Customer Support Coordinator, Amersfoort, Utrecht

The Company The client is one of the Netherlands’ biggest dairy products manufacturers who is also active globally.    Role Description One of the client's sites is undertaking a major SAP retrofit project in preparation for the upcoming SAP S/4HANA rollout. The project involves replacing legacy SAP systems across Planning, Production, Logistics, and Quality functions, as well as implementing a new MES packaging solution. To ensure a successful transition and reduce operational risks during and after go-live, the company is establishing a 24/7 HyperCare support team. We are seeking five HyperCare Support Specialists to provide on-site support from the end of August until mid-October, helping users adapt to the new systems and ensuring business continuity throughout the stabilization period. Responsibilities Providing first-line HyperCare support to end users during and after system go-live. Acting as a subject matter resource for SAP-related questions and issues. Troubleshooting, analyzing, and resolving system and process-related incidents in a timely manner. Supporting business users in Planning, Production, Logistics, Quality, and MES-related processes. Escalating complex issues to the appropriate project or technical teams when required. Monitoring and tracking reported issues to ensure effective resolution. Assisting users with system navigation, transaction execution, and process adoption. Contributing to maintaining stable operations during the HyperCare period in a 24/7 support environment. Communicating clearly with stakeholders and project teams regarding issue status and resolutions. Requirements Solid knowledge of SAP business processes and system functionality. Experience providing post-go-live, HyperCare, service desk, or operational support in SAP environments. Strong problem-solving and analytical skills with the ability to identify root causes and implement solutions. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment with fixed project deadlines. Customer-focused mindset and a hands-on approach to supporting end users. Experience within manufacturing, production, logistics, quality, or MES environments is advantageous. Ability to work flexible shifts as part of a 24/7 support organization. Fluent English communication skills; Dutch language skills are a plus. Other Information Apply to our vacancy for more information. Looking forward to getting in touch! 

Over het bedrijf Onze opdrachtgever is een internationale producent binnen de voedingsmiddelenindustrie waar kwaliteit, voedselveiligheid en continu verbeteren centraal staan. Je komt terecht in een dynamische productieomgeving waar samenwerking, ontwikkeling en eigenaarschap worden gestimuleerd. Functieomschrijving Als Voorman combineer je operationele werkzaamheden met het coördineren van de dagelijkse productie. Je bent het eerste aanspreekpunt voor medewerkers en teamleiders, bewaakt de voortgang van het productieproces en zorgt ervoor dat kwaliteit, voedselveiligheid en veiligheid altijd worden nageleefd. Daarnaast begeleid en coach je collega's en draag je actief bij aan een efficiënte en veilige werkomgeving. Belangrijkste verantwoordelijkheden Coördineren en ondersteunen van de dagelijkse productieactiviteiten. Operationeel aansturen, begeleiden en coachen van productiemedewerkers. Actief meewerken binnen productie, inpak of bereiding. Toezien op naleving van HACCP-, Food Defence-, allergenen-, kwaliteits- en veiligheidsvoorschriften. Geven van veiligheidsinstructies aan medewerkers. Bewaken van standaarden zoals 5S en SMED. Zelfstandig oplossen van kleine storingen en afstemmen met de Technische Dienst bij complexe storingen. Opstellen en beheren van werkinstructies en procedures. Begeleiden en inwerken van nieuwe medewerkers. Intensief samenwerken met Productie, Logistiek, QESH en de Technische Dienst. Functie-eisen MBO werk- en denkniveau met minimaal 2 jaar relevante ervaring. Ervaring binnen de voedingsmiddelenindustrie. Kennis van HACCP, Food Defence en allergenenbeheer. Ervaring met het geven van veiligheidsinstructies en het coachen van medewerkers. Praktische en hands-on instelling met een proactieve houding. Ervaring met het coördineren van productieprocessen. Goede communicatieve en leidinggevende vaardigheden. Goede beheersing van de Nederlandse taal.

About the Company Join an international industrial manufacturing organization where reliability, safety, and operational excellence are at the heart of every operation. As a Maintenance Engineer, you will play a key role in improving asset reliability, optimizing maintenance execution, and supporting continuous improvement across a complex production environment. Role Description As a Maintenance Engineer (E&I), you will be responsible for developing and improving maintenance standards, troubleshooting complex equipment issues, and translating maintenance strategies into practical execution plans. Working closely with Operations, Maintenance, and Reliability teams, you will help maximize equipment availability, improve maintenance quality, and ensure safe and efficient plant operations. Key Responsibilities Develop and maintain technical maintenance standards, procedures, and job plans Translate maintenance and reliability strategies into practical work packages Lead troubleshooting activities and perform Root Cause Analyses (RCA) on recurring equipment failures Define maintenance scope, work instructions, materials, and safety requirements Drive continuous improvement initiatives to increase asset reliability and reduce failures Ensure maintenance activities comply with technical, safety, and regulatory standards Support maintenance teams with standardized working methods and best practices Collaborate with Reliability Engineers to implement maintenance improvement programs Coordinate maintenance priorities with Operations to optimize asset availability Monitor and improve maintenance KPIs such as MTBF, planned maintenance, and recurring failures Act as the technical point of contact for complex maintenance activities and coach maintenance teams Requirements Strong Electrical & Instrumentation (E&I) background Experience in maintenance, reliability, asset management, or technical operations within an industrial environment Knowledge of industrial equipment, maintenance processes, and reliability methodologies Experience with RCA, FMEA, and structured troubleshooting techniques Familiarity with Preventive and Predictive Maintenance strategies Experience with CMMS systems and maintenance documentation Strong analytical, communication, and stakeholder management skills Knowledge of industrial safety, quality, and regulatory requirements

About the Company Our client is a globally recognized leader in the cell therapy and biopharmaceutical industry, dedicated to developing innovative treatments for patients with serious diseases. Operating in a highly regulated GMP environment, the organization combines cutting-edge technology with a strong quality culture, offering professionals the opportunity to work on advanced manufacturing systems that directly contribute to life-changing therapies. The company values collaboration, continuous improvement, and operational excellence. About the Role We are looking for an experienced Senior Quality Engineer I – Computer System Validation (CSV) to join a quality team supporting Manufacturing Execution System (MES) projects. In this role, you will provide quality oversight for computer system validation activities, ensuring that manufacturing systems remain compliant with GMP and regulatory requirements. You will collaborate closely with engineering, validation, and manufacturing teams while helping drive quality improvements across the site. Responsibilities Provide quality oversight for Computer System Validation (CSV) activities related to MES projects. Review and approve validation documentation, including new system qualifications, system changes, and periodic revalidation. Ensure computerized systems comply with GMP and regulatory expectations. Support Continuous Commissioning, Qualification & Validation (CQV) activities from a quality perspective. Participate in Quality Risk Management activities and assess the impact of system changes. Help develop and monitor quality KPIs to identify improvement opportunities. Investigate quality deviations and contribute to effective corrective and preventive actions. Work closely with cross-functional teams to maintain high standards of quality and compliance. Contribute to process improvements and support inspection and audit readiness. Qualifications Bachelor's degree (BSc) in Engineering, Life Sciences, Computer Science, or a related technical field. Required Skills Proven experience in Computer System Validation (CSV) within a GMP-regulated pharmaceutical, biotechnology, or medical device environment. Hands-on experience with Werum PAS-X is mandatory. Strong understanding of GMP, computerized system validation, and regulatory compliance. Experience reviewing and approving validation documentation. Excellent communication and technical writing skills. Ability to work independently while collaborating effectively with multidisciplinary teams. Preferred Skills Experience with Quality Risk Management tools such as FMEA or HACCP is an advantage. Knowledge of Lean Six Sigma or DMAIC methodologies is considered a plus.

The Company The client is an originally Icelandic meat processing machinery company. Role Description The Assembly Mechanic is responsible for the accurate assembly, testing, and commissioning of mechanical and mechatronic modules and machines according to customer specifications and company quality standards. The role ensures production targets, delivery schedules, and safety requirements are met while maintaining high levels of workmanship and collaboration. The Assembly Mechanic reports technical issues, capacity constraints, quality concerns, or supply-related challenges to the Team Leader and actively contributes to process improvements within the assembly function. Responsibilities Assembling modules, subassemblies, and complete machines in accordance with technical drawings, work instructions, and customer specifications. Meeting production schedules, delivery deadlines, and standard assembly times. Operating industrial equipment safely and in compliance with required certifications and procedures. Following all health, safety, environmental, and quality standards and regulations. Participating in team meetings and work-related discussions to support operational effectiveness. Completing assembly and disassembly procedures using established checklists and processes. Conducting inspections, calibrations, adjustments, and functional testing to ensure equipment performance and quality. Identify and recommend process improvements, including opportunities to enhance manufacturability, reproducibility, efficiency, and resource utilization. Report defects, technical issues, or deviations to the Team Leader and collaborate with other departments to resolve problems. Perform additional duties and projects as assigned by the Assembly Team Leader or Supervisor. Requirements Technical secondary education or equivalent qualification in a relevant engineering, mechanical, or mechatronics discipline. Experience with, or a strong interest in, assembling mechanical and mechatronic systems and machinery. Ability to read and interpret technical drawings and assembly documentation. Experience within the food processing or food manufacturing industry is considered an advantage. Good verbal and written communication skills in English and the local language. Experience working in multicultural and multidisciplinary environments is preferred. Strong teamwork and collaboration skills, with the ability to work effectively as part of a team. Practical problem-solving ability and a proactive approach to resolving technical challenges. Quality and customer-focused mindset with a commitment to delivering high standards of work. Strong organizational skills, punctuality, and the ability to follow procedures, schedules, and safety requirements. Self-motivated, goal-oriented, and driven to achieve personal and team objectives. Continuous improvement mindset with the ability to identify opportunities for process optimization and operational efficiency. Other Information Apply to our vacancy for more information. Looking forward to getting in touch! 

Company: Our client is a global leader committed to making a meaningful impact worldwide. They focus on creating a better business and a sustainable future by empowering their people and fostering innovative, inclusive, and flexible work environments. Their approach emphasizes purpose-driven work that benefits communities and consumers alike. Job Description: We are seeking a detail-oriented Financial Administrative Support Specialist to join a dynamic team supporting customer operations within the Netherlands. This role involves managing financial processes related to customer invoicing, provisions, and contractual commitments, helping to ensure accurate financial reporting and smooth customer interactions. Responsibilities: - Process and verify customer invoices, ensuring accuracy in line with agreements and reflecting correct data in the financial statements. - Manage and monitor provisions by comparing booked amounts versus provisioned figures, flagging any potential overspending or financial risks. - Handle customer inquiries related to invoices and payments, supporting both large structured clients and smaller wholesalers with complex questions. - Collaborate with sales teams and internal stakeholders, providing transparency on financial commitments and supporting commercial activities. - Work closely with outsourced service providers to ensure seamless operations and accurate financial data handling. - Identify opportunities to improve and automate processes, increasing efficiency across financial administrative tasks. - Ensure compliance with audit, control, and pricing guidelines, maintaining high standards of financial integrity. Requirements: - Fluency in Dutch and English for communication purposes. - Approximately 1-2 years of relevant administrative, finance support, or customer service experience. Candidates with internships, traineeships, or university administration backgrounds are considered. - Proficiency in Excel is essential; SAP experience is preferred but not mandatory. - Strong attention to detail, especially with financial figures and decimals. - Excellent communication skills and the ability to work effectively with diverse teams and stakeholders. - Proactive, curious, and able to work independently with ownership and a problem-solving mindset. Other Information: If you are interested and want to apply, please submit your application via the apply button below and contact me.  

Company Our client is a global, innovation-driven organisation in the life sciences sector. They operate in a highly regulated environment and support international clinical programs by ensuring products are prepared, labelled, and packaged accurately and safely for use worldwide. Quality, compliance, and teamwork are central to how the teams work every day. Job Description For our client in Breda, we are looking for a Warehouse Operator to support clinical labelling and packaging activities. In this role, the Clinical Packaging Operator (GMP) works in a day-shift team and carries out manual labelling, packaging, and assembly activities according to standard operating procedures. The work requires strong attention to detail, clear communication, and a quality-first mindset. Responsibilities - Execute clinical labelling and packaging activities according to standard operating procedures (SOPs) - Perform manual packaging, labelling, and assembly activities accurately and efficiently - Take ownership of tasks and results within the assigned area of responsibility - Escalate deviations, issues, or unexpected situations when necessary - Complete all required training according to the training plan and deadlines - Support batch-related logistics processes linked to packaging activities - Contribute to improvements in working processes, quality, and efficiency - Work in both room temperature areas and, when needed, in cold-room conditions (2–8°C) Requirements - Experience in a manual packaging environment (preferably within a regulated setting such as GMP/GDP) - Comfortable working according to procedures in a strongly regulated environment - Strong attention to detail; accurate and quality-focused way of working - Team player with clear communication skills and a flexible attitude - Willing and able to work on-site in Breda and adapt to changing priorities - Experience with SAP and/or MES is a plus - Temporary Full-Time Contract (3 Shift's based moving to 5 Shifts) Other Information The Warehouse Operator will join a dedicated team supporting important clinical activities in an international environment. If you are interested and want to apply, please submit your application via the apply button below and contact me.

Company Overview: A global biopharmaceutical company dedicated to improving animal health through innovative medicines, vaccines, and technology. The Site Engineering department supports large-scale capital projects across manufacturing, R&D, and operational facilities. Job Description: We are looking for an experienced Project Administrator to support the Site Engineering department and its capital projects. In this role, you will provide administrative and project support, manage SAP-related activities, coordinate project documentation, process purchase orders and invoices, and assist with departmental operations. Responsibilities: •    Provide administrative support to the Site Engineering team and project managers. •    Act as Key User for SAP SRM and SAP PM. •    Create purchase orders, process invoices, and manage project administration. •    Coordinate onboarding, training administration, and project setup. •    Prepare meeting agendas, reports, presentations, and project documentation. •    Maintain departmental dashboards, intranet pages, and internal communications. •    Support continuous improvement initiatives using Lean principles. Requirements: •    MBO degree in Business Administration, Economics, or a related field. •    Minimum 5 years of project administration experience in an engineering or project environment. •    Experience with SAP SRM, SAP PM, and Microsoft Office (especially Excel). •    Strong organizational, communication, and financial administration skills. •    Proactive, detail-oriented, and able to work in a dynamic environment. •    Good command of English; Dutch is highly preferred. Other Information: If you are interested and would like to apply, please submit your application via the apply button below or contact me for more information.  

The Company Established in 1959, the company's largest production site in Europe and a significant employer in the region, with approximately 500 employees. The facility specializes in the manufacturing of fluoropolymers, including Teflon™ and Viton™, which are essential components in various industries such as electronics, clean energy, and healthcare. Role Description The Cost Engineer & Fixed Asset Coordinator is responsible for providing cost control support for both major and minor capital projects across EMEA while ensuring the accurate management and governance of site fixed assets. The role partners closely with project teams, finance, engineering, and asset management stakeholders to oversee project financial performance, forecasting, change management, and compliance with financial policies and procedures. In addition, the position serves as the focal point for fixed asset accounting processes, capital expenditure controls, and audit readiness. Reporting functionally to the Cost Control Manager and administratively to the Site Engineering Manager, this role also contributes to continuous improvement initiatives and serves as a key resource within the project controls and asset management networks. Responsibilities Providing cost control support for major and minor capital projects throughout the project lifecycle. Preparing and maintaining monthly project financial reports covering engineering, construction, equipment, field costs, and contingencies. Leading project financial review meetings and providing independent analysis of project financial performance. Developing, monitoring, and updating project forecasts, including estimates at completion and expenditure projections. Managing project change control processes, documentation, approvals, and updates within financial systems. Analyzing project progress and percentage-complete reporting. Assessing and communicating the financial impact of project changes and currency fluctuations. Supporting project teams in aligning scope, schedules, estimates, and budgets. Utilizing procurement, scheduling, and project data to develop accurate cost forecasts. Ensuring projects are properly established and maintained within company financial systems following corporate standards. Coordinating transfer requests and supporting project close-out activities, including KPI and performance reporting. Providing guidance on capital versus expense classification in collaboration with finance stakeholders. Participating in project stage-gate reviews, steering committee meetings, and estimate reviews. Acting as a key user and local resource for SAP and project financial systems. Serving as the primary liaison between the site and fixed asset accounting functions. Maintaining accurate fixed asset records and ensuring asset movements, transfers, disposals, and retirements are properly recorded. Establishing and maintaining processes to ensure assets are removed from records following disposal, sale, transfer, or dismantling activities. Coordinating and communicating asset movement information to the fixed asset accounting center. Conducting regular reviews of fixed asset records for accuracy and completeness. Supporting capital project processes and expenditure reconciliation activities. Coordinating and facilitating physical asset verification exercises, including those involving third-party contractors. Supporting internal and external audits related to fixed assets, capital expenditures, and SOX compliance. Acting as SOX Control Owner and participating in management control evaluations. Partnering with Asset Management teams on asset redeployment and disposal activities. Providing consultation and support to project teams and participate in competency networks. Requirements Bachelor's degree in Engineering, Finance, Accounting, Business, or a related discipline, or equivalent relevant experience. Strong organizational and project coordination skills with the ability to manage multiple priorities simultaneously. Demonstrated ability to drive results, improve processes, and support operational excellence. Experience collaborating with stakeholders at all organizational levels and influencing cross-functional teams. Understanding of financial controls, governance processes, and compliance requirements. Knowledge of Sarbanes-Oxley (SOX) controls and audit requirements. Fluent in English; Dutch language skills are an advantage. Financial analysis and forecasting Cost control and project reporting Fixed asset management Change management Stakeholder engagement Attention to detail Process improvement mindset Strong communication and influencing skills Compliance and governance awareness Other Information Apply to our vacancy for more information. Looking forward to getting in touch! 

The Company Our client is a leading dairy cooperative with a global presence and a rich 150+ year history. They focus on producing high-quality nutritional ingredients and dairy solutions, and are strongly committed to innovation, sustainability and operational excellence within a highly automated and hygienic production environment. Role Description As a Construction Manager – CAPEX Projects, you will be responsible for overseeing the safe and efficient execution of industrial construction activities for multiple CAPEX projects. You will coordinate contractors, ensure compliance with EHS and quality standards, and drive projects to successful completion within scope, schedule, and budget in a manufacturing environment. Responsibilities Supervise the on-site execution of several CAPEX construction projects, ensuring activities align with project scope, schedule, and safety standards. Coordinate and oversee contractors, subcontractors, and vendors during construction activities. Ensure compliance with safety, hygiene, and environmental regulations, particularly in sensitive areas like medium care zones. Organize construction work, monitor progress, and oversee quality assurance and inspection processes. Collaborate with internal teams to plan work activities and respond to technical and logistical challenges. Maintain close contact with contractors, providing guidance and oversight on-site, typically spending 50-75% of the time on location. Ensure all construction activities are carried out safely and efficiently, with a focus on safety and hygiene. Requirements Bachelors degree in Civil Engineering, Construction Management, or related field. Minimum 4 years of experience managing industrial construction CAPEX projects. Proven track record of safely delivering projects on time. Strong knowledge of construction methods, materials, and regulations. Excellent leadership, negotiation, and communication skills with all stakeholder levels. Good communication skills in both Dutch and English. Other Information Apply to our vacancy for more information. We look forward to hearing from you!