The Company
We are a leading global consumer goods company dedicated to making a positive impact through our iconic brands. With a focus on sustainability and responsible business practices, we strive to improve lives while creating value for our customers and communities worldwide. Our inclusive and collaborative work environment empowers our employees to innovate and grow, shaping a better future for all.
Role Description
We are seeking a Customer Operations Specialist to join our Business Operations team in the Customer Experience department. In this role, you will manage the end-to-end order-to-cash process, act as the primary contact for operational customer issues, and drive continuous improvements in our supply chain and service levels across the Netherlands and Belgium.
Responsibilities
-Monitor and analyze customer operations data to identify opportunities for enhancing service, reducing costs, and increasing delivery speed. Build expertise on customer profiles, market trends, and logistics providers.
-Lead and implement improvement projects related to the order-to-cash cycle and logistics fulfillment, aiming for operational excellence.
-Serve as the main point of contact for customers regarding service and logistics topics, handling issues related to product portfolios, order tracking, delivery complaints, and KPIs.
-Collaborate internally with departments such as logistics, demand planning, sales, marketing, and finance to ensure smooth order management and customer satisfaction.
-Proactively inform customers about stock issues, late deliveries, or changes in product data, and coordinate corrective actions with relevant teams.
-Maintain strong relationships with customers, overseeing delivery performance, preparing for customer visits, and ensuring operational issues are resolved promptly.
Requirements
-Bachelor’s degree
-Minimum of 2 years relevant experience in supply chain, logistics, or customer service
-Knowledge of ERP systems, such as SAP, is a plus
-Experience within FMCG (Fast-Moving Consumer Goods) is advantageous
-Fluent in Dutch and English; French proficiency is a plus
-Strong analytical skills and ability to interpret data and processes
-Project management experience is favorable
-Excellent communication skills, both tactical and strategic
-Ability to work collaboratively with customers and internal teams
Other Information
-If you are interested and want to apply, please submit your application via the apply button below and contact me.
58473
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Prasad Nasina
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