Company
A leading organization in the food ingredients sector, committed to delivering high-quality, safe, and reliable products to customers worldwide. The company values innovation, collaboration, and excellence in maintaining its reputation for quality.
Job Description
We are seeking a Customer Quality Assurance Specialist to join our client's team in Amersfoort. The successful candidate will act as the primary interface between the company’s internal QA organization and its customers, ensuring that quality standards meet or exceed customer expectations. This role involves translating customer requirements into internal standards, managing customer relationships, and driving continuous quality improvements to strengthen trust and satisfaction.
Responsibilities
-Serve as the main Quality contact for the company’s customers.
-Lead and coordinate the resolution of complex customer quality issues.
-Translate customer quality needs into internal standards and ensure alignment across Operations, R&D, Regulatory, and Sales teams.
-Build and nurture strong, long-term relationships with key customer stakeholders based on trust.
-Ensure compliance with internal standards, regulatory requirements, and customer-specific expectations.
-Analyze feedback and quality data to identify trends and implement structural improvements.
-Drive continuous improvement and innovation within Customer QA processes.
-Represent quality during customer meetings and audits.
-Contribute to the development and execution of the Customer QA strategy.
Requirements
-Master’s degree in food technology, Life Sciences, or a related field.
-At least 5 years of relevant QA experience, ideally within food, ingredients, or FMCG.
-Proven experience in a customer-facing QA role.
-Strong knowledge of food safety, quality systems, and relevant regulations.
-Excellent stakeholder management and communication skills.
-Analytical, structured, and results-oriented mindset.
-Familiarity with digital tools and data-driven working methods; experience with CRM systems like Salesforce is advantageous.
-Proactive, hands-on attitude, capable of managing multiple priorities in a dynamic environment.
-Fluency in Dutch and English is required.
Other Information
If you are interested and want to apply, please submit your application via the apply button below and contact me.
58933
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Neetu Parkala
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