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About the company:
 
Our clients is one of the biggest pharmaceutical company who has been improving patients’ lives, by distributing their medicines to hospitals and pharmacies in 100 different countries in the world, to over 10 million patients, in Europe, Turkey, Middle East and Africa Regions.


About the role:

As a Senior Asssociate Customer Management, you will contribute to the completion of key milestones associated with Customer Care and in the Order To Invoice process for Commercial Supply Chain Region Europe to ensure optimal internal and external Customer satisfaction.


 
Responsibilities:
 
  • Establishes and maintains a detailed workload planning for the teams
  • Attends and/or facilitates cross-functional team meetings to develop and implement business solutions which optimize processes in relation to the CX journey
  • Initiates and executes improvements in order to increase effectiveness and efficiency of CS performance
  • Contributes as project team member for overall CS related projects.
  • Initiates and manages internal CS continuous improvement projects.
  • Ensures knowledge of GMP/GDP and job related training is up to date
  • Act as the backup for other Sr. associates roles in the team
 
Requirements:
 
  • MBO 4/ Bachelor’s degree or equivalent in Supply Chain management s and economics
  • Typically 3 or more years’ experience in preferably the pharmaceutical industry, analytical environment and process development
  • Fluency in English, both in oral and written communication



Other info:
 
For this role an EU passport is required. No Intercontinental sponsorship possible. Are you ready to take a new step in your career? If you are interested please upload your resume using the apply button!