Customer Operations Specialist, Rotterdam, Zuid-Holland

The company A leading international biopharmaceutical organisation focused on developing innovative therapies and advanced treatments for serious diseases. The organisation operates in a highly regulated environment where quality, scientific excellence, and patient safety are at the centre of its operations. Role Description As a QC Microbiology Analyst, you will join a professional Quality Control Microbiology team supporting laboratory testing and environmental monitoring within a highly regulated GMP environment. Responsibilities - Perform environmental monitoring of cleanrooms in accordance with approved procedures. - Perform microbiological assays, including sterility testing and plate reading. - Perform air and surface monitoring activities. - Accurately enter, review, and trend microbiological assay results and laboratory data. - Maintain accurate laboratory documentation in accordance with GMP requirements. - Perform routine maintenance of laboratory equipment and laboratory areas. - Follow applicable SOPs, GMP requirements, safety procedures, and quality standards. - Support departmental projects and continuous improvement initiatives. - Work collaboratively with Analysts, Senior Analysts, Lead Analysts, and other QC teams. - Support additional laboratory and departmental activities as required. Requirement - MLO level 3 or Bachelor's degree in Microbiology or a related scientific discipline. - 0–4 years of experience in microbiology laboratory activities and/or environmental monitoring. - Practical experience with microbiological techniques such as air monitoring and surface monitoring. - Experience with aseptic techniques and cleanroom operations. - Knowledge of GMP, regulatory requirements, and Quality Control processes. - Comfortable working in cleanroom environments and following gowning procedures. - Physically able to work in cleanroom and supporting areas, including lifting approximately 12 kg. - Good working knowledge of MS Word, Excel, PowerPoint, and other relevant applications. - Strong interpersonal, verbal, and written communication skills in English. - Able to work effectively in a collaborative and fast-paced environment. - Flexible and able to adapt priorities according to changing operational requirements. Other information If you are interested and want to apply, please submit your application via the apply button below and contact me.

Company Our client is a leading organisation in the pharmaceutical manufacturing sector. They operate in a highly regulated environment and are committed to delivering safe, high-quality products through strong quality standards, continuous improvement, and a culture where compliance and collaboration are key. Job Description We are looking for a Quality & Compliance Specialist to support day-to-day production by ensuring activities are performed in line with GMP requirements and internal quality standards. The role focuses on deviation support, investigations, CAPA follow-up, and strengthening documentation practices across manufacturing and packaging operations. Responsibilities - Support manufacturing and packaging teams with deviations and quality-related questions. - Assess deviations and advise whether production activities should be paused or stopped when needed. - Monitor production processes and identify deviations from established procedures. - Investigate and document deviations and complaints, ensuring clear, compliant records. - Perform and document root cause investigations and drive CAPA actions to closure. - Propose and support improvements to production methods, processes, and product quality. - Contribute to continuous improvement initiatives, including actions from internal/external audits. - Review and support updates to SOPs, batch manufacturing records, and related documentation. - Ensure quality standards and GMP instructions are implemented and maintained in the production environment. - Support compliance investigations and audit responses where required. - Provide knowledge transfer and deliver training to relevant stakeholders. - Participate in operational and quality meetings with key internal stakeholders. Requirements - Academic working and thinking level (Master’s level or equivalent), preferably in Pharmacy, Chemical Engineering, or a related field. - Experience within the pharmaceutical industry, ideally in or closely supporting a production environment. - Strong knowledge of quality assurance systems and GMP documentation practices. - Experience with deviation management, investigations, root cause analysis, and CAPA. - Strong communication skills with an advisory, stakeholder-focused approach. - Good written and spoken English. - Able to work effectively in a dynamic environment with shifting priorities. - Temporary Full-Time Contract (3 Months Duration) Other Information This position is based on-site in Haarlem, Netherlands. The selected candidate will work closely with a range of internal stakeholders across production, quality, and technical teams and will play a key role in maintaining compliance and driving improvement. If you are interested and want to apply, please submit your application via the apply button below and contact me.

Company Our client is a global, highly regulated manufacturing organization operating in the life sciences sector. The site in the Netherlands runs modern production and packaging operations and invests continuously in upgrading and expanding automated equipment and production lines. The environment is collaborative and quality-driven, with strong standards around documentation, compliance, and operational excellence. Job Description Our client is looking for an Automation Engineer to support and improve automated production and packaging equipment at their site in Breda. The role is strongly hands-on and focuses on PLC-driven machinery, industrial PCs, HMI/SCADA solutions, and machine parameter/control system management. This engineer will provide high-level technical support for production issues and contribute to automation design and implementation for new equipment and site projects. Responsibilities - Provide advanced technical support to resolve automation-related production issues on existing equipment and production lines. - Support automation workstreams for new equipment and upgrades, from design through installation, commissioning, and handover to operations. - Review and/or author engineering documentation such as URS, FDS, HDS, and SDS, ensuring alignment with site standards and compliance expectations. - Support vendor activities and site execution for FAT/SAT, commissioning, testing, and qualification where required. - Ensure systems follow internal security and network requirements (e.g., domain settings, firewalls) and support implementation of required monitoring tools. - Contribute to data integrity and compliance activities (e.g., assessments, audit trail and parameter review approaches, controlled documentation). - Build and maintain practical support documentation such as work instructions, backup/restore procedures, and parameter lists for equipment. - Support integration and connectivity to data historians and related manufacturing systems where applicable. - Coach or train relevant stakeholders (engineering, maintenance, operators) to ensure sustainable operational support. Requirements - At least 5 years of strong, hands-on automation engineering experience in an industrial or manufacturing environment. - Solid experience with PLC-controlled equipment and machine troubleshooting in production settings. Working knowledge of multiple automation technologies such as HMI, SCADA, industrial PCs, and vision systems (Cognex experience is a strong advantage). - Proven experience supporting automated manufacturing equipment and production lines (packaging/labeling/inspection environments are highly relevant). - Comfortable working in regulated and documentation-driven environments (life sciences experience is a plus, but strong technical capability is the main priority). - Strong English communication skills (written and spoken). Other Information This is a site-based role in Breda where the engineer needs to be available when production issues occur, so regular on-site presence is expected with flexibility where possible. Occasional work outside standard office hours may be required depending on production needs and project timelines.

Company: Our client is a global leader in animal health, committed to improving the well-being of animals and supporting the world’s food supply. They operate within a high-tech, innovative environment that develops and produces veterinary medicines. Their site in Boxmeer is part of an international network and supports manufacturing and packaging activities under strict GMP and EHS/SHE standards to ensure the highest quality and safety. Job Description: We are looking for an experienced Work Planner / Maintenance Planner to join the Technical Department in Boxmeer. In this role, you will prepare, plan, and coordinate preventive and corrective maintenance activities to ensure technicians can execute work safely, efficiently, and with minimal disruption to production. You will be a key link between Maintenance and Production, ensuring that work packages, documentation, and permits (including LOTOTO/LOTO) are in place and maintenance activities are aligned with operational priorities. Responsibilities:  Prepare and plan preventive and corrective maintenance work for technicians.  Create and manage work permits and related safety documentation.  Prepare LOTOTO/LOTO (Lock Out, Tag Out, Try Out) procedures and ensure safe equipment isolation/shutdown.  Align maintenance activities with production planning to minimize downtime and ensure availability.  Prepare job packages including technical descriptions, approvals, work instructions, and maintenance documentation.  Arrange required materials, spare parts, tools, and resources for planned maintenance activities.  Maintain strong communication with technicians, production teams, and other site stakeholders.  Coordinate external contractors when required.  Follow up on execution and ensure accurate maintenance administration and documentation. Requirements:  Completed technical education at MBO or HBO level (e.g., Mechanical Engineering, Mechatronics, Automation, Electrical Engineering, or similar).  Proven experience in maintenance work preparation / planning in an industrial environment.  Strong understanding of work permits, safety procedures, and technical documentation.  Hands-on knowledge of LOTOTO/LOTO and safe equipment shutdown/isolation practices.  Strong organizational skills and ability to coordinate multiple stakeholders.  Fluent Dutch is mandatory (English is an advantage).  Experience in a GMP or regulated environment (pharma/biotech/food/process industry) is strongly preferred. Other Information: If you are interested and want to apply, please submit your application via the apply button below and contact me.

Company: Our client is a leading organization in the pharmaceutical industry with an established site in Haarlem (North Holland). They operate in a highly regulated environment where engineering quality, safety, and compliance are critical to successful project delivery. Job Description: We are looking for a Facility Lead to support a High Potent Secondary Packaging project at a pharmaceutical site in Haarlem. The project will convert and expand existing facilities to create a dedicated high potency secondary packaging area, including new production/support spaces, HVAC systems, utilities, and associated building modifications to support GMP operations. In this role, you will take ownership of the facility engineering scope and coordinate delivery from concept/design through procurement, construction, commissioning/qualification, and handover. This position requires on-site presence minimum 3 days per week (hybrid working possible). Responsibilities: • Lead delivery of facility engineering scope including CSA, HVAC, black utilities, fire protection, and associated building systems. • Support development and review of facility concepts, Basis of Design, and detailed design deliverables. • Coordinate facility engineering activities across design, procurement, construction, commissioning, qualification, and turnover. • Review and approve design documents, calculations, technical specifications, and vendor deliverables. • Ensure compliance with Dutch regulations, internal engineering standards, GMP, and EHS requirements. • Participate in constructability reviews, risk assessments, PHAs, GMP reviews, and safety assessments. • Coordinate interfaces with process equipment, utilities, automation/digital systems, and site operations. • Support commissioning, qualification, operational readiness, and handover activities for facility systems. • Collaborate with engineering partners, contractors, Quality, EHS, Operations, and Procurement teams. • Maintain documentation in project document management systems and support reporting requirements. • Own assigned workstreams and drive timely resolution of technical issues and project risks. Requirements: • Experience delivering facility/infrastructure engineering scope in an industrial environment (preferably pharma/biotech). • Strong understanding of at least one discipline (CSA / HVAC / utilities / fire protection) and ability to coordinate across disciplines. • Experience working in a regulated environment with GMP expectations and strong documentation discipline. • Strong stakeholder management, communication, and coordination skills. • Willing and able to work on-site in Haarlem minimum 3 days/week. Preferred: • Experience with high potency manufacturing/packaging facilities. • Experience with facility commissioning/qualification/validation in pharma/biotech. • Familiarity with Dutch regulations relevant to facility engineering. • Project or team leadership experience is a plus. Other Information: • Location: Haarlem, Netherlands (hybrid; on-site min. 3 days/week) • Contract type: Temporary (contract) • Hours: 40 hours/week • Start date (target): 1 November 2026 • Travel: Limited (suppliers/design partners/project activities) If you are interested and want to apply, please submit your application via the apply button below and contact me.

Over het Bedrijf Deze internationale producent binnen de voedingsmiddelenindustrie beschikt over een belangrijke productielocatie in Nederland waar hoogwaardige zuivelproducten worden geproduceerd voor de wereldwijde markt. Veiligheid, duurzaamheid en continue verbetering staan centraal binnen de organisatie, waarbij de HSE-afdeling een essentiële bijdrage levert aan een veilige en gezonde werkomgeving. Rolomschrijving Als HSE Specialist ben je verantwoordelijk voor het verbeteren en waarborgen van de prestaties op het gebied van Health, Safety & Environment binnen de productielocatie. Je werkt nauw samen met productie, management en externe instanties om een sterke veiligheidscultuur te creëren, wet- en regelgeving na te leven en structurele verbeteringen door te voeren. Het is een zelfstandige functie waarbij je zowel zichtbaar bent op de werkvloer als verantwoordelijk bent voor beleidsmatige en administratieve werkzaamheden. Belangrijkste Verantwoordelijkheden Adviseren en ondersteunen van productie en management op het gebied van HSE Initiëren en begeleiden van veiligheids- en milieuverbeteringen Uitvoeren en begeleiden van risicoanalyses, incidentonderzoeken en opvolgacties Bewaken van naleving van HSE-wetgeving, vergunningen en managementsystemen Beheren van het bedrijfsnoodplan en coördineren van de BHV-organisatie Ondersteunen bij audits, inspecties en continuous improvement initiatieven Monitoren en rapporteren van HSE-KPI's en milieuprestaties Samenwerken met interne stakeholders en externe toezichthouders Coachen en motiveren van medewerkers op het gebied van veilig werken Vereisten HBO- of WO-opleiding met ruime ervaring binnen Health, Safety & Environment Aantoonbare ervaring met zowel Veiligheid als Milieu (beide zijn vereist) Kennis van HSE-managementsystemen, risicoanalyses en auditprincipes Ervaring binnen een productie-, food- of industriële omgeving Sterke communicatieve en stakeholdermanagementvaardigheden Zelfstandig kunnen werken in een complexe organisatie Analytisch, gestructureerd en kwaliteitsgericht Natuurlijk leiderschap en het vermogen anderen mee te nemen in veranderingen Vloeiend Nederlands; Engels is een pré

The Company A global dairy ingredients manufacturer with more than a century of experience transforming milk and whey into high value nutritional products. The organization operates large scale production facilities and focuses on quality, sustainability, operational excellence, and supply chain innovation. Job description We are looking for a Logistics Specialist / Logistics Team Leader to support logistics operations and continuous improvement initiatives at a major manufacturing site in Borculo. This role combines people leadership, logistics optimization, project management, and operational support. You will lead a small dispatch team, drive process improvements, analyze logistics performance, and contribute to both strategic and day to day logistics activities. Responsibilities • Lead and support a team of 4 dispatch employees • Manage logistics improvement projects using DMAIC methodology • Represent the logistics department during daily operational meetings • Participate in site improvement and operational excellence initiatives • Monitor and report logistics KPIs on a monthly basis • Analyze and resolve complex logistics challenges • Drive improvements in safety, quality, sustainability, service, and cost performance • Collaborate with internal and external stakeholders across multiple disciplines • Support the execution of short term and long term logistics strategies • Participate in periodic on call duties outside office hours Requirements • Bachelor or Master degree in Logistics, Supply Chain, Business Administration, or a related field • Minimum 3 to 5 years of logistics experience within a production or manufacturing environment • Experience leading teams and coordinating operational activities • Strong analytical and problem solving capabilities • Experience managing improvement projects • Knowledge of DMAIC and continuous improvement methodologies • Experience with SAP, EWM, and MES is an advantage • Strong communication and stakeholder management skills • Entrepreneurial mindset with a proactive approach • Ability to operate effectively in a fast paced environment • Fluent Dutch language skills required • Good English communication skills Other Information • Location: Borculo, Netherlands • Working Hours: 38 hours per week • Hybrid Working: Up to 1 day per week from home • Interview Process: Two interviews, first online and second onsite • Freelance candidates are not eligible If you are interested and want to apply, please submit your application via the apply button below and contact me.

The Company Our client is a global pharmaceutical organization specializing in specialty medicines and OTC products. The organization operates GMP-regulated manufacturing facilities and focuses on quality, patient safety, automation, and operational excellence. Role Description As a Quality Specialist, you will support GMP compliance and quality processes within a pharmaceutical manufacturing environment. You will work closely with Quality, Production, Engineering, and other teams to maintain high quality standards. Responsibilities - Manage and support deviations, CAPA, and change controls. - Support investigations and implement corrective actions. - Review quality and manufacturing documentation. - Support internal and external audits and inspections. - Monitor GMP compliance and quality performance. - Work with cross-functional teams to resolve quality issues. - Support continuous improvement and quality initiatives. - Promote a strong GMP and quality culture. Requirements - Bachelor’s degree in Life Sciences, Pharmacy, Chemistry, or a related field. - Experience in QA/QC within a GMP pharmaceutical environment. - Strong knowledge of GMP and quality systems. - Experience with deviations, CAPA, and change control. - Experience supporting audits and investigations. - Strong communication, documentation, and analytical skills. - Structured and detail-oriented approach. - Experience in sterile, oncology, or OTC manufacturing is an advantage. - Dutch proficiency is strongly preferred. Other Information If you are interested and want to apply, please submit your application via the apply button below and contact me.

Company Our client is a large, international organization with multiple sites in the Netherlands. They operate in a dynamic environment where employee wellbeing, sustainable employability, and compliance are taken seriously. The culture is professional and collaborative, and the team values people who work independently, communicate openly, and take ownership. Job Description We are looking for a Absence Case Manager to guide employees and managers through the full sickness absence and reintegration process. The Registered Absence Case Manager is the central point of contact for absence-related questions and ensures that all actions are followed up carefully and in line with Dutch legislation. The role combines case ownership, stakeholder management, and practical follow-up across multiple locations. Responsibilities - Manage sickness absence cases from the first day of absence through reintegration, ensuring timely follow-up and clear documentation - Act as the main contact person for employees, line managers, and site management regarding absence and reintegration - Hold regular absence meetings and guide stakeholders through next steps and expected timelines - Translate occupational physician input into practical actions and clear agreements - Support applications and processes related to long-term absence and employee benefits where required - Work closely with internal stakeholders and contribute to continuous improvement initiatives related to absence prevention and sustainable employability - Travel to different locations as part of the role, maintaining strong alignment with local teams Requirements - Bachelor’s level working and thinking ability (HBO level) - Certified and registered as an absence case manager (CROV or RCCM/RCMC) - At least 3 years of relevant experience in absence case management and Dutch reintegration legislation - Strong communication skills in both Dutch and English (spoken and written) - Accurate, pragmatic, and well-organized working style - Able to work independently and take ownership - Willingness to travel between locations as needed; own transport is important - Experience in a larger international organization is a plus - Experience with HR/absence systems is a plus - Temporary Full-Time Contract (6 Months) Other Information If you are interested and want to apply, please submit your application via the apply button below and contact me.