Temporary Response Planner, Rotterdam, Zuid-Holland

The Company
Our client is a worldwide leader in consumer goods, specializing in food, beverages, health, and personal care. Committed to sustainability, they actively tackle global social and environmental challenges. With a team of over 100,000 employees, are you ready to be part of their journey?

Role Description
The Response Planner plays a strategic, category-focused role positioned between the Benelux Demand Planning teams and supply operations across multiple European factories. This function is responsible for short-term (under six weeks) demand–supply alignment and acts as a key safeguard against major service risks. Rather than executing day-to-day operational tasks, the Response Planner serves as the escalation and consulting point for the Market Supply Planners (based in Poland), taking ownership of service performance and business waste–related KPIs. The role is designed to identify, evaluate, and mitigate high?impact risks across a broad SKU portfolio within Personal Care and U2M Wellbeing categories. 

Responsibilities

• Leading and supporting a team of three Market Supply Planners located in Poland, acting as their escalation partner.
• Managing and mitigating significant short-term service risks across roughly 1,000 SKUs within categories such as shampoos, creams, deodorants, and shower gels.
• Reviewing and interpreting service-level KPIs on a daily and weekly basis, including Power BI reporting, out-of-stock risks, and losses.
• Conducting root-cause analysis on service issues and propose actionable, structured solutions.
• Handling escalations originating from MSPs, Customer Service, and European factory supply planners.
• Driving discussions and outcomes during the weekly Friday service meeting, focusing on current losses and upcoming six-week risks.
• Intervening in escalations in SAP transactions, order execution, stock and demand monitoring, system corrections, 
• Stakeholder collaboration with MSP team in Poland, Business planners and Project Managers, Demand Planning (forecasting) teams, Repack operations, Customer Service, Supply Planners across 4-5 factories in Europe,  

Requirements 

• Bachelor’s degree in Supply Chain preferred, Economics or unrelated fields may be considered when accompanied by strong practical experience.
• Minimum 2–3 years of relevant experience in supply chain, order management, or a comparable environment — role is unsuitable for entry-level talent due to pace and pressure.
• Strong command of SAP (mandatory).
• Demonstrated ability to manage multiple stakeholders and communicate clearly in high-pressure environments.
• Proactive problem-solving attitude with a structured, methodical working style.
• Analytical mindset suitable for diagnosing service risks and interpreting data (without requiring business-analyst-level expertise).
• Resilience, calmness under pressure, and comfort with daily issue resolution. 
• Kinaxis experience (highly beneficial).
• Understanding of AATP system prioritization rules.
• Familiarity with warehouse-related processes.
• Knowledge of Phoenix, RTV, POM, or VF is not required.
• FMCG background is helpful but not essential; automotive or similar fast-moving sectors are accepted. 

Other information
Apply to our vacancy for more information. Looking forward to getting in touch!  

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