Customer Account Representative, Rotterdam, Zuid-Holland

The Company
Our client is a globally recognized organization within the industrial and manufacturing sector, known for its commitment to operational excellence, innovation, and sustainability. With a strong international presence and a customer-first mindset, the company focuses on delivering high-quality products and services across diverse markets. Its culture emphasizes collaboration, continuous improvement, and empowering employees to contribute to shared success.

Role Description
As an Customer service specialist you will play a key role in ensuring seamless customer experiences from order placement to delivery and invoicing. You will manage a dedicated portfolio of domestic and international customers, acting as the primary point of contact for all service-related inquiries. 

Responsibilities
- Deliver exceptional customer service by managing customer requests promptly and professionally.
- Oversee the complete order-to-cash process, ensuring accurate order entry, delivery coordination, and invoicing.
- Collaborate with internal teams (Sales, Planning, Business, and Supply Chain) to ensure efficient execution of customer orders.
- Maintain and verify Customer Master Data in SAP in coordination with relevant departments.
- Identify opportunities to improve service levels, streamline processes, and enhance customer satisfaction.
- Ensure compliance with company policies, quality standards, and governance procedures.
- Build and maintain strong working relationships with internal and external stakeholders.

Requirements
- Bachelor’s degree (or equivalent experience) in Business Administration, Supply Chain, or a related field.
- 1–2 years of experience in Customer Service or Supply Chain within an international environment.
- Proficiency in SAP and Microsoft Office applications.
- Strong communication and problem-solving skills, with attention to detail and accuracy.
- Fluent in English (knowledge of another European language is an advantage).
- A proactive, collaborative mindset with the ability to adapt to changing priorities.

Other Information
Are you passionate about delivering outstanding customer experiences and ready to take the next step in your career? If so, this could be the right role for you. Click the button below to apply and join a forward-thinking global organization where your contribution truly matters.

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