Customer Service Specialist, Amersfoort, Utrecht

Company Our client is a large, highly regulated manufacturing organisation with a strong focus on quality, safety and continuous improvement. The site operates under strict GMP standards and supports the full product lifecycle, from routine testing through to release support and ongoing compliance. Job Description We are looking for a GMP Quality Control Laboratory Analyst to support routine laboratory testing for production, stability studies and batch release. The GMP Quality Control Laboratory Analyst will verify and report results, ensure accurate documentation, and help maintain high standards for data integrity and compliance in day-to-day QC operations. Responsibilities - Perform routine laboratory analyses to support production testing, stability programmes and batch release activities   - Verify test results, record data accurately, and complete reports in line with GMP requirements   - Identify, document and escalate deviations or atypical/out-of-specification results; support investigations and trend reviews   - Contribute to test optimisation and continuous improvement activities (e.g., basic root-cause tools and tier updates)   - Support change-related tasks as assigned and help update or create work instructions where needed   - Assist with method transfers and validation work, following approved protocols   - Support laboratory equipment activities such as cleaning, maintenance and calibration according to schedule; liaise with internal stakeholders and external parties when required   - Coordinate priorities and progress with operational leadership and planning, and collaborate with Operations and QA during investigations   - Participate in internal/external audits and follow up on observations appropriate to the role   - Provide practical guidance to interns or new colleagues once fully trained and experienced in the activities Requirements - Native-level Dutch proficiency (required)   - Vocational education (MBO level) in (Bio)Chemistry, Microbiology, or a comparable laboratory discipline   - Practical experience in a GMP laboratory environment, including accurate documentation and compliance-driven working   - Comfortable with routine testing, result verification, and basic data review/trending   - Hands-on, quality-focused and detail-oriented; able to work independently and as part of a team   - Basic Microsoft Office skills (email, Word, Excel)   - Safety-first mindset and willingness to follow EHS requirements, including use of PPE and working in controlled environments when applicable Other Information  This is an on-site position in the Netherlands, working in a regulated laboratory setting where strict adherence to GMP and data integrity is essential. If you are interested and want to apply, please submit your application via the apply button below and contact me.

The Company A global organisation with a central Digital HR and Projects function focused on improving HR decision making through reliable people data, analytics and business intelligence. The People Analytics team develops global dashboards, delivers targeted HR analysis and strengthens data driven capability across the HR community. About the Role The HR Analytics Consultant is a contractor position combining People Analytics expertise, HR knowledge and hands on Power BI development. The primary responsibility is developing and improving the People Dashboard as a trusted source of HR insights and KPIs. The role also delivers ad hoc people analysis, translates HR business questions into actionable insights and facilitates a practical data literacy session for HR colleagues. Close collaboration with HR Business Partners, People Analytics Translators, BI developers, interns and data engineers is essential. Responsibilities - Act as the primary contact for HR Business Partners regarding People Dashboard    requirements - Organise and facilitate dashboard requirement gathering sessions - Translate HR business needs into data questions, KPI definitions, filters, drill              downs and acceptance criteria - Independently build and improve People Dashboard solutions using Power BI - Prepare and shape HR data for reporting and analysis - Create data models and DAX measures - Develop clear and user-friendly dashboard visualisations - Test dashboard outputs and validate data accuracy - Coordinate KPI definitions and maintain consistency across reporting - Coordinate user acceptance testing, dashboard changes and releases - Create documentation and guidance materials for dashboard users - Prepare and execute the People Dashboard launch plan - Deliver demonstrations and collect stakeholder feedback - Translate ad hoc HR questions into appropriate analytical approaches - Analyse people data to identify patterns, drivers and actionable insights - Present analytical findings clearly to HR stakeholders and senior HR leaders - Supervise interns supporting Power BI development and people analysis - Review intern outputs and coach them on technical quality and stakeholder              expectations - Design and facilitate one practical inspiration session to strengthen data driven       HR decision making Requirements - Bachelor or Master degree in HR, Business, Data Analytics, Economics, Statistics      or a related field - Relevant experience within People Analytics, HR reporting or a comparable              analytics translator position - Strong understanding of HR processes, HR data and commonly used people KPIs - Hands on Power BI dashboard development experience - Strong knowledge of data preparation and data modelling - Experience creating DAX measures - Experience gathering, challenging, prioritising and documenting stakeholder             requirements - Ability to work effectively with HR Business Partners, HR Centres of Expertise and senior HR leaders - Strong analytical skills and experience identifying patterns and drivers in people       data - Ability to translate business questions into clear data and analytical questions - Strong understanding of data quality, KPI consistency, validation and                           documentation - Experience with data visualisation and dashboard usability - Experience designing or facilitating data literacy or analytics sessions - Ability to communicate analytical concepts in practical and accessible language - Ability to guide and supervise interns - Strong collaboration and stakeholder management skills - Fluent English, written and spoken - Python or R experience is preferred Other Information If you are interested and want to apply, please submit your application via the apply button below and contact me.

About the Company Our client is a global organisation with a mature HR function and a dedicated People Analytics team. They support HR leaders with trusted insights, standardised dashboards, and data-driven decision-making across the business, working closely with HR stakeholders and technical teams. Job Description our client is looking for a People Analytics & Power BI Dashboard Specialist who can translate HR questions into clear reporting and actionable insights. The key focus is building and continuously improving a trusted People Dashboard in Power BI, supported by ad hoc people analytics and one practical session to strengthen data literacy within HR. Responsibilities -Lead the end-to-end development of a People Dashboard in Power BI: requirements intake, KPI definitions, data preparation, modelling, DAX measures, testing, documentation, and user-friendly design. -Run structured sessions with HR stakeholders to clarify the decisions the dashboard should support (KPIs, filters, drill-downs, acceptance criteria). -Deliver targeted people analytics: convert business questions into data questions, perform analysis, validate results, and communicate concise insights to support HR decisions. -Coordinate dashboard improvements and quality checks with analytics colleagues, BI developers, and data engineering support. -Support and guide interns contributing to dashboard work by defining tasks, reviewing outputs, and coaching on quality and stakeholder expectations. -Prepare practical guidance and support materials and contribute to stakeholder communication around dashboard usage and adoption. -Design and deliver one engaging inspiration session to help HR colleagues interpret and use people data more confidently. Requirements -Bachelor’s or Master’s degree in HR, Business, Data Analytics, Economics, Statistics, or a related field. -Proven experience in people analytics, HR reporting, or a similar “translator” role bridging stakeholders and analytics delivery. -Strong understanding of HR processes, HR datasets, and common people KPIs. -Hands-on Power BI expertise (data shaping, data modelling, DAX, testing/validation, usability improvements). -Strong analytical skills: ability to identify patterns, explore drivers, and translate findings into practical recommendations. -Confident stakeholder management: able to challenge, prioritise, and document requirements with HRBPs/HR leaders. -Able to explain KPIs, analysis, and visualisations in clear, accessible language to varied audiences. -Strong attention to data quality, KPI consistency, and documentation. - English fluency (written and spoken). -Nice to have: experience with Python or R for data preparation and analysis. Other Information The team works in a hybrid setup, with regular collaboration on-site in Amersfoort (at least one day per week, agreed with the team). If you are interested and want to apply, please submit your application via the apply button below and contact me.  

Company Our client is a leading international organisation specialising in dairy-based nutritional solutions, serving industries such as infant nutrition, medical nutrition, active lifestyle and food. With a strong global presence, the organisation focuses on innovation, sustainability and delivering high-quality nutritional solutions to customers worldwide. Job Description We are looking for an experienced Customer Management Officer (CMO) to join an international team in Amersfoort. You will manage a dedicated customer portfolio, acting as the key link between international B2B customers and internal departments, coordinating orders, contracts and forecasts while ensuring excellent customer service and efficient supply chain operations. The role offers a hybrid working model, with typically two days per week in the office and the remaining days working remotely. Responsibilities - Manage day-to-day customer relationships and proactively respond to customer inquiries. - Coordinate customer orders, contracts and forecasts throughout the Order-to-Cash (O2C) process. - Collaborate with Sales, Demand Planning, Quality and Order Fulfilment teams to align customer requirements and priorities. - Maintain accurate customer master data, pricing agreements, contracts and forecasts in relevant business systems. - Coordinate customer complaints, ensuring proper registration, internal investigation and timely follow-up. - Process and coordinate commercial sample requests with internal stakeholders. - Support demand planning activities, including pre-demand reviews and forecast coordination. - Identify opportunities to improve customer management processes and the overall Order-to-Cash cycle. - Prepare reports and analyse customer and process performance to support decision-making. - Support contract closure activities and ensure accurate documentation. Requirements - Minimum 2 years of relevant experience in Customer Service, Customer Management or Supply Chain (3 years preferred). - A background in Supply Chain Management is highly preferred. - Experience working in an international B2B customer service or supply chain environment. - Good understanding of order management, order fulfilment and Order-to-Cash processes. - Hands-on experience with SAP; knowledge of SAP S/4HANA is preferred. - Experience with demand planning or forecasting processes is an advantage. - Knowledge of OMP or other demand management tools is a plus. - Experience within the food, dairy, FMCG or ingredients industry is preferred. - Strong communication, coordination and stakeholder management skills. - Excellent organisational and analytical abilities. - Fluent in Dutch and English (written and spoken). Other Information If you are interested and want to apply, please submit your application via the apply button below and contact me.

The Company A major international food and dairy manufacturer operating large scale production facilities. The organization focuses on high quality manufacturing, food safety, operational excellence, and continuous improvement. About the Role As a Manufacturing Shift Manager, you will lead a production team within a rotating shift operation in Lochem. You will ensure safe, stable, and efficient production while coaching employees and driving continuous improvement. The role combines hands on people management with responsibility for production performance, quality, and operational continuity. Responsibilities - Lead and manage a production team within a 5 shift operation - Ensure safety, quality, food safety, and production continuity - Manage the production process from raw materials through finished products Coach, motivate, and develop employees - Support teams through operational improvements and organizational changes - Develop annual team plans and translate objectives into actions - Drive continuous improvement and process optimization - Coordinate effectively with production, supply chain, and other departments Requirements - 5 to 8 years of relevant production or manufacturing experience - Proven management and leadership experience - Experience leading teams in a production environment - Experience with shift based manufacturing, preferably a 5 shift system - Supply Chain experience is required - Food industry experience is strongly preferred - Strong knowledge of quality, food safety, and hygiene requirements - Affinity with technology and production processes - Strong coaching and people management skills - Good ICT skills - Strong communication and stakeholder management skills - Dutch is mandatory - English is an advantage Other Information If you are interested and want to apply, please submit your application via the apply button below and contact me.

The Company Our client is a leading international organisation operating within the food and nutrition industry, with a strong global supply chain and distribution network. The organisation continuously focuses on improving logistics performance, operational efficiency and customer service through strategic supply chain initiatives. About the Role We are looking for an experienced Supply Chain Logistics Project Manager to drive strategic logistics and distribution optimisation projects. In this role, you will focus on developing and implementing innovative logistics solutions, improving distribution networks and reducing overall logistics costs. You will work closely with Supply Chain, Commercial, Customer Care and Operations teams to identify improvement opportunities and translate them into practical business solutions. Responsibilities - Lead strategic Supply Chain and Logistics optimisation projects, including Route-to-Market and Performance+ initiatives. - Analyse and improve Cost to Serve, identifying opportunities to reduce transportation, warehousing and distribution costs. - Drive transportation, routing, shipment and distribution network optimisation. - Develop and implement improvements in logistics processes, methods and operational efficiency. - Establish and improve logistics performance reporting and KPI monitoring. - Manage projects from initial analysis and planning through implementation and evaluation. - Collaborate with Commercial, Supply Chain, Logistics and Operations stakeholders. - Support continuous improvement initiatives and strengthen logistics performance across the organisation. - Coordinate project teams, provide guidance and ensure effective project delivery. Requirements - HBO / WO degree in Supply Chain Management, Logistics, Business Administration or a related field. - Minimum 5–7 years of relevant experience in Supply Chain Operations, Logistics or Distribution. - Proven experience in Supply Chain or Logistics Project Management. - Strong understanding of logistics optimisation, transportation, distribution networks and warehousing. - Experience with Cost to Serve and logistics cost optimisation is highly preferred. - Excellent analytical, conceptual thinking and problem-solving skills. - Strong stakeholder management, communication and influencing skills. - Experience driving continuous improvement and implementing operational changes. - Fluent communication skills in both Dutch and English. - Proactive, independent and results-oriented mindset. Other Information If you are interested and want to apply, please submit your application via the apply button below and contact me.

About the Company Our client is a leading international organisation specialising in dairy-based nutritional solutions for the infant nutrition, medical nutrition, active lifestyle, and food industries. With a strong focus on innovation, sustainability, and customer success, the company offers an international working environment with opportunities for professional growth and development. Job Description We are looking for a proactive and customer-oriented Customer & Supply Chain Specialist to manage a dedicated portfolio of customers and products within an international B2B environment. In this role, you will act as the key link between customers, Sales, Demand Planning, Quality, and Order Fulfilment, ensuring efficient order management, seamless coordination, and excellent customer service throughout the entire Order-to-Cash process. Responsibilities -Build and maintain strong customer relationships by understanding customer needs and responding proactively to enquiries. -Coordinate customer orders, contracts, and forecasts throughout the Order-to-Cash process. -Collaborate with Sales and internal stakeholders to align priorities and manage customer expectations. -Maintain accurate customer master data, pricing agreements, contracts, and forecasts in relevant systems. -Manage customer complaints, ensuring proper registration, internal coordination, follow-up, and closure. -Coordinate commercial sample requests with relevant internal departments. -Support pre-demand reviews and contract closure activities. -Monitor customer and process performance, providing insights to support business decisions. -Identify opportunities for process improvements and strengthen cross-functional collaboration. -Work closely with an international Customer Management Team, supporting internal entities worldwide.   Requirements -Minimum 2 years of experience in Customer Service and Supply Chain; 3 years is preferred. -Background in Supply Chain, preferably within the food industry. -Experience with SAP; knowledge of SAP S/4HANA is an advantage. -Familiarity with OMP or other demand management tools is a plus. -Excellent communication skills in both Dutch and English. -Customer-focused, proactive, and reliable working attitude. -Strong coordination, communication, and stakeholder management skills. Other Information If you are interested and want to apply, please submit your application via the apply button below and contact me.  

Company Our client is the world’s largest and most broadly based healthcare company. Their aim is to improve access to a healthier lifestyle for everyone thanks to their research in different health areas including personal care products, MedTech and pharmaceutical products.    Job Description The Junior Equipment Engineer will coordinate basic engineering activities, reviewing designs for manufacturability and helping to ensure that equipment, materials and processes meet production and quality requirements.   Responsibilities Maintain compliance with Good Manufacturing Practices (GMP) by regularly reviewing equipment-related processes, procedures, deliverables, and documentation. Lead the Asset Team in ensuring accurate and up-to-date asset information, identifying potential issues and replacement requirements, and contributing to the annual revision of the 5-year asset plan. Support the implementation of new equipment and systems. Investigate equipment failures and operational inefficiencies through root cause analysis, working closely with Troubleshooters and Operations teams to implement solutions that reduce downtime and minimize losses. Assess whether manufacturing operators are using equipment correctly and identify opportunities for sustainable improvements in safety, quality, reliability, costs, and production scheduling. Act as the subject matter expert in contamination prevention within a multidisciplinary team, promoting best practices and strengthening awareness to safeguard product quality and safety. Encourage continuous improvement by developing training initiatives and building strong, collaborative, and inclusive relationships across the team.   Requirements BSc or MSc degree in Bioprocessing, Chemical Engineering, Microbiology or a related field. At least 3 years of proven experience in biopharmaceutical processing for a BSc or at least 1,5 years for a MSc. Professional English proficiency Knowledge of GMP requirements and upstream processing operations   Other Information The position requires 3 days onsite. If you are interested and want to apply, please submit your application and contact me.  

The Company Our client is a global biopharmaceutical company committed to advancing innovative medicines that improve patients' lives worldwide. Through cutting-edge research, advanced biologics manufacturing, and a strong focus on quality and innovation, the company delivers life-changing therapies across a wide range of therapeutic areas. Job Description As a Maintenance & Utilities Manager, you will be responsible for leading the Maintenance & Utilities department within a regulated pharmaceutical manufacturing environment. The role focuses on overseeing daily maintenance operations, critical utilities, equipment reliability, breakdown management and maintenance projects. You will lead multidisciplinary teams, manage external contractors and drive continuous improvements in maintenance processes and operational performance. Responsibilities Lead and manage the Maintenance & Utilities department, overseeing daily operations and team performance. Ensure effective preventive and corrective maintenance of critical utilities, including HVAC, WFI, clean steam and other site infrastructure. Manage equipment reliability, breakdowns and maintenance activities to ensure smooth manufacturing operations. Lead maintenance projects, manage external contractors and oversee project budgets. Drive continuous improvement initiatives, optimise maintenance processes and improve departmental performance. Develop and guide multidisciplinary teams while supporting long-term maintenance strategies and asset management. Requirements Bachelor's degree in Mechanical, Electrical, Industrial or Chemical Engineering, or equivalent experience. 5+ years of maintenance experience, including at least 3 years in a comparable management position. Minimum 3 years of experience in a GMP-regulated pharmaceutical or manufacturing environment. Strong experience in utilities maintenance, particularly HVAC, WFI, clean steam and related systems. Proven experience in people management, asset management, maintenance projects and contractor management. Experience with SAP PM  Other Information Apply to our vacancy for more information. We look forward to hearing from you!

The Company Our client is a leading organization within the biopharmaceutical industry, focused on developing and manufacturing innovative medicines. The organization operates in a highly regulated GMP environment, with a strong commitment to product quality, patient safety and operational excellence. About the Role We are looking for an experienced GMP Process Equipment Engineer to join the Centre of Expertise within Primary Recovery (PR). In this role, you will support, maintain and improve critical manufacturing equipment and systems, focusing on equipment reliability, contamination prevention and continuous improvement within a GMP-regulated biopharmaceutical manufacturing environment. Responsibilities - Ensure GMP compliance through regular reviews of equipment documentation, processes and procedures. - Lead an Asset Team to maintain accurate asset data, identify equipment issues and support asset replacement planning. - Support the introduction and implementation of new process equipment and systems. - Investigate equipment failures and inefficiencies through root cause analysis in collaboration with Troubleshooters and Operations teams. - Develop and implement improvement strategies to reduce equipment downtime and operational losses. - Conduct Gemba walks to assess equipment usage and identify improvements in safety, quality, reliability, cost and scheduling. - Act as a subject matter expert in contamination prevention, promoting best practices across multidisciplinary teams. - Develop training programmes and encourage a culture of continuous improvement, collaboration and knowledge sharing. Requirements - Bachelor's or Master's degree in Bioprocessing, Chemical Engineering, Microbiology or a related technical field. - Minimum 3 years of experience in biopharmaceutical processing with a Bachelor's degree, or 1.5 years with a Master's degree. - Knowledge of GMP requirements and upstream processing operations. - Professional English proficiency (B2 level). - Strong analytical and root cause investigation skills. - Experience with manufacturing equipment, process improvements and equipment reliability. - Ability to work independently and collaborate effectively within multidisciplinary teams. - Strong communication skills and the ability to identify and escalate operational risks. Other Information If you are interested and want to apply, please submit your application via the apply button below and contact me.