Company:
Our client is a well-established international organisation with a strong focus on customer service and end-to-end supply chain excellence. Working from their site in Meppel, the team supports export customers across multiple regions and collaborates closely with planning, logistics and commercial stakeholders to deliver a high-quality customer experience.
Job Description:
We are looking for a Customer Operations Specialist to temporarily replace an employee who will be supporting the Optimus program. In this role, you are responsible for the full Order-to-Cash process for export customers within the Americas & Pacific region, with a strong focus on the Caribbean islands. You will work in a highly collaborative environment and will be expected to become independently operational quickly.
Responsibilities:
• Manage the full Order-to-Cash flow for export customers (from order intake to delivery and invoicing follow-up where applicable)
• Act as the first point of contact for customers on order, delivery and service-related topics
• Coordinate closely with transport planning, factories, logistics and other internal stakeholders to ensure smooth execution
• Monitor order progress and proactively follow up on risks, delays or exceptions
• Handle customer questions, complaints, issue management and follow-through in a solution-oriented way
• Maintain customer master data and customer-specific logistics requirements in the ERP system (SAP preferred)
• Support reporting activities such as stock and sales updates where required
• Contribute to continuous improvement by suggesting smarter ways of working and supporting operational initiatives
• Participate in project-based assignments linked to process optimisation and team priorities
Requirements:
• Higher professional (HBO) working and thinking level
• Proven experience in Customer Operations, Customer Service, Supply Chain or Logistics (no entry-level profiles)
• Sufficient seniority and analytical capability to become independently operational quickly
• Strong stakeholder management skills; able to switch easily between different parties and interests
• Able to manage multiple tasks simultaneously, take ownership and work independently
• Experience with SAP or a similar ERP system (preferred)
• Good Excel and general MS Office skills
• Dutch and English required
• Spanish is a strong advantage (regional/customer portfolio)
• Experience in FMCG / Food / Dairy is a strong advantage
• No freelancers (ZZP)
Other Information:
If you are interested and want to apply, please submit your application via the apply button below and contact me.
58685
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Manideep Rachakonda
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