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  • Locatie

    Amsterdam, Netherlands

  • Functie titel:

    Customer Service Manager

  • Sector:

    Pharmaceutical

  • Type job:

    Permanent

  • Job ref:

    45446

  • Start datum:

    2020-12-11

My client is active in the Pharmaceutical industry in Amsterdam

Do you? Have at least a Bachelor’s degree
Do you? Have at least three to five years in a Customer Services position
Are you? Fluent in English, verbally and written

The company
My client is a market leader in the Pharmaceutical industry

About the role
As Customer Service Manager you will work on optimizing customer satisfaction with a satisfaction level of 99% being your target and 100% being your goal.

Responsibilities
- Manage and coordinate contact centre operations, ensuring we deliver outstanding results
- Build the supply chain relationship with customers, and ensure every transaction goes smoothly – on-time and in-full
- Tracking 3PL performance
- Guiding and leading teams of 5+ FTE
- Most importantly, if you spot an opportunity to improve things, you’ll take it.

Requirements
- Bachelor’s degree
- 3-5 years of experience in a Customer Service role
- Understand fast-paced, complex supply chains
- Are analytical, technically proficient, a problem solver, and an excellent communicator
- Strong coaching skills
- Fluent in English

For more information, please contact Rajeev Punwasi on r.punwasi@sire-search.com
Neem contact op

SIRE LIFE SCIENCES B.V.

Staten Bolwerk 1
2011 MK Haarlem
The Netherlands
+31 (0) 20 658 9800

SIRE STAFFING SOLUTIONS B.V.

Keizersgracht 440A
1016 GD Amsterdam
+31 (0) 20 658 9804

SIRE LIFE SCIENCES DEUTSCHLAND GmbH

Theatinerstraße 11
80333 München
+49 (0) 89 3803 8966

SINCERE. INTELLIGENT. RESULT-DRIVEN. EXCELLENCE.