Company
Our client is a large international organization with a strong global footprint and a collaborative, people-focused culture. They are investing in digital transformation to improve how employees are supported worldwide, working in cross-border teams and modernizing HR services through scalable platforms and shared-service delivery.
Job Description
For a global digital HR programme, we are looking for a Global HR Service Delivery Specialist. This role focuses on the functional management and continuous improvement of ServiceNow HR Service Delivery, supporting the rollout of new HR services across multiple countries. The specialist will work closely with HR stakeholders and IT teams to translate business needs into practical system solutions, coordinate testing activities, and ensure smooth go-lives.
Responsibilities
- Own the day-to-day functional management of ServiceNow HR Service Delivery (HRSD), ensuring stable performance and a good user experience.
- Analyse HR service delivery processes and identify opportunities to simplify, standardise, and improve them.
- Translate business requirements into clear functional solutions, user stories, and system enhancements.
- Coordinate and support user experience testing (UAT), including preparing test scenarios, guiding stakeholders, and tracking outcomes.
- Support cutover planning and rollout activities when introducing new HR services in additional countries.
- Collaborate with IT and HR process owners to ensure application continuity and compliance with internal policies and relevant standards.
- Manage stakeholder expectations, communicate progress clearly, and contribute to a continuous-improvement mindset within the team.
- Work effectively with international colleagues across different time zones when required for key testing or rollout milestones.
Requirements
- Proven, hands-on experience with ServiceNow HRSD (essential).
- Experience coordinating and executing testing activities (UAT and/or user experience testing) and supporting cutover/go-live moments.
- Strong analytical skills with the ability to improve processes and turn needs into workable system solutions.
- Solid stakeholder management and influencing skills in a global environment.
- Fluent in English (written and spoken).
- Experience with HR system integrations (e.g., SuccessFactors) is a plus.
- Experience with document generation tooling is a plus.
Other Information
"If you are interested and want to apply, please submit your application via the apply button below and contact me."
59480
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Akhil Kumar
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