Customer Service Representative, Rotterdam, Zuid-Holland

The Company The client is one of the Netherlands’ biggest dairy products manufacturers who is also active globally.    Role Description As an OT Support Engineer, you will play a key role in maintaining, improving, and optimizing the operational technology (OT) environment at the client's production site in Veghel. Working close to the production process and automation systems, you will support the maintenance organization in resolving software-related disruptions, implementing corrective changes, and delivering improvement initiatives that enhance production efficiency and minimize downtime. This is a broad and hands-on position within a team of seven OT engineers. Beyond technical troubleshooting, you will act as a coordinator who works closely with Operations, Maintenance, and Engineering teams to prioritize issues, allocate resources, and ensure timely delivery of solutions. The role combines operational support, project ownership, and continuous improvement, with a strong focus on collaboration, initiative, and personal development. The position follows approximately a 20% breakdown for incident resolution, 60% for project and improvement work, and 20% for professional development and learning. Responsibilities Troubleshoot and resolve software and automation-related issues within the production environment. Implement corrective software modifications to address operational disruptions and recurring system failures. Develop and execute improvement initiatives aimed at optimizing production performance, reliability, and efficiency. Work closely with Operations to identify priorities, understand process challenges, and determine the most effective solutions. Coordinate work within the OT engineering team by assigning tasks, monitoring progress, and ensuring efficient use of engineering resources. Support planning and budgeting activities related to OT projects and maintenance activities. Manage and oversee engineering support activities performed by other engineers while maintaining accountability for delivery and resource utilization. Train, coach, and support maintenance personnel in the use and understanding of OT systems. Maintain and enforce OT engineering standards, best practices, and system integrity. Support a highly automated production environment containing a wide range of industrial automation systems. Contribute to continuous improvement initiatives and actively participate in team development activities. Requirements Bachelor's degree (HBO) in Industrial Automation, Electrical Engineering, Control Engineering, or a related technical discipline. Approximately 2 to 5 years of experience in a technical production environment. Candidates with limited experience but strong potential are encouraged to apply. Experience within the food, pharmaceutical, chemical, or other process industries is preferred. Familiarity with industrial automation and control systems is highly desirable. Experience with one or more of the following systems is advantageous: Siemens PCS 7 (V8/V9), Wonderware Historian, Simatic IT, FactoryLink/TI, Industrial automation, process control, and manufacturing systems Self-starting, energetic, and eager to take ownership. Comfortable working in a dynamic production environment and solving complex problems. Strong communication and stakeholder management skills. Able to prioritize work and coordinate resources effectively. Willing to challenge the status quo and speak up when improvements are needed. Learns from mistakes and promotes a continuous improvement mindset. Structured and organized in planning and execution. Demonstrates curiosity, initiative, and a genuine interest in taking on new challenges both professionally and personally. Strong team player with well-developed interpersonal skills. Fluent in Dutch and English, both written and spoken. Other Information Apply to our vacancy for more information. Looking forward to getting in touch! 

The Company Our client is a leading European food manufacturing organization with a strong focus on operational excellence, continuous improvement, and innovation. Job Description We are seeking a dedicated Customer Service Representative to be the primary point of contact for customers and logistics partners. This role involves managing the order process from receipt through to delivery, ensuring smooth communication and coordination across teams. Responsibilities -Serve as the first contact for customer and logistics inquiries regarding orders and deliveries. -Ensure accurate and timely processing of all customer orders and shipments. -Track order progress and inventory levels; liaise with the appropriate teams to resolve any issues. -Handle customer claims and complaints independently, issuing credit notes when necessary. -Create and maintain customer-specific work instructions, ensuring they are kept up to date. -Process consignment and export orders accurately within the system. -Contribute ideas to improve departmental processes and efficiency. -Collaborate closely with sales, logistics, and external service providers to ensure customer satisfaction. Requirements -Completed MBO diploma, preferably in Customer Service or related field. -At least 2 to 3 years of experience in a similar customer service role, ideally within the food industry. -Flexibility to work on-site three days a week (Tuesday, Wednesday, Thursday) with -possible remote work on Monday and Friday. -Good command of both Dutch and English. -Experienced in working quickly and accurately, with a structured approach. Other Information If you are interested and want to apply, please submit your application via the apply button below and contact me.

Company  Our client is a global leader in animal health and biotechnology, developing and manufacturing innovative vaccines and biological products that support animal wellbeing worldwide. The production site in the Netherlands operates in a highly regulated environment, combining advanced bioprocessing technology with strong quality and safety standards. Job Description  For our client in Boxmeer, we are looking for a GMP Bioprocess Manufacturing Technician. This role focuses on executing and coordinating day-to-day bioprocessing activities in a high-tech manufacturing environment, including operating bioreactors and supporting upstream and downstream production steps. The GMP Bioprocess Manufacturing Technician ensures accurate documentation, follows strict procedures, and actively contributes to safe and compliant production. Responsibilities  - Prepare production activities, including media preparation and process set-up before each run. - Execute bioprocessing tasks in a complex production environment, such as: Cell culture and virus culture - Operating and monitoring bioreactors/fermentors (including single-use and stainless-steel systems) - Running centrifuges, filtration systems, vessels, and supporting utilities - Supporting steps such as inactivation where applicable - Record all actions accurately and complete batch documentation in line with GMP requirements. - Work strictly according to procedures and safety rules (GMP and EHS), and maintain high quality standards. - Recognise deviations in the process, escalate them in a timely way, and support correct documentation. - Contribute to continuous improvement by identifying opportunities to optimise processes, workflows, and documentation. - Share knowledge and support colleagues through training-on-the-job when needed. - Participate in project teams focused on improving production and supporting processes. Requirements  - Completed vocational education (MBO) level 3 or 4, preferably in Biotechnology, Process Technology, or a similar field. - Interest in and willingness to work in a GMP-regulated manufacturing environment. - A hands-on mindset and the ability to work accurately and consistently under strict procedures. - Strong attention to detail for documentation and compliance. - Good communication skills in Dutch and English. - Willingness to support on-call duties and occasional weekend work (with potential for shifted schedules in the future). - Temporary Full-Time contract (6 Months) Other Information The GMP Bioprocess Manufacturing Technician will mainly work in day shift, within classified production areas and under strict quality and safety conditions. The team environment is collaborative, hands-on, and focused on continuous improvement. If you are interested and want to apply, please submit your application via the apply button below and contact me.

The Company The client is one of the Netherlands’ biggest dairy products manufacturers who is also active globally.    Role Description We are seeking an experienced Absence Management Case Manager to support employees throughout their sickness absence and return-to-work journey. Acting as the central point of contact for employees, managers, and plant managers, you will oversee absence cases from the first day of absence in accordance with the Dutch Gatekeeper Improvement Act (Wet Verbetering Poortwachter). You will work closely with occupational health professionals, translate medical advice into practical action plans, and provide guidance throughout the reintegration process. As part of the Case Management team, you will support both office-based and operational employees across multiple locations, ensuring a compliant, employee-focused, and effective approach to absence management. In addition to day-to-day case management, you will contribute to continuous improvement initiatives and provide expert advice on absence prevention and wellbeing-related topics. Responsibilities Manage employee sickness absence cases from day one through to successful reintegration. Ensure compliance with the Dutch Gatekeeper Improvement Act (Wet Verbetering Poortwachter) and related legislation. Serve as the primary contact for employees, managers, and plant managers regarding absence and reintegration matters. Conduct regular absence review meetings with employees and relevant stakeholders. Translate occupational physician recommendations into clear and actionable reintegration plans. Provide ongoing guidance and support to employees and managers throughout the absence management process. Coordinate and support applications for IVA and WIA disability benefits. Maintain accurate case documentation and administration. Identify opportunities to improve absence management processes and contribute to relevant projects. Advise internal stakeholders on absence prevention and sustainable employability practices. Travel regularly to sites across the Eastern Netherlands region to support employees and managers on location. Requirements HBO (Bachelor's degree level) working and thinking level. Valid registration as a Certified Case Manager (CROV or RCCM/RCMC). Minimum of 3 years of relevant experience in absence management. Strong practical knowledge of the Dutch Gatekeeper Improvement Act (Wet Verbetering Poortwachter). Experience managing cases independently and providing expert guidance to stakeholders. Professional proficiency in both Dutch and English, spoken and written. Excellent communication and stakeholder management skills. Strong organizational and planning abilities with a high level of accuracy and attention to detail. Pragmatic, solution-oriented, and proactive approach. Ability to work autonomously and take ownership of responsibilities. Flexible and adaptable in a dynamic working environment. Open, transparent, and receptive to feedback. Eager to learn and continuously improve. Temporary assignment covering an absence replacement. Working hours: 32-38 hours per week. Hybrid working arrangement available. Approximately three days per week spent visiting sites across the Eastern Netherlands region. Other Information Apply to our vacancy for more information. Looking forward to getting in touch! 

The Company Our client is a global biopharmaceutical company committed to advancing innovative medicines that improve patients' lives worldwide. Through cutting-edge research, advanced biologics manufacturing, and a strong focus on quality and innovation, the company delivers life-changing therapies across a wide range of therapeutic areas. Job Description As a Laboratory Automation Specialist, you will support laboratory equipment lifecycle management and automation systems within an R&D environment. You will work with laboratory software and analytical systems, supporting equipment introduction, documentation, data integrity, system processes, and continuous improvements.   Key Responsibilities Support the introduction, lifecycle management, maintenance, and decommissioning of laboratory equipment. Provide automation and technical support for laboratory software applications, including Waters Empower and other analytical systems. Support laboratory systems, data acquisition, processing, and documentation in line with quality and data integrity requirements. Translate user requirements into technical specifications and support system improvements and implementation. Collaborate with laboratory, IT, quality, and other stakeholders to resolve technical issues and provide practical solutions. Support new projects and day-to-day laboratory operations by identifying opportunities to improve systems, processes, and automation.   Requirements Bachelor's degree in Life Sciences, Computer Science, Chemistry, or a related field. Experience or strong affinity with laboratory automation, analytical systems, laboratory software, or data management. Experience with Waters Empower is strongly preferred; knowledge of Chromeleon, UNIFI, LIMS, or similar systems is an advantage. Knowledge of GMP/GxP environments and laboratory data integrity principles. Strong analytical and problem-solving skills with the ability to manage multiple priorities independently. Excellent communication and stakeholder management skills; good English is required, while Dutch is an advantage.   Other Information Apply to our vacancy for more information. We look forward to hearing from you!

Company Our client is a large, international organization with multiple sites in the Netherlands. They operate in a dynamic environment where employee wellbeing, sustainable employability, and compliance are taken seriously. The culture is professional and collaborative, and the team values people who work independently, communicate openly, and take ownership. Job Description We are looking for a Absence Case Manager to guide employees and managers through the full sickness absence and reintegration process. The Registered Absence Case Manager is the central point of contact for absence-related questions and ensures that all actions are followed up carefully and in line with Dutch legislation. The role combines case ownership, stakeholder management, and practical follow-up across multiple locations. Responsibilities - Manage sickness absence cases from the first day of absence through reintegration, ensuring timely follow-up and clear documentation - Act as the main contact person for employees, line managers, and site management regarding absence and reintegration - Hold regular absence meetings and guide stakeholders through next steps and expected timelines - Translate occupational physician input into practical actions and clear agreements - Support applications and processes related to long-term absence and employee benefits where required - Work closely with internal stakeholders and contribute to continuous improvement initiatives related to absence prevention and sustainable employability - Travel to different locations as part of the role, maintaining strong alignment with local teams Requirements - Bachelor’s level working and thinking ability (HBO level) - Certified and registered as an absence case manager (CROV or RCCM/RCMC) - At least 3 years of relevant experience in absence case management and Dutch reintegration legislation - Strong communication skills in both Dutch and English (spoken and written) - Accurate, pragmatic, and well-organized working style - Able to work independently and take ownership - Willingness to travel between locations as needed; own transport is important - Experience in a larger international organization is a plus - Experience with HR/absence systems is a plus - Temporary Full-Time Contract (6 Months) Other Information If you are interested and want to apply, please submit your application via the apply button below and contact me.

Company Our client is dairy cooperative with international presence, formed by dairy farmers in the Netherlands, Belgium and Germany. The company has a large product range including milk, yoghurts, baby and infant nutrition, cheese, butter and several locations in the Netherlands, serving global markets.   Job Description We are seeking a Junior Customer Operations Specialist to join the Customer Operations team in Amersfoort. In this role, you will be responsible for supporting the delivery of reliable and high-quality customer service within the Belgium market. You will actively participate in executing order-to-cash processes, ensuring seamless order entry, validation, and delivery monitoring through digital platforms. This position offers a fantastic opportunity for individuals starting their careers in supply chain and customer service, gaining hands-on experience with various digital systems and process optimization.   Responsibilities Support the daily order-to-cash activities, ensuring accurate order processing and validation via digital channels such as EDI, web portals, and robotic automation. Monitor system outputs and delivery statuses; identify and resolve discrepancies to maintain customer satisfaction. Collaborate with internal teams, logistics partners, and customers to provide proactive updates and manage expectations regarding orders and deliveries. Assist in identifying process inefficiencies and support continuous improvement initiatives, including IT-driven automation and system enhancements. Contribute to system testing, documentation, and routine cross-team activities to strengthen understanding of supply chain workflows and digital platforms. Work closely with colleagues across Customer Operations, Supply Chain, IT, and logistics to ensure smooth operations.   Requirements Recent university graduate or trainee-level candidate with relevant education (e.g., in logistics, supply chain, or customer service fields). Excellent communication skills in Dutch and English, both spoken and written. Strong interest and basic understanding of supply chain processes, especially in FMCG. Ability to support order processing, transport coordination, invoicing, and handling customer complaints or returns. Familiarity with ERP systems, customer platforms, or automation tools (experience with Salesforce or SAP S4HANA is a plus). Other Information Apply to our vacancy for more information. Looking forward to getting in touch!

Company Our client is a leading company in the dairy industry, committed to creating innovative and nutritious dairy products that delight consumers across the world. With a rich heritage rooted in Dutch tradition, they focus on quality, sustainability, and continuous product innovation, striving to inspire healthier and more enjoyable dairy experiences.   Job Description As a Product Development Specialist you will be instrumental in driving the innovation and enhancement of existing dairy products and developing new offerings that meet evolving consumer needs. You'll work closely with various internal departments and external stakeholders to bring new ideas to life, supporting the company's mission to nourish by nature.   Responsibilities Lead and support the development and launch of new dairy products, ensuring they meet nutritional, quality, shelf life, cost, and sensory requirements. Plan and execute product renovations, including quality improvements, raw material updates, specification changes, and recipe transfers between factories. Analyze large datasets to support nutrition frameworks and cost-saving initiatives. Organize and oversee product testing at lab, pilot, and production levels; interpret results and prepare detailed reports. Present findings and project updates to relevant teams and stakeholders. Collaborate with internal teams (Marketing, Supply Chain, QA, Procurement, R&D) and external partners such as suppliers to ensure successful product development. Support ongoing process improvements and apply value engineering techniques in existing products.   Requirements Master’s degree in food technology, dairy processing, food science, chemistry, or a related field. Minimum of 2 years’ experience in product development within the food or dairy industry, especially fermented dairy products. Strong skills in data analysis, proficient in Excel, with familiarity in PowerBI or similar tools. Excellent communication skills in English, both written and verbal. Key competencies include being analytical, result-oriented, proactive, well-organized, team-oriented, decisive, and capable of engaging and challenging colleagues. Willingness to travel within the region.   Other Information Apply to our vacancy for more information. Looking forward to getting in touch!  

The company A leading international organisation with a large and diverse workforce across manufacturing and office environments. The organisation is committed to employee wellbeing, sustainable employability, and effective absence and reintegration management. Role Description As an Absence Management Specialist, you guide employees through the full absence and reintegration process, from the first day of absence through return to work, in accordance with the Wet Verbetering Poortwachter (Gatekeeper Improvement Act). You act as a central point of contact for employees, managers, and site leadership regarding absence and reintegration. You translate occupational health advice into practical actions and provide professional guidance throughout the absence process. You will work as part of a dedicated Case Management team supporting employees across both manufacturing sites and office locations. Alongside case management, you will contribute to absence prevention, process improvements, and organisational projects. Responsibilities - Manage absence cases from the first day of absence through reintegration and return to work. - Ensure compliance with the Wet Verbetering Poortwachter and internal absence-management procedures. - Act as a central contact for employees, managers, and site leadership regarding absence-related matters. - Conduct regular absence and reintegration discussions. - Translate company/occupational physician advice into clear and practical actions. - Support employees and managers throughout the complete absence process. - Guide and coordinate applications related to WIA and IVA benefits. - Maintain accurate case documentation and ensure timely follow-up. - Provide professional input on absence management and prevention. - Contribute to improvement projects and initiatives related to employee wellbeing and absence processes. Requirement - Bachelor’s degree / HBO level education or equivalent professional experience. - Certified Registered Case Manager, such as CROV, RCCM, or RCMC. - Minimum 3 years of relevant experience in absence management and reintegration. - Strong knowledge and practical experience with the Wet Verbetering Poortwachter. - Excellent verbal and written communication skills in Dutch and English. - Accurate, pragmatic, and structured approach. - Experience working within a large or international organisation. - Able to work independently with a strong sense of responsibility. - Strong planning and organisational skills. - Flexible and able to adapt quickly to changing circumstances. Other Information If you are interested and want to apply, please submit your application via the apply button below and contact me.

Company A leading global biotechnology organization dedicated to discovering, developing, and delivering innovative medicines for patients with serious illnesses. Driven by science and powered by advanced technology, the organization focuses on areas such as oncology, cardiovascular disease, inflammation, and rare diseases. Its mission is centered on improving lives by turning cutting-edge science into meaningful therapies that address unmet medical needs. Role summary We are looking for a Product Lifecycle Manager to lead and coordinate end-to-end product launches, variations, and ongoing lifecycle activities at site level. The role combines project management, cross-functional stakeholder alignment, and operational discipline to ensure changes are implemented compliantly, on time, and with clear visibility across the organization. Key responsibilities •    Translate launch and lifecycle strategies into clear supply chain objectives, action plans, and timelines for assigned product groups. •    Own and maintain the end-to-end project plan, aligning inputs from regional and site stakeholders. •    Lead and manage the Change Control process to ensure launch and variation activities are delivered right first time and in line with internal procedures and guidance. •    Track milestones, manage dependencies, and drive adherence to agreed timelines; escalate risks and issues as needed. •    Facilitate Product Lifecycle Team meetings and lead project management meetings with relevant functions. •    Coordinate planning and implementation across key stakeholders including Quality, Regulatory, Production and Site Planning, Artwork, Warehouse, Customer Service, and Procurement. •    Provide status updates, reports, and metrics on launch execution, variation implementation, and site readiness. •    Identify opportunities lead improvement initiatives, embedding best practices across stakeholders. •    Support regional leads and senior stakeholders with project charters, workshops, and structured project delivery. Requirements •    Degree-level education (Bachelor’s or higher) or equivalent experience. •    Proven project management experience within supply chain, operations, or a related environment, in the biotech or pharma industry. •    Strong analytical and problem-solving skills with the ability to manage complex, cross-functional work. •    Strong stakeholder management and communication skills. •    Pharmaceutical industry experience preferred. Other information This is a hybrid position with one mandatory on-site day per week in Breda (Tuesdays). If you are interested and want to apply, please submit your application via the apply button and contact me.