Customer Service & Supply Chain Specialist, Amersfoort, Utrecht

Job Description:
We are seeking a dedicated and experienced Customer Service & Supply Chain Specialist to join our client’s dynamic team. In this role, you will focus on driving continuous improvement and delivering exceptional service within a highly automated and complex supply chain environment. You will act as a key player in optimizing processes, enhancing customer satisfaction, and supporting system upgrades and improvements.

Responsibilities:
•    Lead initiatives to streamline processes, reduce manual activities, and improve system reliability for faster, more efficient customer service.
•    Manage medium-sized projects and contribute to larger cross-functional programs aimed at boosting operational efficiency and customer satisfaction.
•    Oversee and execute end-to-end regression testing during system updates to prevent service disruptions.
•    Monitor automated order, delivery, and invoicing workflows (including EDI, web portals, and robotic processes), identify issues through root cause analysis, and implement structural improvements.
•    Act as a primary contact for complex customer and logistics inquiries, ensuring proactive communication and issue resolution.
•    Collaborate with IT and supply chain teams to develop system enhancements that benefit the customer experience.
•    Support colleagues by sharing best practices and strengthening team collaboration.

Requirements:
•    Bachelor’s degree with over 5 years of relevant experience, or Master’s degree with more than 3 years of experience, preferably in Customer Operations, Supply Chain Management, or Logistics.
•    Proven experience in a customer service environment, ideally within the FMCG sector.
•    Fluent in the language of the assigned customer group, with strong written and spoken skills in English.
•    Knowledge of Supply Chain processes within FMCG, including order processing, transport, invoicing, credit/debit handling, and returns.
•    Familiarity with complex ERP systems, customer integration platforms, and digital tools supporting end-to-end order-to-cash processes.
•    Customer-centric mindset with a continuous improvement approach, including experience in projects and process optimization.
•    Strong relationship-building skills with internal and external stakeholders.
•    Accurate administrative skills.
•    System affinity, especially with SAP and Salesforce is a plus.
•    Dutch language skills are mandatory; French skills are a big plus for the Belgium market.

Other Information:
•    This is a temporary position with potential for a permanent role.
•    The role offers a hybrid working model: 2 days in the office and 3 days remote weekly.
•    Shifts include bi-monthly Saturday mornings and bi-monthly on-call duties between 7:00 and 21:00, including a full week of dedicated on-call time.
•    Candidates should have a bachelor’s degree with at least 8 years of experience or a master’s degree with at least 5 years of experience, preferably in Customer Care, Sales Support, Logistics, or Demand Planning.
•    Candidates interested should ensure they match the profile and are available for the specified shifts.

If you are interested and want to apply, please submit your application via the apply button below and contact me.

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