Job Title: Customer Service Coordinator - Supply Chain
Company Description:
Our client is a leading organization committed to delivering exceptional supply chain solutions. They focus on providing high-quality service and fostering strong relationships with their customers and business partners.
Job Description:
We are looking for a Supply Chain Customer Service Coordinator to join our client’s team. In this role, you will be the main point of contact for customers, managing order fulfillment and ensuring smooth communication across the supply chain. Your goal is to provide excellent customer service and support the operational processes that keep the supply chain running effectively.
Responsibilities:
- Handle customer inquiries and requests promptly and professionally, ensuring high levels of satisfaction and building long-term relationships.
- Monitor and manage order processing, including checking product availability, coordinating transportation, and ensuring accurate invoicing.
- Act as a liaison between the customer and various internal teams such as Planning, Sales, Business, and Supply Chain, to meet customer needs efficiently.
- Continuously improve your knowledge of procedures, policies, and quality standards, and identify opportunities for process improvement.
- Support all business units within the group as a backup, becoming a reliable point of contact for operational issues.
- Develop strong working relationships with key stakeholders, including customers, planners, and finance teams, to meet targets effectively.
- Maintain accurate customer master data in SAP and ensure all transactions and communications are properly recorded.
- Uphold company policies, governance standards, and work ethics in all activities.
Requirements:
- College degree or equivalent work experience.
- Minimum of 1-2 years’ experience in Customer Service and/or Supply Chain.
- Strong working knowledge of SAP and ERP systems for order entry.
- Proficiency in Microsoft Office.
- Fluent in written and spoken English; additional languages are a plus.
Other Information:
If you are interested and want to apply, please submit your application via the apply button below and contact me.
57564
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Customer Service Coordinator – Supply Chain Support
Location: Rotterdam, Zuid-Holland
Sector: Chemicals
About us
Since 2012, SIRE Life Sciences is the most innovative and engaged consultancy company for the life sciences industries.
SIRE Life Sciences is proud of its ability to adapt to changing trends while always maintaining the highest level of quality for both our clients and our candidates.
Our team of knowledgeable professionals provides customized staffing services to clients and candidates, including secondment, direct hire, temporary-to-hire, temporary staffing, brokering, Statement of Work and we approach each type with the same degree of professional assessment. Our refined and collaborative style is unmatched in the staffing industry. We’re able to see beyond the surface to create matches that result in successful careers for our candidates and valuable talent for our clients.
Effective employment solutions need to put the right person in the relevant place every time, using advanced systems to streamline costs and time-frames for clients.