O2C Customer Service Specialist, Amersfoort, Utrecht

Company A global healthcare business focused on improving prevention, treatment, and patient outcomes through science and innovation. Job Description We are looking for a Pharmacovigilance Officer (Junior) to support patient safety within a cross-functional team in Amsterdam. This role focuses on accurate and timely handling of pharmacovigilance information, assisting with assessment of incoming safety data, and helping to identify any emerging safety, quality, or regulatory concerns. Responsibilities - Manage your own workload and ensure timely processing of incoming pharmacovigilance information - Handle inbox management and support case assessment and processing activities - Follow up with relevant reporters (including patients, healthcare professionals, and associated vendors) to obtain additional details needed for case assessment - Ensure potential safety, quality, and regulatory issues are identified quickly and escalated appropriately - Support compliance activities and maintain local pharmacovigilance quality documentation - Contribute to educational materials management - Participate in safety data review to spot trends, clusters, and pattern variances - Provide pharmacovigilance training to key stakeholders (both internally and externally) Requirements - Approx. 2 years of relevant experience in pharmacovigilance or a closely related safety role - Dutch required - Strong attention to detail and ability to manage workload independently - Experience handling safety cases and reviewing pharmacovigilance data - Ability to communicate professionally with multiple stakeholders to request additional case information Other Information If you are interested and want to apply, please submit your application via the apply button below and contact me.  

The Company Our client is a leading global biopharmaceutical organization focused on developing innovative treatments for rare diseases, neurology, immunology, and other specialized healthcare areas. Job Description We are looking for a Drug Safety Specialist to support the monitoring, assessment, and reporting of drug safety information. This role ensures that safety data is reviewed in line with regulatory requirements and internal procedures, helping maintain strong pharmacovigilance standards. Responsibilities -Collect, review, and evaluate adverse event and safety information from internal and external sources -Ensure timely and accurate regulatory reporting and documentation in accordance with applicable rules -Conduct data quality checks and follow up on missing or unclear safety information -Support signal detection activities and contribute to safety trend monitoring where required -Maintain up-to-date pharmacovigilance records and ensure audit readiness -Assist with preparation and review of safety documents, as needed -Collaborate with internal teams and external partners to ensure consistent safety processes Requirements -Experience in pharmacovigilance (or a strong safety/compliance background within pharma/healthcare) -Strong knowledge of pharmacovigilance reporting and regulatory expectations -Familiarity with case processing, safety databases, and document control -Excellent attention to detail and ability to manage priorities in a compliance-focused environment -Strong communication skills and the ability to work cross-functionally -Ability to work effectively in an international regulatory environment (Netherlands/European context) Other Information If you are interested and want to apply, please submit your application via the apply button below and contact me.

Company: We are a trusted engineering solutions partner providing connectivity software and testing support across a wide range of products. Our teams specialise in delivering high-quality connectivity solutions, working from early proof-of-concept through to software release. Job Description: We are looking for a Senior Embedded Connectivity Software Engineer to support the development and release of new connectivity solutions. In this role, you will lead advanced embedded software proof-of-concept activities, collaborate on requirements and system design, and build testable, well-documented embedded C++ solutions for connectivity platforms—helping the team validate new chips and initial hardware quickly and effectively. Responsibilities: •    Perform proof-of-concept work, including evaluating new chipsets and supporting early hardware bring-up where needed •    Design and implement embedded C++ software for connectivity platforms •    Participate in the full engineering cycle: requirements definition, design, implementation, testing, and release •    Ensure software meets requested quality norms and participates in quality assurance activities •    Contribute to design and code reviews, including participation in FMEAs •    Build automated unit and integration tests using the chosen frameworks •    Estimate your work effort, provide input to planning, and maintain personal and team backlogs •    Create and follow structured schedules, reporting progress in a clear and consistent way •    Maintain proper documentation for PoC and software delivered to receiving teams •    Collaborate with electronics engineers during board bring-up and hardware validation •    Support PoC maturity by communicating acceptance criteria clearly to the teams that will take over Requirements: •    Bachelor’s or Master’s degree in software engineering or computer science •    Minimum 8 years of relevant experience in embedded software development •    Strong embedded software expertise in modern C++, object-oriented design, and SOLID principles •    Experience with connectivity technologies such as BLE, Wi Fi, and cellular product development •    Hands-on ability with hardware debugging and low-level integration (e.g., board-level debugging, reading datasheets, serial/inter-processor communication such as SPI/I2C) •    Comfortable working with microcontroller concepts (architecture, register sets, memory layout, interrupts) and vendor SDKs/HAL layers (including HAL layer development) •    Experience with development workflows and tooling such as Git, CMake, and test/build automation •    Knowledge of build and quality concepts, including CI/CD (and familiarity with containers/tools where applicable) is an advantage •    Familiarity with RTOS is an advantage •    Experience with software in medical-device contexts (e.g., ISO13485, IEC62304) is an advantage •    Ability to work independently as well as in a Scrum team, with strong communication skills—especially with external partners Other Information: The role is based in Eindhoven, Netherlands, with global collaboration across engineering teams. We are looking for enthusiastic, curious engineers who thrive in proof-of-concept and exploratory environments with evolving or unclear requirements, and who communicate clearly with both internal and external stakeholders. If you are interested and want to apply, please submit your application via the apply button below and contact me.  

Company: A global leader in pharmaceutical and biotechnology innovation focused on developing and manufacturing advanced vaccines and therapies. The organization operates in a highly regulated environment with a strong emphasis on quality, compliance, and continuous improvement. Job Description: An experienced Senior Quality Engineer is needed to support compliance within an engineering, validation, and maintenance environment. The role focuses on ensuring GMP adherence, driving quality and validation excellence, and promoting continuous improvement initiatives across technical operations. You will act as a key quality representative and subject matter expert within the organization. Responsibilities: - Ensure engineering, maintenance, qualification, and validation activities comply with GMP and internal standards - Act as the Quality Representative for the department - Lead investigations, deviations, CAPAs, and quality events - Conduct internal audits and ensure follow-up on compliance actions - Maintain systems to monitor quality performance and critical processes - Serve as SME for validation and qualification strategies - Support GMP compliance across equipment, utilities, and facilities - Drive continuous improvement initiatives using Lean Six Sigma methodologies - Develop and track KPIs, dashboards, and performance metrics - Collaborate with internal stakeholders to improve processes and communication Requirements: - Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Process Engineering, Installation Technology, or related field - 4–8 years of experience in quality engineering within a regulated environment - Strong GMP knowledge and understanding of pharmaceutical regulations - Proven experience with validation and qualification processes - Experience with risk assessments, deviations, CAPA management, and quality systems - Familiarity with FDA, GMP, ICH, ASTM, ISPE, and Annex 11 requirements - Lean Six Sigma knowledge required, Green Belt preferred - Experience in biotech, pharmaceutical, or manufacturing environments - Strong analytical, problem solving, and stakeholder management skills - Ability to work independently and collaboratively Other Information: - Focus on GMP regulated environment and continuous improvement culture If you are interested and want to apply, please submit your application via the apply button below and contact me.

Company We are a healthcare-focused manufacturing organisation producing high-quality medicines in a highly regulated, GMP-controlled environment. Our success depends on skilled people who combine strong technical know-how with a clear quality mindset and a continuous improvement attitude. Job Description We are looking for a Manufacturing Process Technician (GMP) for Automated Production Lines to join our production team on a 3-shift schedule. In this role, candidates will operate and support (semi) automated manufacturing lines according to regulated processes, deliver planned performance, and help ensure product quality and full compliance. You will use process and equipment knowledge to monitor, troubleshoot, improve, and maintain stable, high-standard production outcomes. Responsibilities - Run a production line in line with regulated operating procedures and GMP expectations - Monitor process parameters and ensure production continuity using accurate reporting and documentation - Collect, document, and analyse process data at operator level - Execute change-overs and maintain correct process execution and setup accuracy - Perform administrative tasks in relevant ERP systems (e.g., SAP/MES) - Troubleshoot process issues and support problem-solving activities (e.g., RCA, 5 Whys, Kaizen) - Identify opportunities to eliminate waste and improve processes using Lean/continuous improvement methods - Escalate A-typical events appropriately and support escalation and resolution activities - Maintain effective communication with line leads, supervisors, and fellow operators - Complete thorough shift handovers, ensuring essential information is transferred - Participate in improvement and troubleshooting processes and support training compliance - Support related logistic processes as required to keep production running smoothly Requirements - Experience in a manufacturing environment as a process/technical operator in GMP/GDP or ISO-certified settings - Experience with Lean manufacturing and continuous improvement, including troubleshooting (e.g., 5 Whys, RCA, Kaizen, Poka Yoke, TPM, SMED, Fishbone) - Hold a Lean/Six Sigma Yellow or Green Belt (or equivalent) - Experience working with process/data systems (ERP/MES) such as SAP/MES - Strong working knowledge of Standard Operating Processes (SOPs) - Education: MBO (technical/process) and/or VAPRO A and VAPRO B; plus advanced Lean and/or Six Sigma training - Proficient in Office tools (Word/Excel/PowerPoint) - Structured, analytical, and quality-focused with ownership and accountability; able to work independently on improvements Other Information If you are interested and want to apply, please submit your application via the apply button below and contact me.  

Company We are a global healthcare organisation focused on innovation in manufacturing science and technology. In this role, you’ll support cross-functional teams to develop and deliver technology and science projects that strengthen product performance, reliability, compliance, and efficiency across the end-to-end product life cycle. Role Description Support MSAT and Emerging Technologies projects focused on pharmaceutical manufacturing, new product introductions, process improvements, technology transfer, and advanced manufacturing initiatives. Work with cross-functional teams to improve product quality, manufacturing efficiency, compliance, and cost performance. Key Responsibilities - Support new product introductions (NPI) and technology transfer activities. - Provide technical support for formulations, manufacturing processes, and analytical methods. - Assist with process development, process characterization, and manufacturing improvements. - Support quality, compliance, and cost reduction (COGS) initiatives. - Conduct feasibility studies, troubleshooting, and data analysis. - Collaborate with MSAT, Manufacturing, R&D, and external manufacturing sites. Requirements - Education - BS in Chemistry, Pharmaceutics, Chemical Engineering, Pharmaceutical Sciences, Materials Science, or related field. - Experience: 1–2 years of experience in pharmaceutical, biotech, MSAT, process development, analytical development, or formulation development. - Technical Skills Material characterization (spectroscopy, microscopy, thermal analysis). Analytical chemistry and analytical methods. GMP/cGMP environment. Basic understanding of QbD, PAT, validation, and pharmaceutical manufacturing processes. Statistical analysis and Minitab exposure preferred. - Tools - Minitab , SharePoint/Document Management Systems and MVA Software Other Information If you are interested and want to apply, please submit your application via the apply button below and contact me.  

Company: We are a supply-chain focused organization working to ensure products are available when customers need them. We support planning and operational execution through strong data, clear processes, and close collaboration with business stakeholders. Job Description: We are looking for a Demand and Service Planning Specialist to manage key availability and service performance drivers. The role focuses on short-term demand/supply reconciliation, effective use of allocation and availability rules, and proactive actions to protect customer service levels—while also addressing risks such as residuals, blocked stock, provisions, and obsoletes. Responsibilities: • Own accountability for residuals, blocked stock, provisions, and obsoletes to support effective service delivery. • Manage and continuously improve periodic AATP Business Rule review and adaptation to ensure accurate allocation decisions. • Deliver service in line with the operations strategy, including clear communication of service risks to the business. • Align escalation, allocation, and priority decisions for each customer in partnership with Sales and the Customer Service team. • Drive service performance against agreed service targets, ensuring corrective actions when needed. • Support short-term Demand/Supply reconciliation (

About the Company A global FMCG organization with a strong international presence and a highly integrated supply chain network. The company operates in a fast-paced environment focused on delivering excellent customer service, inventory performance, and operational efficiency across multiple markets. Role Description We are looking for a Response Planner to support the Benelux market during a temporary replacement assignment. In this role, you will be responsible for managing excess stock, monitoring service performance, mitigating supply risks, and coordinating with a wide range of stakeholders across the supply chain. This position requires a proactive and analytical professional who can quickly become operational and effectively manage changing priorities in a dynamic FMCG environment. Key Responsibilities Manage excess stock, blocked stock, residuals, and obsolescence activities. Identify supply chain risks and perform root cause analyses to drive corrective actions. Monitor inventory, service, and operational KPIs and communicate risks proactively. Coordinate with factories, planners, customer service teams, and business stakeholders. Support demand and supply reconciliation activities and mitigation planning. Own and maintain AATP business rules to optimize stock allocation and service levels. Drive local sell-off activities and service recovery plans for major supply issues. Act as the primary contact for supply planning operational processes and improvements. Requirements Bachelor's or Master's degree in Supply Chain, Logistics, Business, or a related field. 1–5 years of experience in Supply Chain Planning, Response Planning, Inventory Management, or a similar role. Mandatory experience within the FMCG industry. Strong SAP knowledge is essential. Experience with inventory management, excess stock reduction, and service performance management. Strong analytical skills with the ability to translate data into actions. Excellent stakeholder management and communication skills. Fluent in English; Dutch is highly preferred.

Company Our client is a healthcare and life sciences organisation focused on patient safety, quality, and regulatory compliance. They work in a structured, international environment where accurate safety data and strong documentation are critical to protecting patients and meeting global regulatory expectations. Job Description We are looking for a Drug Safety Case Specialist to support the day-to-day pharmacovigilance activities related to adverse event intake, assessment, and reporting. The Drug Safety Case Specialist ensures safety information is processed accurately and on time, following internal procedures and applicable regulations, while working closely with cross-functional stakeholders to keep safety documentation complete and audit-ready. Responsibilities - Collect, review, and evaluate adverse event and safety information from internal and external sources - Triage incoming safety information and perform follow-up to obtain missing or unclear details - Process safety cases in line with internal procedures and regulatory requirements - Support timely and accurate safety reporting and documentation, as required - Perform data quality checks and ensure records are complete, consistent, and compliant - Maintain high-quality pharmacovigilance documentation and support audit/inspection readiness - Contribute to safety trend monitoring and support signal detection activities when needed - Collaborate with internal teams and external partners to ensure smooth and consistent safety processes Requirements - Experience in pharmacovigilance / drug safety, with hands-on exposure to case processing and documentation - Good understanding of pharmacovigilance reporting expectations and compliance-driven ways of working - Familiarity with safety databases and controlled documentation practices - Strong attention to detail and ability to manage priorities in a regulated environment - Clear communication skills and confidence working cross-functionally - Dutch is Mandatory Other Information If you are interested and want to apply, please submit your application via the apply button below and contact me.  

The Company A global leader in healthcare innovation, dedicated to developing advanced therapies that improve patient outcomes worldwide. The company fosters a collaborative, science-driven environment focused on innovation, technology, and operational excellence. Role Description We are seeking an MSAT Process Development Specialist to join the Emerging Technologies team. In this role, you will support process development, technology deployment, and new product introduction projects while driving manufacturing efficiency, product quality, and continuous improvement across pharmaceutical operations. Responsibilities - Support process development, optimization, troubleshooting, and technology transfer activities. - Collaborate with R&D, Manufacturing, Quality, and cross-functional teams on innovation and improvement projects. - Assist with new product introductions, lifecycle management, and operational excellence initiatives. - Conduct data analysis, feasibility studies, and process improvement activities. - Ensure compliance with GMP requirements, validation standards, and regulatory guidelines. Requirements - Bachelor's degree in chemistry, Pharmaceutics, Materials Science, Chemical Engineering, or a related scientific field. - 0–2 years of experience in pharmaceutical, biotech, chemical, or related industries. - Knowledge of process development, analytical techniques, and material characterization. - Understanding of cGMP, QbD, PAT, and validation principles. - Familiarity with statistical tools such as Minitab is preferred. - Strong analytical, communication, and problem-solving skills. - Fluent in English and comfortable working in a global environment. Other Information If you are interested and want to apply, please submit your application via the apply button below and contact me.