Our client is one of the biggest global medical producers and a very influential pharmaceutical supplier in the Netherlands. The company specialises in developing biological therapies and medicine to cure oncology, hematology, kidney, bone, and cardiovascular diseases. Are you ready to contribute to their mission of serving patients with the highest quality?
As a Customer Service Associate you will represent the company while dealing with various customer inquiries, complaints, Track & Trace activities and orders management.
-Daily communication with customers via call, email, and fax
-Developing and maintaining relationships with internal and external customers and being their first point of contact
-Ensuring that all customer queries are satisfied and all issues are resolved
-Working towards the goal of full customer and stakeholder satisfaction with the service
-Suggesting process improvements
-Education in MBO 4 or higher, Bachelor or Master degree in Supply Chain, Business Administration or equivalent is a plus
-1-2 years of experience in customer service or sales, experience with issue handling is a plus
-You are an advanced used of Microsoft Office tools, experience with SAP or Salesforce is a plus
-You are fluent in English AND fluent in Spanish or Portuguese
Are you interested in this or another role? Do not hesitate to contact me at firstname.lastname@example.org or by applying to this position.