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Our client is a Global Pharmaceutical & Medical Devices organization in the region of  Utrecht

Are you? Looking for an important position in a scale up environment, helping improving the strategic LSP partnership 
You have? At least 3 years of experience with working with a Logistics Service Provider
You are? Analytical, a strong communicator, strong stakeholder management, and a self-motivated problem solver.
You want? A challenging position where you can combine your analytical, communication and entrepreneurial skills?

Then read on and apply directly! 


The Company

I would love to tell you more about this ambitious organization. You get to work in a entrepreneurial, dynamic and culturally diverse environment.Their office is located in Utrecht, and most of the internal stakeholders are located in France. Working remote is also possible. 

The Job

The  Logistics Accountmanager/ Customer Service Manager develops and manages the strategic partnership with the logistics service provider (LSP) based in Germany). This LSP is used for commercial distribution throughout EMEA. Focus on order-to- cash performed by the logistics service provider, but full accountability on performance achieving highest possible service is key objective/deliverable of this role. Some of the important  internal stakeholders withing Supply Chain are located in France, so if you are a French speaker, this would certainly be valuable. 


- Continuously interact with the logistics service provider in order to meet the agreed Key Performance Indicators.
- Has a detailed focus how to exchange data with the logistics service provider and vice versa.
- Organizing and performing weekly cross functional meetings and Quarterly Business Reviews with the LSP.
- Initiates wherever possible business improvement initiative related commercial distribution.
- Interaction with the country teams and central organization to understand market requirements in order to achieve the highest possible customer service (satisfaction) levels
- Working together with the supply chain team EMEA, also acting as back-up (including operational tasks) for one another
- Contact point for with all internal stakeholders to communicate status of requests related performance of the logistics service provider
- Work with stakeholders and external customers on service improvements
-  Survey customers to receive feedback on performance
- Maintain all pertinent records to reflect the request to final delivery activities
- Ensure request to delivery is fully auditable and meet local regulations
- Conduct month end, quarter end deliverables on-time, in case applicable Sox complaint



- A Bachelor or Master, preferably with Supply Chain, Logistics, Commercial or Financial orientation 
- Experience in working with a logistics service provider for at least  2 years.
- Healthcare/ LifeSciences industry experience is preferred.
- People (and service) oriented. 



- Must have excellent communication skills (verbal and written) 
- Highly organized with a strong attention to detail, clarity, accuracy and conciseness
- Passionate about a purpose driven career
- Team oriented, analytical and a self-motivated problem solver
- Able to improve the partnership with internal and external stakeholders through a collaborative approach to process improvement, problem-solving discussions and negotiations
- Strong skillset and background in data analysis; doesn’t mind getting into the detail of the data to identify cost savings or improvements
- Taking initiative, flexible, persistent and service oriented
- Highly proficient in Microsoft Office (Word, Excel, Outlook)
- 2-3 languages, one English and bonus would be French (native speaker)

For more information you can contact Joost Spape via