The Company
A global biopharmaceutical organization focused on developing and delivering innovative medicines to patients worldwide. The organization operates within highly regulated GMP and GDP environments with a strong focus on quality, compliance, and reliable international supply chains.
About the Role
This role supports reverse logistics, shipment tracking, distribution complaints, and returns across the EMEA region. You will coordinate product returns, investigate logistics issues, work with internal and external stakeholders, and ensure activities comply with GDP, GMP, and SOX requirements.
Responsibilities
- Coordinate returns of finished pharmaceutical products to manufacturing sites, warehouses, external manufacturers, and logistics service providers
- Support product recalls and reverse logistics activities
- Log, investigate, and follow up on low risk distribution complaints
- Ensure complaints and returns are completed accurately within defined timelines
- Support daily shipment tracking and tracing activities
- Coordinate with logistics partners and internal stakeholders across EMEA
- Monitor KPIs and ensure operational targets are achieved
- Support continuous improvement initiatives
- Represent the team during stakeholder meetings
- Support internal and external audits
- Ensure activities comply with established quality procedures and regulatory requirements
Requirements
- Bachelor or Master degree
- Minimum 2 years of Supply Chain experience within a GMP and GDP regulated industry
- Experience handling logistics issues, returns, complaints, or distribution operations
- ERP system experience and strong computer skills
- Understanding of GMP and GDP requirements
- Strong problem solving and analytical skills
- Excellent attention to detail and quality focused mindset
- Ability to manage multiple priorities in a fast paced international environment
- Strong stakeholder management and communication skills
- Professional written and spoken English
- Experience within biotechnology or pharmaceuticals is strongly preferred
- Knowledge of order to invoicing and international trade is advantageous
- Understanding of SOX regulations is preferred
- Lean Six Sigma certification is considered an advantage
Other Information
If you are interested and want to apply, please submit your application via the apply button below and contact me.
59499
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Mohammed Sarfaraz
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