The Company
The client is one of the Netherlands’ biggest dairy products manufacturers who is also active globally.
Role Description
As a Logistics Account Manager, you act as the primary supply chain representative for customers in the Netherlands. You bridge customer requirements with the organization's end-to-end supply chain capabilities, ensuring reliable service, operational efficiency, and long-term value creation. By building strong customer relationships and collaborating with internal stakeholders, you drive continuous improvement initiatives that enhance service levels, optimize logistics performance, support sustainability goals, and align with broader commercial and supply chain strategies.
Responsibilities
- Serving as the key supply chain contact for assigned customers, building trusted relationships and ensuring alignment on priorities, objectives, and performance expectations.
- Translating customer needs and business goals into actionable supply chain plans and improvement initiatives.
- Monitoring, analyzing, and reporting customer logistics performance, using data-driven insights to identify opportunities and support informed decision-making.
- Leading customer discussions regarding service performance, supply chain developments, cost efficiency, sustainability initiatives, and operational improvements.
- Initiating and managing cross-functional improvement projects in partnership with Sales, Customer Care, Supply Chain, and other business functions.
- Developing and maintaining logistics framework agreements, ensuring clear expectations and effective collaboration with customers.
- Overseeing alignment and execution of operational processes, including order management, returns handling, complaint resolution, and service communication.
- Supporting the implementation of logistics and supply chain changes, ensuring smooth coordination between customers, internal teams, and external stakeholders.
- Contributing to strategic optimization projects focused on efficiency, service excellence, market developments, and sustainable supply chain performance.
- Master's degree or equivalent university qualification in Business Administration, Supply Chain Management, or a related discipline.
- Minimum 5 years of supply chain experience within FMCG, Retail, or a comparable fast-paced environment.
- Strong understanding of end-to-end supply chain and logistics processes.
- Proven ability to manage customer relationships and influence stakeholders across multiple functions and organizational levels.
- Advanced analytical skills with experience using Power BI and performance data to drive improvements.
- Strong communication and presentation skills, with fluency in both Dutch and English.
- Customer-oriented mindset combined with a strong focus on results and continuous improvement.
- Demonstrated ability to work collaboratively, navigate complex organizations, and lead change initiatives effectively.
- Highly organized, persistent, and proactive, with the ability to balance strategic thinking and operational execution.
Other Information
Apply to our vacancy for more information. Looking forward to getting in touch!
58613
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Marianna Tomkova
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