The Company
We are working with a leading organization committed to excellence in supply chain and customer service operations. The company values teamwork, professionalism, and a proactive approach to customer satisfaction and operational efficiency.
About the Role:
As an Account Specialist 1, you are responsible for managing a dedicated customer portfolio and ensuring smooth domestic and export order fulfillment operations. You oversee order processing, product availability, transportation coordination, and accurate invoicing while delivering exceptional customer service. Acting as the key liaison between Planning, Sales, Supply Chain, and Finance, you resolve operational challenges and drive efficiency.
Responsibilities:
- Manage end-to-end order processing and fulfillment, including availability checks, transportation coordination, and accurate invoicing.
- Deliver high-quality customer service, handling inquiries, requests, and complaints in a timely and professional manner.
- Act as the primary interface between Planning, Sales, Supply Chain, and Finance to ensure smooth operational execution.
- Maintain SAP master data accuracy, ensure proper documentation, and comply with governance and quality standards.
- Support cross-business activities, provide operational back-up, and drive continuous process improvements to meet KPIs.
Requirements:
- College degree preferred or equivalent experience in Customer Service or Supply Chain.
- 1–2 years of relevant experience in Customer Service and/or Supply Chain operations.
- Strong IT skills, including proficiency in SAP and MS Office.
- Fluency in written and spoken English, with an additional language (Italian, French, or Spanish) preferred.
- Strong communication skills, customer-focused approach, attention to detail, and ability to work cross-functionally.
Other Information:
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57398
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About us
Since 2012, SIRE Life Sciences is the most innovative and engaged consultancy company for the life sciences industries.
SIRE Life Sciences is proud of its ability to adapt to changing trends while always maintaining the highest level of quality for both our clients and our candidates.
Our team of knowledgeable professionals provides customized staffing services to clients and candidates, including secondment, direct hire, temporary-to-hire, temporary staffing, brokering, Statement of Work and we approach each type with the same degree of professional assessment. Our refined and collaborative style is unmatched in the staffing industry. We’re able to see beyond the surface to create matches that result in successful careers for our candidates and valuable talent for our clients.
Effective employment solutions need to put the right person in the relevant place every time, using advanced systems to streamline costs and time-frames for clients.