Customer Service Specialist, Veghel, Noord-Brabant

Location: Veghel, Noord-Brabant  |  Sector: Food  |  Start Date: 10/26/2026  |  Job ref: 59339

The Company 
The client is a global food company famous for confectionery but also pet food. 

Role Description

As a Customer Service Specialist, you will act as the main logistics contact for a dedicated portfolio of customers within the Dutch market. You will manage customer-related supply chain activities, ensuring the order-to-invoice process runs accurately and efficiently. You will work closely with customers, external logistics providers, and internal stakeholders, including Sales and Inbound Logistics. In addition to day-to-day coordination, you will identify opportunities to improve logistics performance and lead initiatives aimed at optimizing customer service and supply chain processes.

Responsibilities
  • Serve as the primary logistics contact for assigned customers and build strong, professional customer relationships.
  • Manage the complete order-to-invoice process, with a strong focus on accuracy and getting transactions right the first time.
  • Coordinate logistics performance meetings with customers and address operational or service-related topics.
  • Manage, coordinate, and resolve customer complaints in collaboration with relevant internal and external stakeholders.
  • Work closely with Sales, Inbound Logistics, logistics service providers, and other supply chain functions.
  • Monitor logistics and service performance and proactively identify areas for improvement.
  • Initiate and contribute to continuous improvement projects designed to optimize supply chain processes and enhance customer service.
  • Take ownership of issues and drive actions through to successful resolution.
Requirements
  • Completed HBO or university-level degree (WO/Master’s).
  • Previous experience within a supply chain or logistics environment is preferred.
  • Demonstrated experience in managing and improving relationships with both internal and external customers.
  • Experience identifying, developing, and implementing process improvements within a supply chain environment, preferably in collaboration with customers.
  • Strong service-oriented mindset with excellent communication and stakeholder-management skills.
  • Proactive and action-oriented approach, with a strong focus on achieving results.
  • Good analytical and problem-solving skills.
  • Strong ability to work with automated systems and data tools; experience with SAP and Power BI is highly desirable.
  • Comfortable working with multiple priorities in a fast-paced, multicultural environment.
  • Able to take initiative, work independently, and openly contribute ideas for improvement.
  • Fluent communication skills in Dutch and/or English.

Other information  
Apply to our vacancy for more information. Looking forward to getting in touch!   

59339

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Marianna Tomkova

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