expertise, advanced manufacturing technologies, and rigorous quality standards to bring life-changing products to market. The company fosters a collaborative and international culture where innovation, compliance, and continuous improvement are central to its success. Role Description We are looking for an experienced Staff Scientist – Microbiological Quality & Sterility Assurance (MQSA) to provide technical leadership across microbiological quality, sterility assurance, aseptic processing, and sterilization programs within a global medical device environment. This role serves as a key subject matter expert supporting new product introductions, manufacturing operations, validation activities, regulatory compliance, and continuous improvement initiatives. Working across international sites and cross-functional teams, you will drive sterility assurance strategies throughout the product lifecycle while ensuring compliance with global regulatory and quality standards. Key Responsibilities Lead microbiological quality and sterility assurance activities for new product introductions, product lifecycle management, and manufacturing operations. Act as the technical SME for aseptic processing, sterilization validation, environmental monitoring, contamination control, and water systems. Support and approve validation activities, including sterilization, microbiological test methods, cleanroom, utility, and environmental qualification programs. Provide technical leadership during investigations, root cause analyses, CAPAs, audits, inspections, and regulatory submissions. Collaborate with R&D, Quality, Manufacturing, Regulatory Affairs, and external partners to ensure compliant and robust sterility assurance strategies. Assess and support contract manufacturers, sterilization providers, laboratories, suppliers, and manufacturing sites through audits and technical evaluations. Drive continuous improvement initiatives related to microbiological quality, contamination control, and sterilization processes. Represent the organization in industry forums, standards committees, and scientific networks related to sterility assurance and microbiological quality. Deliver training, mentoring, and technical coaching to strengthen microbiological and sterility assurance capabilities across the organization. Support global manufacturing sites through risk assessments, validation programs, regulatory inspections, and compliance activities. Requirements Bachelor’s degree in Microbiology, Biology, Engineering, or a related scientific discipline; MSc or PhD preferred. Minimum 8 years of experience within the medical device, pharmaceutical, or other highly regulated GMP/ISO environment. Extensive expertise in microbiology, sterility assurance, aseptic processing, and sterilization validation. Strong knowledge of sterilization technologies such as EO, gamma irradiation, electron beam, moist heat, dry heat, and aseptic processing. Experience with environmental monitoring, contamination control, cleanrooms, water systems, and microbiological testing. Proven experience leading investigations, CAPAs, risk assessments, and validation programs. Strong understanding of global regulatory requirements, GMP standards, ISO standards, and sterility assurance regulations. Excellent stakeholder management, communication, and influencing skills within international organizations. Ability to work effectively across R&D, Quality, Manufacturing, Regulatory Affairs, and external partners. Willingness to travel internationally and work onsite a minimum of three days per week.

Company Our client is a global food organisation with a strong focus on innovation, quality, and sustainable product development. With an international footprint and well-established brands, they invest heavily in R&D and work closely with production sites to bring new ideas to market at scale. Job Description For an innovation centre in Wageningen, we are looking for an R&D Product Development Specialist (Cheese & Dairy). This person will play a key role in developing and improving cheese products, acting as the link between commercial teams and factory implementation. The role involves hands-on development work, cross-functional stakeholder management, and coordinating trials from lab through to production. Responsibilities - Translate business and commercial needs into clear development plans for new products and product changes - Develop and implement technical solutions to maintain and improve the quality of existing products - Plan, set up, execute, and analyse development experiments in line with project goals and food safety standards - Coordinate product testing at lab, pilot, and production scale, including interpretation of results and writing clear reports - Present findings and recommendations to stakeholders and peers - Support scale-up and implementation in the operational environment, following applicable guidelines - Contribute to continuous improvement and value engineering initiatives where relevant - Build and maintain strong working relationships with internal teams (e.g., Marketing, Sales, Operations, Technology, QA) and external partners/suppliers Requirements: - Master’s degree in food technology, Food Science, (Bio)Chemistry, or Chemical Engineering (dairy-related background is a strong plus) - At least 2 years of experience in product development project work (preferably in cheese or dairy) - Experience working in the food industry, ideally with exposure to cheese technology - Strong communication skills in English (basic Dutch is a plus) - Able to work in a structured way and manage multiple stakeholders in a dynamic environment - Comfortable working partly on-site in Wageningen - Once or twice maximum per month a visit to other NL factory (this is going to be discussed with the HM)  - Temporary Full Time Contract. Other Information This role is based in Wageningen, with a hybrid working setup and occasional travel within the Netherlands depending on project needs. If you are interested and want to apply, please submit your application via the apply button below and contact me.

Company Our client is a global, innovation-driven organisation operating in a highly regulated life-sciences environment. At their modern site in the Netherlands, teams work across supply chain and operational activities to ensure medicines and critical materials are handled, checked, and released to the highest quality and compliance standards. Job Description We are looking for an Incoming Quality Assurance Associate to join the Incoming QA team in Breda. The Incoming Quality Assurance Associate is responsible for sampling, inspecting, reviewing, and releasing incoming materials before they can be used in labelling and packaging operations. This role is hands-on, detail-focused, and requires strong compliance awareness and clear communication with internal stakeholders and suppliers. Responsibilities - Ensure incoming materials meet all procedural and quality requirements prior to release. - Perform sampling, inspection, review, and release of incoming materials, including printed and non-printed packaging components. - Collect and document data accurately and in a timely manner. - Initiate follow-up with internal stakeholders and/or suppliers to resolve issues and support timely release. - Perform additional sampling and inspections when required. - Carry out damage inspections of received components when needed. - Provide quality oversight of the receiving process and support continuous compliance with site procedures. Requirements - MBO, Bachelor’s or Master’s degree in Life Sciences or a related field, or an equivalent combination of education and experience. - Basic to solid knowledge of GMP and/or GDP, with the ability to interpret and apply procedures in routine cases. - Strong attention to detail and good documentation/writing skills. - Confident communication skills and ability to collaborate with different stakeholders. - Comfortable working with digital systems; ERP/SAP experience is a plus. - Fluent in English (spoken and written). -  100% Onsite. Other Information This position is based in Breda and is performed on-site. If you are interested and want to apply, please submit your application via the apply button below and contact me.