Company:
A dynamic company specializing in customer-focused solutions, dedicated to providing exceptional service and efficient order management within the food industry.
Job Description:
We are seeking a proactive and detail-oriented Customer Service Coordinator to join our team. In this role, you will be the primary point of contact for our customers and act as a key link between sales, logistics, and external partners. The ideal candidate will ensure smooth order processing and contribute to continuous improvement of our customer service operations.
Responsibilities:
• Serve as the first contact for customers and logistics partners regarding delivery questions and comments
• Ensure accurate and timely processing of customer orders and shipments
• Monitor order progress and inventory levels, coordinating with relevant teams to resolve discrepancies
• Handle customer claims and complaints independently, including issuing credit notes when needed
• Create and maintain customer-specific work instructions, ensuring they are always up to date
• Process consignment and export orders accurately within the system
• Proactively suggest ideas to improve departmental processes and efficiency
• Collaborate closely with the Customer Service Manager to ensure high service standards
Requirements:
• Completed MBO diploma, preferably in Customer Service or a related field
• At least 2 to 3 years of experience in a similar customer service role, preferably within the food industry
• Available to work from October 2026 to February 2027, 32-40 hours per week
• Ability to start quickly and work effectively within a short timeframe
• Office attendance required on Tuesdays, Wednesdays, and Thursdays; working from home possible on Mondays and Fridays
• Fluency in Dutch and English, with excellent communication skills
• Structured, accurate, and able to switch quickly between tasks
Other Information:
If you are interested and want to apply, please submit your application via the apply button below and contact me.
58877
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Manideep Rachakonda
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