Customer Service Specialist, Amersfoort, Utrecht

About the Company Een internationale zuivelorganisatie met meerdere productielocaties in Nederland. De organisatie produceert een breed assortiment verse zuivelproducten voor de retailmarkt en opereert in een dynamische FMCG supply chain omgeving met sterke focus op service levels, efficiency en continue verbetering. Role Description Wij zoeken een Productie Planner voor een sterk veranderende productieomgeving in Maasdam. In deze rol ben je verantwoordelijk voor de korte termijn productieplanning en zorg je voor de verbinding tussen vraag vanuit de markt en uitvoering in de fabriek. Naast operationele planning ondersteun je ook diverse verandertrajecten, zoals de implementatie van een nieuw planningssysteem (OMP) en procesoptimalisaties, waarbij je optreedt als sparringpartner voor het planningsteam. Key Responsibilities Opstellen en beheren van een productieplan (horizon tot 2 weken vooruit). Afstemmen van vraag, capaciteit, voorraad en operationele beperkingen. Monitoren en verbeteren van KPI’s zoals service level, waste en voorraadniveaus. Signaleren en oplossen van knelpunten in de planning en operatie. Fungeren als schakel tussen productie, supply chain en hoofdkantoor. Ondersteunen bij implementatie van OMP en andere systeem- en procesveranderingen. Bijdragen aan continuous improvement en stabiliteit tijdens transformatie. Ondersteunen van de operatie tijdens organisatorische en roosterwijzigingen. Requirements HBO/WO werk- en denkniveau in Supply Chain, Logistiek of vergelijkbaar. Ervaring in productieplanning of MRP planning binnen FMCG of food industrie. Kennis van planningssystemen zoals SAP (ECC/APO) of OMP is een sterke pré. Goed begrip van productie- en supply chain processen. Vermogen om te werken in een dynamische en veranderlijke omgeving. Sterke probleemoplossende vaardigheden en hands-on mentaliteit. Goede communicatieve vaardigheden in Nederlands en Engels. Proactief en in staat om als praktische sparringpartner op te treden tijdens veranderingen.

Company Overview A leading organization dedicated to advancing science and healthcare, with a focus on improving early life health through innovative nutrition solutions. The company prioritizes scientific integrity, collaborative teamwork, and impactful healthcare communication. Role Description As a Medical Affairs Manager, you will be responsible for driving medical and scientific strategies across the Early Life Nutrition portfolio. You will translate scientific evidence into clear medical narratives, educational content, and healthcare professional engagement initiatives. Working with cross-functional teams and senior stakeholders, you will support scientific positioning, medical communications, and the delivery of key global medical priorities. Responsibilities - Support and drive the medical deployment of key scientific strategies, translating priorities into clear medical narratives and educational content. - Act as a strategic partner to cross-functional teams, ensuring scientific accuracy, consistency, and compliance across all touchpoints. - Lead the development and execution of scientifically robust educational materials and tools for healthcare professionals, aligning content with strategic goals. - Contribute to the scientific communication plan at international congresses and events, delivering compelling storytelling and ensuring message consistency. - Provide scientific input and guidance on medical claims, value propositions, and narratives, ensuring alignment with compliance standards. - Collaborate with internal stakeholders to ensure medical messaging supports the company’s portfolio positioning and external scientific credibility. Requirements - Advanced degree in nutrition, life sciences, medicine, or related field (Master’s degree minimum). - Proven experience in Medical Affairs, preferably within nutrition, pediatrics, or infant health. - Knowledge of early life development, microbiota, immune system, and related scientific topics is highly advantageous. - Strong strategic thinking combined with practical execution skills. - Ability to communicate complex science clearly and credibly to healthcare professionals. - Experience working across functions within a matrix organization. - Excellent stakeholder management and communication skills. - Fluent in English. Other Information If you are interested and want to apply, please submit your application via the apply button below and contact me.

Company Our client is an international, fast-paced organisation with a strong focus on delivering a high-quality customer experience. The teams work closely across functions such as Sales, Logistics, and Planning to ensure customers receive the right products at the right time. The culture is collaborative, hands-on, and encourages ownership and continuous improvement. Job Description We are looking for a Temporary Customer Care & Order Management Specialist to join a Customer Care team where customer experience and operational excellence go hand in hand. In this role, the specialist will manage a customer portfolio and coordinate the order-to-cash process, ensuring orders run smoothly from entry through delivery and follow-up. The position offers a dynamic environment with variety, international stakeholders, and a mix of office-based onboarding followed by hybrid working. Responsibilities - Manage a portfolio of customers and act as a key point of contact for order-related topics - Coordinate end-to-end order management activities within an order-to-cash flow - Monitor order progress and deliveries, and follow up proactively when issues arise - Handle customer enquiries primarily via email (phone contact is occasional) - Process returns and ensure accurate administration and follow-up - Work closely with internal stakeholders (e.g., Sales, Logistics, Planning) to resolve order or delivery issues - Maintain accurate records and follow internal procedures with a strong focus on quality and detail - Contribute to a positive team environment by collaborating, sharing knowledge, and supporting colleagues Requirements - Proven experience in customer care / customer operations / order management, ideally with portfolio responsibility - Strong working experience with SAP (essential) - Excellent English communication skills (written and spoken) - Customer-focused mindset with a high standard of service delivery - Strong attention to detail and ability to prioritise effectively in a busy environment - Confident working with Microsoft Office - Experience with Salesforce is a plus - Able to work on-site during the onboarding period and follow a hybrid working pattern afterwards - Temporary 3 Months Contract Other Information This role offers a varied work week in a supportive, international team environment, with onboarding at the office followed by hybrid working once fully up to speed. If you are interested and want to apply, please submit your application via the apply button below and contact me.

The company: A leading international company focused on delivering high-quality products and solutions across global markets. The organization combines industry expertise with innovation and a strong focus on growth and operational excellence. Job Description As a Senior CapEx Buyer, you will support sourcing and procurement activities across multiple projects and locations. This is a fast-paced interim role where you will manage tenders, suppliers, and stakeholders while ensuring projects are delivered on time, within budget, and according to business needs. Responsibilities Lead sourcing activities and supplier negotiations across multiple projects Manage tenders, supplier selection, and contract processes Handle multiple projects and priorities simultaneously Build strong relationships with suppliers and internal stakeholders Ensure alignment with internal processes and procurement guidelines Identify risks, opportunities, and potential cost savings Work closely with teams across different functions Requirements Degree in procurement, business, supply chain, engineering, or a related field Several years of procurement experience, preferably within an international environment Experience managing projects, tenders, and supplier relationships Able to work independently and adapt quickly Strong communication and stakeholder management skills Fluent in English; additional languages are a plus Organised, proactive, and results-driven Other Information This is an interim position with hybrid working possibilities depending on business needs. If you are interested and want to apply, please submit your application via the apply button below and contact me.

The Company A global fast moving consumer goods organization focused on food and beverage brands, operating across multiple markets. The company emphasizes data driven marketing, consumer insights, and digital transformation to drive growth and innovation. Role description As a Marketing Analytics Specialist, you will lead campaign measurement and performance analysis across brands and media channels. The role focuses on translating complex data into clear insights and actionable recommendations. You will work at the intersection of data, media, and business strategy to enable smarter marketing decisions and improved campaign effectiveness. Responsibilities - Define and standardize campaign measurement frameworks and processes - Lead post campaign analysis with media agencies and research partners - Own marketing mix modeling and collaborate with analytics and media partners - Monitor campaign performance across digital channels and identify optimization opportunities - Drive test and learn initiatives to generate actionable insights - Support media planning by defining clear KPIs and performance metrics - Translate complex data into clear and actionable business recommendations - Embed learnings into future campaigns and investment decisions Requirements - Bachelor or Master degree in Marketing Business Analytics Economics or related field - Experience in marketing analytics campaign measurement or media performance - Strong understanding of digital and full funnel media effectiveness - Ability to translate data into clear insights and business recommendations - Experience working with cross functional stakeholders - Strong Excel and PowerPoint skills - Experience with large language models is a plus - Fluent in English with Dutch as an advantage - Strong communication and presentation skills Other Information - Collaboration with media agencies research partners and insights teams

Company Overview: A leading organization in the pharmaceutical sector dedicated to delivering high-quality healthcare products globally. The company is committed to operational excellence and continuous improvement in its supply chain processes. Job Description: We are seeking a proactive and detail-oriented Supply Chain Coordinator to oversee the import and export activities related to pharmaceutical products. This role involves managing end-to-end shipments, ensuring compliance, and maintaining strong relationships with internal teams and external partners. Responsibilities: •    Coordinate the distribution of pharmaceutical products worldwide, ensuring timely and accurate delivery. •    Process daily supply orders in accordance with company policies. •    Handle export and import documentation to facilitate smooth international shipments. •    Book, track, and monitor shipments, proactively addressing potential issues. •    Resolve service and transportation challenges efficiently. •    Manage return processes, ensuring accurate and compliant handling. •    Collaborate with third-party logistics providers, vendors, and internal departments to optimize the supply chain. •    Maintain strong relationships with internal and external customers, including affiliates and distributors. •    Represent the supply chain team in cross-functional projects and initiatives. •    Identify opportunities for process improvements and contribute to ongoing KPI reporting. •    Stay updated on GMP/GDP regulations and relevant training. •    Review and recommend enhancements to Order-to-Cash policies and procedures. •    Support disaster recovery planning alongside Corporate Planning, Distribution, and Quality teams. •    Perform other duties as required to ensure efficient supply chain operations. Requirements: •    Bachelor’s or Master’s degree, coupled with at least 2 years of supply chain experience within a GMP or GDP regulated environment. •    Strong multitasking abilities and experience working with diverse, international teams. •    Comfortable with computer systems and ERP software. •    Excellent communication skills in English, both written and verbal. •    Customer-focused attitude with a commitment to quality. •    Knowledge of logistics and issue resolution in a supply chain context is preferred. •    Ability to prioritize tasks effectively and solve problems independently. Other Information: If you are interested and want to apply, please submit your application via the apply button below and contact me.

Company: A leading organisation in the pharmaceutical manufacturing sector committed to maintaining the highest standards of quality and compliance. The company values teamwork, precision, and a proactive approach to continuous improvement. Job Description: We are seeking an experienced Senior Quality Assurance Specialist to join the production team. This role is vital in supporting GMP compliance during manufacturing operations and ensuring the quality and integrity of batches produced at our Breda facility. Responsibilities: •    Provide guidance and support on QA matters within the production environment. •    Review batch records for assembled, packaged, and labeled products. •    Establish and maintain effective relationships with Production, Warehouse, Maintenance, Engineering, and QA Management. •    Offer daily advice to production staff regarding adherence to SOPs and work instructions. •    Act as the first point of contact for quality-related production queries during packaging and labeling. •    Review and approve production batch records prior to production activities. •    Perform checks on finished products during commercial production runs. •    Prepare batch records for disposition by the Qualified Person (QP). •    Conduct GMP compliance checks throughout production processes. •    Review and approve deviation reports, ensuring proper handling and documentation. •    Lead investigations and own quality deviations as necessary. •    Assist in developing, reviewing, and updating operational SOPs and Work Instructions. •    Participate in GMP training initiatives for QA and production teams. •    Support improvement projects and various investigations within the department. •    Prepare weekly and monthly QA performance metrics and maintain departmental performance dashboards. Requirements: •    MBO or Bachelor’s degree in Pharmaceutical, Life Sciences, or a related field. •    At least 3 years of experience in QA or manufacturing within the pharmaceutical or medical device industry, including batch record review and investigations. •    Solid knowledge of GMP, GDP, and GCP regulations. •    Experience with production and quality processes. •    Fluent in English. Other Information: If you are interested and want to apply, please submit your application via the apply button below and contact me.

Company: A leading global biopharmaceutical company dedicated to the development, manufacturing, and distribution of cutting-edge medicines. The company employs a diverse team of over 1,000 professionals from 38 different nationalities, working across supply chain, manufacturing, marketing, and research. Their mission is to deliver high-quality medicines to patients worldwide. Job Description: We are seeking a dedicated Incoming Quality Assurance Specialist to join the team in Breda. The successful candidate will play a key role in ensuring the quality and compliance of incoming materials used in packaging and labelling processes. This role involves inspecting, sampling, and reviewing materials before they are released for use in production. Responsibilities: •    Conduct sampling, inspection, review, and approval of incoming materials, including printed and non-printed packaging components. •    Ensure all incoming materials meet procedural and quality standards for release. •    Collect data during inspections and follow up with internal teams or suppliers to resolve issues. •    Perform additional sampling and damage inspection of received components as needed. •    Provide quality assurance oversight during the receiving process of materials. Requirements: •    MBO, Bachelor’s, or Master’s degree in Life Sciences or a related field, or equivalent combination of education and experience with at least three years in Quality Assurance or Quality Control. •    Knowledge of Good Manufacturing Practice (GMP) and/or Good Distribution Practice (GDP). •    Fluent in English, both verbal and written. •    Strong attention to detail, good communication skills, and ability to work with digital systems such as ERP (SAP). •    Team-oriented attitude with the ability to escalate issues effectively. Other Information: If you are interested and want to apply, please submit your application via the apply button below and contact me.

About the Company A leading global biotechnology organization focused on developing and manufacturing innovative medicines for patients worldwide. Operating in a highly regulated GMP environment, the company continuously invests in advanced manufacturing technologies, engineering projects, and operational excellence to support its growing product portfolio. Role Description We are looking for a CQV Engineer to support commissioning, qualification, and validation activities within a GMP manufacturing environment. In this role, you will be responsible for developing validation documentation, leading testing activities, and ensuring that new and modified systems are implemented in compliance with internal quality standards and regulatory requirements. The position requires a hands-on validation professional with experience in secondary packaging systems and computerized systems validation. Key Responsibilities Develop and maintain CQV documentation, including plans, protocols, risk assessments, and summary reports. Lead commissioning, qualification, and validation activities for manufacturing systems. Support the implementation of technical solutions in accordance with validation requirements. Perform system risk assessments and requirement traceability activities. Execute and document testing activities within GMP environments. Provide validation guidance to project teams and stakeholders. Ensure compliance with internal procedures and regulatory requirements. Support project delivery from implementation through validation and handover. Requirements Bachelor's degree in Engineering or a related technical discipline. Minimum 3 years of experience in Commissioning, Qualification, and Validation within the pharmaceutical industry. Hands-on experience with secondary packaging equipment and processes. Experience with print and inspection systems such as Systech and Cognex. Strong knowledge of Computerized Systems Validation (CSV). Experience working within GMP-regulated environments. Strong technical writing and documentation skills. Excellent communication, problem-solving, and stakeholder management abilities.

Company We are looking for candidates for a site engineering team supporting pharmaceutical technical projects within a regulated GMP environment. Job Description This role is for a CQV Commissioning Qualification Validation Engineer (GMP). The engineer will support technical projects with minimal supervision and report to the Senior Manager Validation & Compliance. You will take a hands-on approach to commissioning and qualification activities, develop and execute test strategies, and drive the creation of system commissioning qualification and validation documentation. Responsibilities - Develop and update validation documentation, including system-level criticality assessments, validation and commissioning/qualification plans, risk assessments, test protocols, and requirement traceability matrices - Prepare and maintain commissioning, qualification, and validation summary reports - Lead commissioning, qualification, and validation activities for technical solutions - Provide technical guidance to project teams to ensure implemented solutions follow the validation plan and meet internal customer requirements - Support delivery in line with established site procedures (SOPs) - Carry out additional tasks or projects as requested by your supervisor Requirements - At least 3 years of experience executing commissioning, qualification, and validation within pharmaceutical manufacturing - Hands-on commissioning and qualification experience in secondary packaging operations - Experience with secondary packaging systems, including print and inspection systems (e.g. Systech, Cognex) - Experience in Computerized Systems Validation - Strong understanding of how single documents fit into the broader validation picture - Ability to work with internal and/or external reporting relationships Other Information If you are interested and want to apply, please submit your application via the apply button below and contact me.