Account Specialist, Rotterdam, Zuid-Holland

The Company
We’re working with a global industry leader in chemicals and materials, known for its commitment to innovation and operational excellence. The Customer Service team in Rotterdam plays a key role in ensuring clients across multiple European markets receive high-quality service and timely support.
 
Role Overview
As an Account Specialist in the Customer Service department, you’ll manage the full Order-to-Cash process for your customer portfolio. From order entry to delivery and invoicing, you’ll ensure everything runs smoothly, working cross-functionally with Planning, Sales, Supply Chain, and Finance. You’ll also be the go-to person for operational issues and continuously improve service quality.
This is a fast-paced, team-focused environment where attention to detail, communication, and collaboration are essential.
 
Key Responsibilities
-Manage daily order fulfilment: order entry, product availability checks, shipment coordination, and invoicing
-Act as the main point of contact for customers, handling service-related questions and challenges
-Collaborate with internal teams (Planning, Sales, SC, etc.) to optimize customer satisfaction
-Ensure compliance with procedures, formal governance, and company policies
-Support with SAP master data accuracy and documentation
-Identify process improvements and contribute to cross-functional projects
 
Requirements
-MBO+/HBO (Bachelor or equivalent work experience)
-1–2 years’ experience in customer service or supply chain
-Fluent in English; another European language is a strong plus
-Proficient in SAP and MS Office
-Strong communication skills and a proactive, customer-focused mindset
-Able to work in a dynamic, international environment and manage multiple priorities
 
Apply Now
If you're passionate about delivering outstanding customer service and want to be part of a global team that values innovation and collaboration, we’d love to hear from you.
 

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