Logistics Customer Support Specialist, Veghel, Noord-Brabant

The Company:
A leading global organization dedicated to delivering innovative solutions across various markets. Known for fostering a dynamic work environment, the company values collaboration, continuous improvement, and a commitment to excellence.

Role  Description:
We are seeking a proactive and organized Logistics Customer Support Specialist to join our client's team. In this role, you will serve as the primary point of contact for a select group of customers within the Netherlands and International Travel Retail markets, managing logistics processes and driving improvements to enhance service level and efficiency.

Responsibilities:
-Build and maintain strong relationships with customers regarding logistics services and processes
-Organize and lead logistics performance meetings with customers to discuss key topics
-Manage the complete order-to-invoicing cycle accurately on the first attempt
-Address and resolve customer complaints efficiently
-Initiate and lead projects aimed at optimizing the supply chain and logistics workflows
-Collaborate with internal departments such as Sales and Inbound Logistics to align processes
-Continuously seek opportunities for process improvements and implement best practices

Requirements:
-A completed HBO or University master’s degree, preferably with experience in supply chain management
-Experience in maintaining and enhancing customer relationships within a supply chain environment
-Proven track record of developing and executing process improvements, ideally with customer involvement
-Results-driven with a proactive, action-oriented mindset
-Strong analytical skills and proficiency with automated systems like SAP and Power BI
-Comfortable working in a multicultural environment
-Fluent in Dutch and/or English
Other Information:
If you are interested and want to apply, please submit your application via the apply button below and contact me.
 

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