The Company
A large international fast moving consumer goods organization operating complex and highly automated supply chains across multiple European markets. The company focuses strongly on customer centric service delivery, digitalization, and continuous operational excellence.
Role Description
As Senior Customer Operations Specialist, you play a key role in improving service performance within a highly automated order to cash environment. The role has a strong focus on continuous improvement, project coordination, and change management. You safeguard operational continuity while driving structural improvements that reduce customer effort and increase efficiency.
Responsibilities
- Lead continuous improvement initiatives to simplify processes and reduce manual work
- Coordinate and manage medium complexity projects and support larger cross functional programs
- Monitor automated order, delivery, and invoicing flows and detect deviations
- Perform root cause analysis and implement structural system improvements
- Coordinate and execute end to end regression testing during system upgrades
- Act as liaison between customer operations, IT, and supply chain teams
- Handle complex customer and logistics inquiries with proactive communication
- Translate system and supply chain data into actionable insights
- Support team knowledge sharing and best practice alignment
Requirements
- Bachelor degree with minimum 8 years of experience or Master degree with minimum 5 years of experience
- Background in customer operations, customer care, logistics, sales support, or comparable roles
- Experience in a fast moving consumer goods environment preferred
- Strong knowledge of order processing, transport, invoicing, debit and credit handling, complaints and returns
- Experience with complex system landscapes and automation
- SAP and Salesforce knowledge is a strong advantage
- Fluent in Dutch and English both written and spoken
- French language skills are a strong plus for the Belgium market
- Customer centric mindset with strong affinity for systems and continuous improvement
- Strong stakeholder management skills and administrative accuracy
Other Information
Hybrid working model
57838
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About us
Since 2012, SIRE Life Sciences is the most innovative and engaged consultancy company for the life sciences industries.
SIRE Life Sciences is proud of its ability to adapt to changing trends while always maintaining the highest level of quality for both our clients and our candidates.
Our team of knowledgeable professionals provides customized staffing services to clients and candidates, including secondment, direct hire, temporary-to-hire, temporary staffing, brokering, Statement of Work and we approach each type with the same degree of professional assessment. Our refined and collaborative style is unmatched in the staffing industry. We’re able to see beyond the surface to create matches that result in successful careers for our candidates and valuable talent for our clients.
Effective employment solutions need to put the right person in the relevant place every time, using advanced systems to streamline costs and time-frames for clients.