Over het bedrijf Onze opdrachtgever is een specialistische organisatie binnen de financiële dienstverlening en ondersteunt het hypotheekproces van aanvraag tot en met het passeren bij de notaris. Je komt terecht in een groot en dynamisch Mid-Office team. Functieomschrijving Als Senior Mortgage Mid-Office Coördinator ondersteun en coördineer je het Mid-Office team en draag je bij aan de verbetering van processen, kwaliteit en training. Je combineert inhoudelijke hypotheekkennis met coördinatie, rapportages, stakeholdermanagement en procesverbetering. Belangrijkste verantwoordelijkheden
- Coördineren van dagelijkse Mid-Office werkzaamheden en het team ondersteunen.
- Opzetten en coördineren van trainingen en onboarding.
- Opstellen en analyseren van rapportages en dashboards in Excel.
- Coördineren van roosters, verlof, autorisaties en administratieve processen.
- Behandelen en coördineren van complexe verzoeken, klachten en security-incidenten.
- Ondersteunen bij sollicitaties, onboarding, coaching en begeleiding van collega's.
- Analyseren en verbeteren van processen volgens Lean-principes.
- Verantwoordelijkheid nemen voor aandachtsgebieden zoals kwaliteit, klachten, training, risico's of interne controles.
- Fungeren als senior aanspreekpunt en voorbeeld binnen het team.
- Ontwikkelingen binnen de hypotheekmarkt volgen en relevante kennis delen met collega's.
Vereisten
- Afgeronde HBO-opleiding of vergelijkbaar niveau.
- Minimaal 3 jaar ervaring als Senior Underwriter binnen de hypotheeksector.
- Goede inhoudelijke kennis van het hypotheek Mid-Office proces.
- Ervaring met Hypocasso en Accelo.
- Minimaal 1 jaar ervaring als Coördinator of Team Lead.
- WFT Basis en WFT Hypothecair Krediet, of bereid deze binnen het eerste jaar te behalen.
- Sterke analytische en cijfermatige vaardigheden en goede kennis van Excel.
- Goede communicatieve, adviserende en stakeholdermanagementvaardigheden.
- Klantgericht, proactief en kritisch, met een actieve houding ten opzichte van feedback.
- Uitstekende beheersing van de Nederlandse taal.
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