About the Company
A global leader in the dairy industry, committed to delivering high-quality nutritional products, is seeking a Team Lead Order Fulfilment to enhance supply chain efficiency and service excellence.
Role Description
As Team Lead Order Fulfilment, you will manage a team, oversee order processing, and optimize workflows to ensure timely and accurate deliveries. You’ll collaborate with various stakeholders and play a key role in process improvements and team development.
Responsibilities
- Lead and support the Order Fulfilment team
- Oversee complaints and queries from internal and external stakeholders
- Write and update procedures, work instructions, and Service Level Agreements (SLAs)
- Maintain communication with internal and external stakeholders
- Handle escalations and resolve issues
- Conduct performance reviews and implement process improvements
Requirements
- Fluent in Dutch and English
- Proficiency in ERP systems, preferably SAP
- Strong knowledge of Order-to-Cash (OtC) processes
- Bachelor’s degree, preferably in Supply Chain Management
- Proven experience in an international distribution, logistics, or customer service-oriented environment
- Experience with stakeholder management
Other Information
- Prior experience leading a team is a must
- Experience in an international distribution, logistics, CS environment
- Working from home max 1 day
- Occasionally travel between Meppel and Veghel locations
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About us
Since 2012, SIRE Life Sciences is the most innovative and engaged consultancy company for the life sciences industries.
SIRE Life Sciences is proud of its ability to adapt to changing trends while always maintaining the highest level of quality for both our clients and our candidates.
Our team of knowledgeable professionals provides customized staffing services to clients and candidates, including secondment, direct hire, temporary-to-hire, temporary staffing, brokering, Statement of Work and we approach each type with the same degree of professional assessment. Our refined and collaborative style is unmatched in the staffing industry. We’re able to see beyond the surface to create matches that result in successful careers for our candidates and valuable talent for our clients.
Effective employment solutions need to put the right person in the relevant place every time, using advanced systems to streamline costs and time-frames for clients.