Customer Operations Specialist, Amersfoort, Utrecht

The Company The client is one of the Netherlands’ biggest dairy products manufacturers who is also active globally.    Role Description As a Logistics Account Manager, you act as the primary supply chain representative for customers in the Netherlands. You bridge customer requirements with the organization's end-to-end supply chain capabilities, ensuring reliable service, operational efficiency, and long-term value creation. By building strong customer relationships and collaborating with internal stakeholders, you drive continuous improvement initiatives that enhance service levels, optimize logistics performance, support sustainability goals, and align with broader commercial and supply chain strategies. Responsibilities Serving as the key supply chain contact for assigned customers, building trusted relationships and ensuring alignment on priorities, objectives, and performance expectations. Translating customer needs and business goals into actionable supply chain plans and improvement initiatives. Monitoring, analyzing, and reporting customer logistics performance, using data-driven insights to identify opportunities and support informed decision-making. Leading customer discussions regarding service performance, supply chain developments, cost efficiency, sustainability initiatives, and operational improvements. Initiating and managing cross-functional improvement projects in partnership with Sales, Customer Care, Supply Chain, and other business functions. Developing and maintaining logistics framework agreements, ensuring clear expectations and effective collaboration with customers. Overseeing alignment and execution of operational processes, including order management, returns handling, complaint resolution, and service communication. Supporting the implementation of logistics and supply chain changes, ensuring smooth coordination between customers, internal teams, and external stakeholders. Contributing to strategic optimization projects focused on efficiency, service excellence, market developments, and sustainable supply chain performance. Requirements Master's degree or equivalent university qualification in Business Administration, Supply Chain Management, or a related discipline. Minimum 5 years of supply chain experience within FMCG, Retail, or a comparable fast-paced environment. Strong understanding of end-to-end supply chain and logistics processes. Proven ability to manage customer relationships and influence stakeholders across multiple functions and organizational levels. Advanced analytical skills with experience using Power BI and performance data to drive improvements. Strong communication and presentation skills, with fluency in both Dutch and English. Customer-oriented mindset combined with a strong focus on results and continuous improvement. Demonstrated ability to work collaboratively, navigate complex organizations, and lead change initiatives effectively. Highly organized, persistent, and proactive, with the ability to balance strategic thinking and operational execution. Other Information Apply to our vacancy for more information. Looking forward to getting in touch! 

The Company A leading global Animal Health organization dedicated to improving the health and well-being of animals through innovative pharmaceuticals, vaccines, and health management solutions. The company offers an international working environment with excellent opportunities for professional growth, collaboration, and continuous learning. Role Overview We are seeking a Quality Control (QC) Transfer Specialist to perform biological testing and support the transfer of analytical methods within the Quality Control laboratory. You will ensure compliance with GMP and quality standards while supporting successful product transfers and continuous improvement. Key Responsibilities Perform, review, and report biological laboratory testing. Execute biological techniques including ELISA, PCR, cell culture, microbiological testing, and immunofluorescence. Support analytical method transfers from R&D and other manufacturing sites. Review and release laboratory test results while maintaining GMP documentation. Record laboratory data in quality systems and investigate deviations. Participate in Lean/Six Sigma improvement initiatives. Ensure compliance with GMP, GGO, EHS, and quality procedures. Requirements MBO Level 4 or Bachelor's degree in Microbiology, Biology, Biotechnology, or a related Life Sciences field. Experience in a GMP-regulated Quality Control or pharmaceutical laboratory. Hands-on experience with biological testing techniques such as ELISA, PCR, cell culture, or microbiological testing. Knowledge of GMP and Good Documentation Practices. Experience with SAP or electronic laboratory systems is preferred. Strong communication, organizational, and problem-solving skills. Fluent in Dutch and English. Other Information Interested in this opportunity? Click Apply to learn more and become part of our team. We look forward to reviewing your application and discussing how your experience can contribute to our success.

Company Overview: A leading international company in the food industry dedicated to delivering high-quality products and exceptional service. Their focus is on fostering a collaborative and innovative work environment that supports both personal and professional growth. Job Description: We are seeking a proactive and detail-oriented Customer Support Coordinator to join our client's sales team. In this role, you will provide essential administrative support to ensure smooth order processing and maintain strong communication with customers and internal departments. Responsibilities: - Accurately process customer orders and manage order entry. - Keep customer and product information up-to-date in the company’s ERP system. - Prepare sales reports, quotations, and other commercial documents. - Assist the sales team with daily administrative tasks. - Coordinate with departments such as Customer Service, Supply Chain, and Logistics to ensure efficient order processing. - Monitor order statuses and follow up on customer inquiries or requests. - Support ongoing sales administration and contribute to process improvements. Requirements: - Experience in sales support, customer service, or administrative roles. - Strong organizational skills, with attention to detail. - Ability to manage multiple priorities effectively. - Excellent communication skills. - Proficiency in Microsoft Office; experience with SAP is a plus. - Good command of English; knowledge of Dutch or other European languages is advantageous. Other Information: If you are interested and want to apply, please submit your application via the apply button below and contact me.  

Company: A leading organization in the consumer goods industry dedicated to delivering high-quality products and innovative supply chain solutions. They focus on fostering strong partnerships, streamlining logistics, and driving continuous improvement across their operations. Job Description: We are seeking an experienced Supply Chain and Logistics Coordinator to serve as the primary contact for customer supply chain needs within the organization. This role involves managing end-to-end logistics processes, ensuring operational efficiency, and supporting continuous improvements to meet market demands and sustainability goals. Responsibilities: - Act as the main Supply Chain contact for customers, building and maintaining strong relationships. - Translate customer needs into actionable supply chain plans, aligning with internal teams across sales, customer care, and logistics. - Monitor, evaluate, and report on logistics performance at the customer level, using insights to support fact-based decision-making. - Lead and collaborate on improvement initiatives, focusing on operational efficiency, service quality, and sustainability. - Develop and negotiate logistics framework agreements, ensuring effective order management, returns, complaints, and communication. - Support broader supply chain projects, contributing to organizational optimization and adapting to market and customer demands. - Manage supply chain changes and implementations, supporting strategic goals and market development activities. Requirements: - Degree in Business Administration, Supply Chain, or a related field. - Minimum of 5 years of relevant experience in supply chain management within FMCG or retail sectors. - Proven experience working with external stakeholders and a strong ability to quickly establish rapport. - Solid understanding of logistics processes including warehousing, forecasting, and order management. - Proficiency in Power BI and data-driven decision-making. - Fluency in Dutch and English, with excellent communication and relationship management skills. - Ability to work efficiently in a fast-paced, changing environment; results-oriented and persistent. Other Information: This is a temporary role from 1 September to 30 June, filling in for a colleague on a short-term project. It is not suitable for freelancers. The successful candidate must be able to quickly learn internal and external stakeholder needs and possess experience working with external partners. The role involves both supply chain coordination and some elements of sales support, with a focus on forecasting, warehousing, and operational support. If you are interested and want to apply, please submit your application via the apply button below and contact me.  

Company Our client is dairy cooperative with international presence, formed by dairy farmers in the Netherlands, Belgium and Germany. The company has a large product range including milk, yoghurts, baby and infant nutrition, cheese, butter and several locations in the Netherlands, serving global markets.   Job Description We are seeking a Junior Customer Operations Specialist to join the Customer Operations team in Amersfoort. In this role, you will be responsible for supporting the delivery of reliable and high-quality customer service within the Belgium market. You will actively participate in executing order-to-cash processes, ensuring seamless order entry, validation, and delivery monitoring through digital platforms. This position offers a fantastic opportunity for individuals starting their careers in supply chain and customer service, gaining hands-on experience with various digital systems and process optimization.   Responsibilities Support the daily order-to-cash activities, ensuring accurate order processing and validation via digital channels such as EDI, web portals, and robotic automation. Monitor system outputs and delivery statuses; identify and resolve discrepancies to maintain customer satisfaction. Collaborate with internal teams, logistics partners, and customers to provide proactive updates and manage expectations regarding orders and deliveries. Assist in identifying process inefficiencies and support continuous improvement initiatives, including IT-driven automation and system enhancements. Contribute to system testing, documentation, and routine cross-team activities to strengthen understanding of supply chain workflows and digital platforms. Work closely with colleagues across Customer Operations, Supply Chain, IT, and logistics to ensure smooth operations.   Requirements Recent university graduate or trainee-level candidate with relevant education (e.g., in logistics, supply chain, or customer service fields). Excellent communication skills in Dutch and English, both spoken and written. Strong interest and basic understanding of supply chain processes, especially in FMCG. Ability to support order processing, transport coordination, invoicing, and handling customer complaints or returns. Familiarity with ERP systems, customer platforms, or automation tools (experience with Salesforce or SAP S4HANA is a plus). Other Information Apply to our vacancy for more information. Looking forward to getting in touch!

The Company A Global leading international dairy company with a cooperative heritage spanning over 150 years. The company processes milk into a diverse range of dairy products and ingredients, offering consumers high-quality options such as milk, yogurt, condensed milk, dairy-based beverages, cheese, butter, quark, and cream. Role Description We are seeking a Customer Operations Coordinator to join our team in supporting efficient and accurate order processing and customer service. This role is vital in maintaining smooth supply chain activities, ensuring customer satisfaction through effective communication, issue resolution, and operational support within a highly automated environment. Responsibilities -Assisting with daily order entry, validation, and monitoring across various digital platforms, including EDI, web portals, and robotic systems. -Collaborating with internal teams to address and resolve discrepancies affecting delivery or customer experience. -Communicating proactively with customers and logistics partners to provide updates and manage expectations. -Supporting continuous improvement initiatives by identifying process gaps and contributing to system optimization and automation projects. -Participating in system testing, documentation, and cross-team routines to strengthen understanding of end-to-end supply chain processes. -Contributing to team efforts to ensure high quality service delivery in the Europe region, primarily focusing on Belgium. Requirements Bachelor’s degree with 3+ years of experience, or a Master's degree in Customer Operations, Supply Chain Management, or Logistics. Experience in a customer service environment, preferably within FMCG. Fluency in Dutch and proficiency in English (both written and spoken). Good understanding of FMCG supply chain processes. Experience with ERP systems, such as SAP S4HANA, and digital tools supporting the Order to Cash process. Familiarity with Salesforce or similar CRM platforms is a strong plus. Other Information If you are interested and want to apply, please submit your application via the apply button below and contact me.

Company  A leading organization in the food and beverage sector dedicated to delivering high-quality products and ensuring customer satisfaction through efficient supply chain operations. The company fosters a collaborative, innovative, and inclusive working environment, valuing talent from diverse backgrounds. Role Description We are seeking a Customer Support Coordinator to join the Customer Operations team on a part-time basis. In this role, you will support the seamless execution of order processing and customer service activities within a highly automated supply chain environment, helping to maintain high service standards and improve operational efficiency. Responsibilities - Assist in managing the order-to-cash process, ensuring accurate order entry and validation across digital channels such as EDI, web portals, and robotic systems. - Monitor delivery schedules and system outputs, identify discrepancies, and collaborate with internal teams to resolve issues quickly. - Communicate proactively with customers and logistics partners, providing updates and managing expectations. - Support continuous process improvement initiatives, especially IT-related, by identifying gaps and contributing to automation and system optimization efforts. - Participate in system testing, documentation, and routine cross-team activities to deepen understanding of supply chain processes and digital systems. Requirements - Bachelor’s degree with at least 3 years of relevant experience or a Master’s degree in Customer Operations, Supply Chain Management, or Logistics. - Experience in customer service, preferably within FMCG. - Fluency in Dutch and good proficiency in English (both written and spoken). - Knowledge of FMCG supply chain processes and customer service activities such as order processing, transport, invoicing, and complaints. - Familiarity with ERP systems, customer platforms, and digital tools supporting order and cash processes (experience with Salesforce and SAP S4HANA is a plus). - Able to work effectively as part of a team and handle multiple tasks efficiently. Other Information If you are interested and want to apply, please submit your application via the apply button below and contact me.  

Company - General Description: A leading organization committed to delivering high-quality products and excellent customer service within a complex, automated supply chain environment. The company values growth, development, and making a positive impact on the world through better nutrition. Job Description: They are looking for a Customer Service Support Specialist to assist their Customer Operations team. The role involves ensuring accurate order processing, managing customer communications, and supporting continuous improvement initiatives within a dynamic supply chain setting. This is a part-time role designed to support the daily operational activities and enhance customer satisfaction. Responsibilities: •    Support the order-to-cash process by ensuring correct, timely order entry across digital platforms like EDI and web portals. •    Monitor delivery statuses and system outputs, identifying and resolving discrepancies. •    Communicate proactively with customers and logistics partners to provide updates and manage expectations. •    Collaborate with internal teams to resolve issues affecting customer satisfaction. •    Support ongoing process improvements, automation, and system testing efforts. •    Maintain documentation and assist in optimized workflows, gaining a solid understanding of supply chain processes and digital systems. •    Work closely with colleagues across Customer Operations, Supply Chain, IT, and Logistics to ensure seamless service delivery. Requirements: •    A bachelor’s degree with at least 3 years of relevant experience, or a master’s degree in Customer Operations, Supply Chain Management, or Logistics. •    Experience in customer service, ideally within FMCG. •    Fluency in Dutch and good proficiency in English (written and spoken). •    Knowledge of FMCG supply chain processes. •    Familiarity with ERP systems, customer platforms, and digital order management tools. •    Experience with Salesforce and SAP S/4HANA is highly advantageous. •    Able to work 20 hours per week. Other Information: If you are interested and want to apply, please submit your application via the apply button below and contact me.

The Company A global organization within the pharmaceutical and life sciences sector focused on maintaining high quality standards in manufacturing and packaging operations. The company operates in a highly regulated environment where compliance, patient safety, and continuous improvement are key priorities. Role Description We are seeking a Quality Assurance Specialist to provide quality oversight and GMP support within a production environment. This role serves as a key quality partner to manufacturing teams, ensuring compliance with procedures, reviewing batch documentation, supporting investigations, and driving continuous improvement initiatives. The position requires close collaboration with production, engineering, warehouse, and quality teams while working in a rotating shift structure. Responsibilities - Provide QA guidance and support to production operations - Review and approve batch production records before manufacturing activities begin - Perform batch record reviews for assembled, packaged, and labeled products - Conduct finished product quality checks during production runs - Act as first point of contact for quality related production questions - Perform GMP compliance checks within the manufacturing area - Review, approve, and manage deviation records - Initiate and own quality deviations when required - Support investigations and root cause analysis activities - Author and review SOPs and work instructions - Deliver GMP training and support employee development initiatives - Participate in quality improvement projects and operational excellence programs - Prepare weekly and monthly quality metrics - Maintain departmental performance boards and reporting tools - Build strong relationships across Production, Engineering, Maintenance, Warehouse, and Quality teams Requirements - MSc or BSc degree in Pharmaceutical Sciences, Life Sciences, or a related discipline - Minimum 3 years of Quality Assurance or pharmaceutical manufacturing experience - Experience with batch record review and investigations - Strong understanding of GMP regulations - Knowledge of GDP and GCP principles - Experience working within pharmaceutical or medical device environments - Familiarity with manufacturing and quality processes - Strong communication and stakeholder management skills - Experience identifying and resolving data integrity issues - Fluent English communication skills - Ability to train and guide colleagues - Strong documentation and reporting capabilities Other Information The role will initially operate on a 3-shift schedule, but candidates must be flexible and willing to transition to a 5-shift schedule at a later stage

Company A leading global biotechnology organization dedicated to discovering, developing, and delivering innovative medicines for patients with serious illnesses. Driven by science and powered by advanced technology, the organization focuses on areas such as oncology, cardiovascular disease, inflammation, and rare diseases. Its mission is centered on improving lives by turning cutting-edge science into meaningful therapies that address unmet medical needs.   Job Description We are seeking a Mechanical System Owner Engineer to join our client’s team for an initial 6-month assignment (extension subject to performance and project needs). This is a fully onsite role focused on utility systems, maintenance support, and system lifecycle management within a regulated environment.   Responsibilities Act as System Owner for utility systems including Chiller (mandatory), HVAC, and Compressed Air (nice to have) Support maintenance activities and troubleshoot technical issues Lead maintenance improvements and Root Cause Analysis (RCA) Manage system lifecycle activities and recurring issues Collaborate with engineering teams and key stakeholders on projects and upgrades Requirements Bachelor’s or Master’s degree in Engineering (Mechanical preferred) Experience in GMP-regulated environments (pharma, biotech, or food industry preferred) Mandatory experience with Chiller systems Knowledge of HVAC and utility/building management systems Strong analytical, documentation, and stakeholder management skills Fluent in English and Dutch Availability for 24/7 on-call duty rotation (1–2 times per month) Other information Apply to our vacancy for more information. Looking forward to getting in touch!