Senior Customer Service, Meppel, Drenthe

About the Company Our client is an international technology organization providing advanced machinery and solutions for the food processing industry. Within a collaborative and multicultural production environment, the organization focuses on delivering high-quality, innovative and reliable equipment to customers worldwide. Role Description As an Assembly Mechanic, you will be responsible for the correct assembly of modules and complete machines according to customer specifications, technical drawings and quality standards. You will work closely with colleagues across the organization to ensure machines are assembled safely, efficiently and within agreed lead times. In addition to assembly activities, you will contribute to testing, troubleshooting and continuous improvement within your area of responsibility. Key Responsibilities Assemble mechanical and mechatronic modules and machines according to customer specifications. Work according to agreed lead times and standard production times. Follow assembly, disassembly, inspection, calibration and adjustment procedures. Perform test runs and verify the dynamic functions of machines. Read and work from technical drawings and assembly documentation. Operate industrial equipment safely and in accordance with applicable requirements. Ensure compliance with quality, health, safety and environmental standards. Identify technical issues, faults or deficiencies and communicate them to the Team Leader. Contribute to continuous improvement, including manufacturability and reproducibility improvements. Participate in work discussions and collaborate with other departments when required. Requirements Secondary education in a relevant technical field. Experience and/or affinity with mechanical or mechatronic assembly. Experience reading technical drawings. Technical problem-solving skills and a practical, hands-on approach. Strong teamworking and communication skills. Result-oriented and focused on quality and customer expectations. Able to work according to schedules, procedures and safety requirements. Experience in the food processing industry is a plus. Good command of English and Dutch or German, both written and spoken. Experience in a multicultural and multidisciplinary organization is an advantage.

TheCompany A Global leading international dairy company with a cooperative heritage spanning over 150 years. The company processes milk into a diverse range of dairy products and ingredients, offering consumers high-quality options such as milk, yogurt, condensed milk, dairy-based beverages, cheese, butter, quark, and cream Role Description We are looking for an Interim Global Category Procurement Lead (Dairy Ingredients) to join a high performing procurement team and take ownership of sourcing and supplier management for key dairy ingredient categories. This role will focus on keeping procurement activities running smoothly, securing volumes, managing contracts, and ensuring strong stakeholder alignment across international teams. Responsibilities -Lead and execute global sourcing activities and tenders for dairy ingredient categories within scope. -Implement category strategies that align business needs with supply market capabilities, driving long-term value. -Build and maintain strong supplier relationships, including Supplier Performance Management and ongoing improvements. -Create transparency in cost structures and commodity movements, including impact analyses for internal stakeholders. -Secure supply continuity through strong contracting, follow-up on delivery issues, and contingency planning where needed. Requirements -Proven experience in a similar procurement/category role, ideally within Food/FMCG or a comparable ingredients/commodities environment. -Strong understanding of supply chain dynamics and sourcing in an international setting. -Confident stakeholder manager with the ability to work independently and become effective quickly. -Commercially focused, results-driven, and comfortable working with cost/commodity analysis. -Proactive personality: takes ownership, investigates issues thoroughly, and drives actions to completion. Other Information If you are interested and want to apply, please submit your application via the apply button below and contact me.

Company: Our client is a well-established international organisation with a strong focus on customer service and end-to-end supply chain excellence. Working from their site in Meppel, the team supports export customers across multiple regions and collaborates closely with planning, logistics and commercial stakeholders to deliver a high-quality customer experience. Job Description: We are looking for a Customer Operations Specialist to temporarily replace an employee who will be supporting the Optimus program. In this role, you are responsible for the full Order-to-Cash process for export customers within the Americas & Pacific region, with a strong focus on the Caribbean islands. You will work in a highly collaborative environment and will be expected to become independently operational quickly. Responsibilities: •    Manage the full Order-to-Cash flow for export customers (from order intake to delivery and invoicing follow-up where applicable) •    Act as the first point of contact for customers on order, delivery and service-related topics •    Coordinate closely with transport planning, factories, logistics and other internal stakeholders to ensure smooth execution •    Monitor order progress and proactively follow up on risks, delays or exceptions •    Handle customer questions, complaints, issue management and follow-through in a solution-oriented way •    Maintain customer master data and customer-specific logistics requirements in the ERP system (SAP preferred) •    Support reporting activities such as stock and sales updates where required •    Contribute to continuous improvement by suggesting smarter ways of working and supporting operational initiatives •    Participate in project-based assignments linked to process optimisation and team priorities Requirements: •    Higher professional (HBO) working and thinking level •    Proven experience in Customer Operations, Customer Service, Supply Chain or Logistics (no entry-level profiles) •    Sufficient seniority and analytical capability to become independently operational quickly •    Strong stakeholder management skills; able to switch easily between different parties and interests •    Able to manage multiple tasks simultaneously, take ownership and work independently •    Experience with SAP or a similar ERP system (preferred) •    Good Excel and general MS Office skills •    Dutch and English required •    Spanish is a strong advantage (regional/customer portfolio) •    Experience in FMCG / Food / Dairy is a strong advantage •    No freelancers (ZZP) Other Information: If you are interested and want to apply, please submit your application via the apply button below and contact me.

The Company The client is part of the global pharmaceutical company. The facility is focused on the development and manufacturing of biologic medicines, particularly in the fields of immunology, oncology, and infectious diseases. They specialize in producing large-scale biologic drugs, which are typically made from living cells and are used to treat complex diseases.  Role Description The HVAC Engineer is responsible for developing, implementing, and optimizing asset maintenance strategies for utilities and building systems within a GMP-regulated pharmaceutical manufacturing environment. Acting as a subject matter expert (SME), the role ensures the reliability, compliance, performance, and lifecycle management of critical assets while supporting maintenance operations, capital projects, and continuous improvement initiatives. You assume full ownership of asset strategy development, long-term asset planning, major asset modifications, and strategic improvement programs. The role also provides technical leadership, mentorship, and guidance to stakeholders across engineering, maintenance, and project teams. Key systems include pharmaceutical utility and facility assets such as HVAC, High Purity Water (HPW), Pure Steam, gases, and other critical building and process support systems. Responsibilities Develop, implement, and continuously improve asset maintenance strategies to maximize asset reliability, compliance, and performance. Support the development and maintenance of Site Asset Management Plans (SAMP) and Asset Management Plans (AMP). Identify, initiate, and monitor asset improvement initiatives, including the implementation of new technologies and maintenance methodologies. Define asset monitoring requirements, alarm strategies, alarm limits, and performance measurement approaches. Develop long-term asset roadmaps, establish Long-Term Investment Plans (LTIP), and create business cases for asset replacement or modification projects. Act as a technical SME during the introduction of new assets and major asset modification projects. Participate in or lead engineering projects related to utility and building systems. Ensure effective asset handover from project teams into operations and maintenance. Support asset standardization and alignment with long-term maintenance strategies. Conduct feasibility assessments, high-level cost estimates, and strategic evaluations for business-critical projects. Provide technical support for complex maintenance issues and troubleshooting activities. Lead the preparation, execution, and closure of maintenance shutdown activities for assigned utility and building systems. Conduct compliance investigations related to equipment or asset failures. Perform root cause analyses and support the development and execution of CAPAs. Participate in Reliability Centered Maintenance (RCM) studies and maintain Preventive Maintenance Programs (PMPs). Drive compliance system improvements and act as designated system or process owner where required. Serve as the subject matter expert for asset maintenance management. Review and evaluate supplier maintenance plans and technical service strategies. Manage supplier contracts related to asset maintenance and reliability. Develop, maintain, and optimize technical documentation, maintenance procedures, and engineering standards. Define and monitor asset performance indicators and reliability metrics. Support internal and external audits and ensure inspection readiness. Provide coaching, training, and technical guidance to maintenance personnel and other stakeholders. Advise on spare parts management, inventory strategies, and maintenance master data. Requirements At least a bachelor degree in Mechanical Engineering, Electrical Engineering, Process Engineering, Installation Technology or a related engineering discipline 2-6 years of experience in maintenance engineering within a regulated industrial environment. Utility systems, including HVAC, High Purity Water (HPW), Pure Steam, Process and utility gas systems Asset Management and Reliability Engineering methodologies Reliability Centered Maintenance (RCM) Preventive Maintenance Programs (PMP) Project Management principles GMP manufacturing environments Laboratory and pharmaceutical production operations Regulatory and engineering standards, including GMP, VCA, CE, NEN3140, Asset lifecycle and reliability best practices. Analytical thinking and problem-solving Attention to detail and accuracy Results orientation Initiative and continuous improvement mindset Planning and organizational skills Progress monitoring and execution focus Independence and accountability Communication and stakeholder management skills Influencing and persuasion Team leadership and collaboration Flexibility and adaptability Strategic thinking and vision Creativity and innovation Sound judgement and decision-making Leadership and mentoring capability Ability to drive organizational and technical improvements Other information Apply to our vacancy for more information. Looking forward to getting in touch!   

The Company A leading global Animal Health organization dedicated to improving the health and well-being of animals through innovative pharmaceuticals, vaccines, and health management solutions. The company offers an international working environment with excellent opportunities for professional growth, collaboration, and continuous learning. Role Overview We are seeking an organized and proactive Project Administrator to provide administrative, financial, and project support to the Site Engineering department and individual projects. The role will support project administration, SAP activities, invoicing, coordination, reporting, and process improvements. Key Responsibilities Provide administrative and project support to the Site Engineering team. Manage orders, invoices, and notifications using SAP SRM and SAP PM. Support project documentation, meetings, onboarding, and training coordination. Maintain project administration, reports, and departmental systems. Support continuous improvement of administrative processes. Requirements MBO-level education in Administration, Business, Economics, or a related field. Minimum 5 years of project administration experience. Experience with SAP, preferably SAP SRM and SAP PM. Strong MS Office and Excel skills. Good financial and administrative understanding. Strong communication and organizational skills. Fluent in English; proactive and able to work in a fast-paced environment. Other Information If you are interested and would like to apply, please submit your application using the apply button below. For further information about this opportunity, feel free to get in touch.  

Company  Our client is a large, highly regulated manufacturing and laboratory environment where technical reliability and compliance are critical. The engineering and maintenance organisation supports complex utility and building systems and works closely with stakeholders across the site to ensure safe, uninterrupted operations. Job Description  We are looking for a Facilities and Utilities Engineer to take ownership of asset strategy and contribute to the introduction and modification of utility/building assets. The role supports maintenance excellence through reliability methods, compliance investigations, and continuous improvement, acting as a subject matter expert within Asset Maintenance Management. Responsibilities  - Develop and maintain asset strategies and associated processes for assigned utility/building assets - Drive continuous improvement proposals, including new techniques and methodologies - Support strategic asset planning activities, including long-term planning and investment input - Contribute to the introduction of new assets and major modifications, ensuring effective handover to the maintenance organisation - Provide support on complex maintenance problems and contribute to maintenance shutdown preparation, execution, and close-out - Conduct compliance investigations for issues impacting assets and support root cause analysis and CAPA definition/execution - Participate in (and where needed lead) Reliability Centered Maintenance (RCM) sessions and translate outcomes into preventive maintenance plans - Review supplier maintenance plans and manage supplier contracts where required - Create and optimise technical documentation and operational procedures - Define, implement, and monitor performance indicators to assess asset health - Support and/or supervise internal audits and ensure strong EHS and compliance behaviour - Participate in an on-call service rotation (24/7) with the team to support critical systems Requirements  - Bachelor’s degree (preferred) in Mechanical Engineering, Electrical Engineering, Installation Technology, or Process Engineering - Experience as a Maintenance Engineer (level dependent on seniority) - Knowledge of pharmaceutical utility systems (e.g., HPW, pure steam, HVAC, gas systems) - Experience working in a regulated production or laboratory environment (GMP) - Understanding of relevant standards and practices within maintenance/engineering (e.g., GMP, VCA, RCM, CE, NEN3140) - Strong analytical, structured, and improvement-oriented working style, with attention to safety and documentation - Temporary Full-Time Contract (1 year) Other Information If you are interested and want to apply, please submit your application via the apply button below and contact me.

Company Our client is a large, site-based industrial organisation in the Dordrecht area, operating in a safety-critical manufacturing environment. The business is preparing for a major site turnaround in 2028 and is strengthening its procurement capability to ensure continuity, compliance, and strong commercial outcomes across key indirect spend categories. Job Description We are looking for an  Category Buyer to provide hands-on support during a busy period of indirect procurement activity, contract management, and strategic sourcing. This role will take ownership of important service contract portfolios (including Environmental, MRO, and site maintenance services), lead competitive tendering for critical contractors, and support early procurement planning for the site’s 2028 turnaround programme. Responsibilities Category & contract management Manage an indirect procurement portfolio covering environmental services, MRO, and site maintenance service contracts. Drive supplier performance and relationship management. Lead contract reviews, renewals, and extensions, including year-end activities. Review, challenge, and negotiate supplier rate increase proposals and identify cost/value opportunities. Purchase order governance & compliance Review and provide commercial justification for high-value purchase orders (over 50,000). Validate pricing, scope, commercial terms, and procurement approach before approvals. Ensure alignment with procurement policies and delegation of authority requirements. Strategic sourcing & competitive tendering Lead sourcing initiatives for key site contractors (e.g., plant/maintenance services, insulation, scaffolding, environmental providers, and turnaround-related contractors). Build sourcing strategies, run RFQ/RFP processes, complete bid evaluations, negotiate commercials, and manage contract award/implementation and supplier transitions. 2028 turnaround procurement support Support procurement planning and early contracting strategy for the 2028 turnaround. Provide commercial support for construction and maintenance work packages. Procure turnaround materials and services, manage turnaround-related purchase orders, and coordinate with maintenance, operations, engineering, and turnaround teams. Support budget awareness and cost management for turnaround spend, ensuring contractor readiness and contract coverage. Stakeholder management Partner closely with site leadership and cross-functional teams (maintenance, operations, engineering, finance, and HSE). Provide clear commercial guidance and manage expectations through sourcing and contract execution. Requirements Minimum 5 years’ experience in procurement and/or category management (indirect spend). Experience in industrial/manufacturing environments (e.g., chemical, refining, petrochemical, or similar). Strong track record in service contract negotiation and contract management. Experience supporting maintenance shutdowns/turnarounds is preferred. Confident in strategic sourcing, tender management, and stakeholder engagement. Dutch and English fluency (spoken and written). Bachelor’s degree in a relevant field; procurement certification (e.g., NEVI/CIPS/ISM or equivalent) is preferred. SAP procurement experience is a plus. Other Information The role is based on-site in Dordrecht (Zuid-Holland) and will focus on ensuring uninterrupted procurement support, strong governance, and effective sourcing outcomes during a high-demand period. If you are interested and want to apply, please submit your application via the apply button below and contact me.  

Company Our client is a well-established international organisation with a professional, fast-paced office environment. The team in Boxmeer supports multiple departments on site and values reliability, clear communication, and strong coordination. Job Description We are looking for an Administrative Coordinator to provide day-to-day administrative and organizational support to a department on site. This is a hands-on role for someone who enjoys keeping things running smoothly, managing multiple priorities, and working closely with colleagues in a busy office setting. Responsibilities - Provide administrative support to a department or individual colleagues - Manage calendars, scheduling, and meeting coordination (including meetings and conferences) - Handle general office administration such as filing, record keeping, typing, and document support - Answer phones and support internal/external enquiries with a service-minded approach - Coordinate practical office needs such as ordering supplies and sorting/distributing mail - Support special projects, including compiling, retrieving, reporting, and analysing information - Prioritise tasks effectively, identify issues, and escalate or seek support when needed - Work confidently with Microsoft Office tools to produce accurate, professional outputs Requirements - Good command of Dutch and English (minimum B-level) - Strong written and verbal communication skills - Solid administrative coordination and organisational skills - Proficiency in MS Office (Word, Excel, PowerPoint) and email systems - Customer-service mindset and ability to manage multiple tasks at once - Able to work fully on site in Boxmeer for 32 hours per week (preferred days: Monday, Tuesday, Thursday, Friday) Other Information This position is based on-site in Boxmeer and requires consistent availability during office hours. The client is looking for someone who can commit for the longer term and become a dependable part of the team. If you are interested and want to apply, please submit your application via the apply button below and contact me.  

About the Company A leading global chemical company with a strong focus on innovation, safety, sustainability, and operational excellence. The Dordrecht site plays an important role in supporting large-scale industrial operations and maintenance activities. Role Description We are looking for an experienced Procurement Category Buyer to support indirect procurement and contract management at the Dordrecht site. You will manage key supplier relationships, lead sourcing activities, negotiate contracts, and support procurement activities for the planned 2028 Turnaround. Responsibilities - Manage indirect procurement categories including MRO, Environmental Services, and Site Maintenance. - Manage supplier relationships, contract renewals, extensions, and performance. Review and negotiate supplier pricing and annual rate increases. - Lead RFQs/RFPs, tender processes, bid evaluations, and supplier negotiations. - Manage sourcing projects for maintenance, insulation, scaffolding, environmental, and turnaround contractors. - Review and provide commercial support for high-value purchase orders. - Support procurement planning for the 2028 Turnaround, including materials, services, and contractor agreements. - Work closely with Maintenance, Operations, Engineering, Finance, HSE, and Turnaround teams. - Identify cost-saving opportunities and ensure compliance with procurement policies. Requirements - Minimum 5 years of experience in Procurement or Category Management. - Experience in chemical, manufacturing, industrial, refining, or petrochemical environments. - Strong experience with indirect procurement, contract management, and supplier negotiations. - Experience with maintenance, shutdowns, or turnaround projects is preferred. - Strong skills in strategic sourcing, tender management, commercial negotiations, and cost analysis. - Experience with SAP procurement is preferred. - Fluent in Dutch and English, both written and spoken. - Bachelor’s degree in Supply Chain, Business Administration, Engineering, or a related field. - NEVI, CIPS, ISM, or equivalent procurement certification is a plus. Other Information If you are interested and want to apply, please submit your application via the apply button below and contact me.

The Company A leading industrial organization operating within a highly technical production environment. The company is committed to maximizing asset performance, operational reliability, safety, and continuous improvement through best in class engineering and maintenance practices. Role description We are looking for an experienced Reliability Engineer with a strong Electrical & Instrumentation (E&I) background to drive equipment reliability and asset performance across industrial operations. In this role, you will be responsible for identifying reliability improvement opportunities, analyzing equipment failures, optimizing maintenance strategies, and implementing solutions that improve plant availability and reduce downtime. You will work closely with Operations, Maintenance, Engineering, and Asset Management teams to ensure long term reliability and operational excellence. Responsibilities - Develop and implement reliability strategies to improve asset performance and reduce equipment failures - Perform Root Cause Analysis (RCA) on recurring and critical equipment failures - Lead reliability improvement initiatives focused on defect elimination and asset optimization - Analyze maintenance and operational data to identify trends and improvement opportunities - Develop and optimize Preventive Maintenance (PM) and Predictive Maintenance (PdM) programs - Conduct Failure Modes and Effects Analysis (FMEA) and recommend mitigation measures - Support maintenance teams with reliability engineering expertise and technical recommendations - Improve equipment life cycle performance through data driven decision making - Monitor asset health, reliability metrics, and equipment performance indicators - Collaborate with Operations and Maintenance teams to improve plant availability and reduce downtime - Develop reliability standards, best practices, and engineering guidelines - Support risk assessments and reliability centered maintenance activities - Drive continuous improvement initiatives to increase asset reliability and operational efficiency - Ensure compliance with safety, quality, environmental, and regulatory requirements - Act as the technical subject matter expert for reliability related activities Requirements - Bachelor's or Master's degree in Mechanical Engineering, Electrical Engineering, Industrial Technology, or a related technical discipline - Strong Electrical & Instrumentation background - Proven experience in Reliability Engineering, Asset Management, Maintenance Engineering, or Technical Operations - Experience within a chemical, pharmaceutical, manufacturing, energy, or other industrial environment - Strong knowledge of industrial equipment, systems, and maintenance processes - Experience with Root Cause Analysis (RCA), FMEA, and reliability improvement methodologies - Knowledge of Reliability Centered Maintenance (RCM) - Experience with Preventive and Predictive Maintenance programs - Familiarity with CMMS systems and maintenance data analysis - Strong analytical and problem solving capabilities - Experience analyzing equipment performance and reliability KPIs - Excellent communication and stakeholder management skills - Ability to collaborate across multidisciplinary teams - Knowledge of industrial safety and compliance standards Other Information If you are interested and want to apply, please submit your application via the apply button below and contact me.