Front Office Team Lead, Amersfoort, Utrecht

Company
A leading organization in the food and agricultural sector supports a large member network and works closely with stakeholders across the supply chain. The business is undergoing continuous development in customer-focused services and sustainability initiatives, offering a professional environment where service quality and collaboration are key.

Job Description
For an interim assignment, we are looking for a Front Office Team Lead (Member Services) to organize, motivate, and coach a professional front-office team. The team provides day-to-day support to members, ensuring questions are handled quickly and professionally while continuously improving the service approach. This role combines operational leadership with a clear vision on customer-oriented service.

Responsibilities
- Lead, coach, and support the front-office/inside support team to deliver a high standard of service
- Ensure professional handling and follow-up of questions and requests from members
- Coordinate additional activities, including visit planning for the field service team
- Contribute to broader team-leadership alignment to support strategic initiatives and service improvements
- Help further develop the service concept and support implementation of an integrated service approach (e.g., click/call/face model)
- Prepare and execute annual plans for the front-office function in line with wider objectives
- Ensure effective use of CRM tools (Salesforce knowledge is an advantage)
- Maintain strong alignment with relevant internal departments to ensure smooth collaboration and execution

Requirements
- Bachelor’s or master’s degree (or equivalent level of working and thinking)
- Relevant experience in an agricultural environment; dairy farming exposure is strongly preferred
- Proven ability to motivate and guide a team (leadership experience is an advantage)
- Experience with front-office / customer support team operations and organization
- Strong communication skills and the ability to act as a professional discussion partner
- Results-driven, proactive, and confident in decision-making
- Comfortable operating at operational and tactical levels, with good organizational awareness
- Dutch language is mandatory

Other Information
This is an interim role focused on maintaining excellent service delivery while supporting continuous improvements in ways of working and collaboration. If you are interested and want to apply, please submit your application via the apply button below and contact me.

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