Medical Information Customer Service Officer

Location: Zuid Holland, Capelle Aan Den Ijssel  |  Sector: Pharmaceuticals  |  Start Date: 4/8/2024  |  Job ref: 52498

Medical Information Customer Service Officer

The Company
Our client is one of the top multinational pharmaceutical companies in the world whose commitment is to apply science and global resources to improve health and well-being at every stage of life. They strive to provide access to safe, effective, and affordable medicines and related health care services to the people who need them.

Role Description
Your role as a Medical Information Customer Service Officer is to provide medical support and advise to inquiring customers via phone or emails.

Responsibilities
– Responsible for addressing inquiries from customers both in phone and in mails.
– Responsible for reporting product quality complaints and escalating them to the proper department.
– Responsible for providing responses in customer’s local language (Dutch) by translating English approved resources.
– Responsible for documenting the inquiries and responses accurately and completely according to company standards.

Requirements
– Excellent communication skills both in Dutch and English. German or French a big plus.
– Experience in the medical field is a must
– Customer service experience
– Knowledge in Sales Force and MS office

Other Information
If you think this role is for you and you want to explore more of the possibilities, please contact Leri Salve Lapore and apply via the button below.

 

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About us

Since 2012, SIRE Life Sciences is the most innovative and engaged consultancy company for the life sciences industries.

SIRE Life Sciences is proud of its ability to adapt to changing trends while always maintaining the highest level of quality for both our clients and our candidates.

Our team of knowledgeable professionals provides customized staffing services to clients and candidates, including secondment, direct hire, temporary-to-hire, temporary staffing, brokering, Statement of Work and we approach each type with the same degree of professional assessment. Our refined and collaborative style is unmatched in the staffing industry. We’re able to see beyond the surface to create matches that result in successful careers for our candidates and valuable talent for our clients.

Effective employment solutions need to put the right person in the relevant place every time, using advanced systems to streamline costs and time-frames for clients.