Banner Image
Sales Order Management Systems Administrator

Duration: 1year with possibility for extension
Language: English
Industry: Pharmaceutical and biotechnology
Workplace type: Hybrid
Start date: As soon as possible

About the role
The SOM (Sales order management) & Trade Systems Administrator you will be tasked with providing support and associated coordination activities related to online sales orders and trade systems maintenance and development, utilizing relevant SAP functionality.
And you will be working in the PEBV team of 12 colleagues located in the Netherlands.

Main responsibilities
- Act as super-user and primary point of contact, perform root cause identification, escalation and follow-up.
- Backoffice administration for SOM system – internal and external user accounts management, requests execution, roles and customer accounts linkage.
- New users training and onboarding. Leading SOM users community: perform communication, provide guidance and updates.
- Periodic control reports and metrics generation, analysis, documents review and follow-up.
- Review and update work instructions, SOPs and training materials, if necessary.
- Act as primary connect point between SOM users and development team.
- Provide support to SOM system users utilizing relevant functionality in SAP.
- Coordinate system development: requirements collection, functionality testing, hyper care support etc.

Qualifications & Skills
- Understanding of design principles and practical experience with ERP systems.
- Problem-solving mindset, willingness to get to the root cause of an issue and find solution.
- Fluent spoken and written English language skills required.
- Proficient in Excel, technical skills .
- Reports design/generation/analysis experience.
- Working knowledge of SAP and/or B2B customer ordering systems preferred
- Administration experience will be a strong advantage.

Other information
For this role an EU passport or (search year) VISA for Europe is required. No Intercontinental sponsorship possible. Are you ready to take a new step in your career? If you are interested or have any questions, Please reach out to me by applying to this vacancy.