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  • Location

    Netherlands

  • Job title:

    German or Spanish and Portuguese speaking Front office

  • Sector:

  • Job ref:

    47052

  • Start Date:

    2021-11-18

German or Spanish and Portuguese speaking Front office 

The Company

You will be part of a global team in one of the biggest Biopharmaceutical organizations, based on Noord-Brabant region. Their mission is to deliver innovative medicines for patients worldwide.

Role description
While working for the Customer Success Department, you will be the first line contact for doctors, hospitals, pharmacists and distributors. You will also initiate and identify different process improvements and resolve complaints.

Responsibilities
-Responsible for inbound and outbound handling of contacts through calls, emails and fax.
-Solve  issues on a daily basis regarding to service, transport and track & trace of deliveries
- Discuss, accept, enter and follow up on customer service complaints.


Requirements
-Minimum 1 to 2 years of experience in customer service or sales
-Fluent level Spanish and Portuguese OR native level German
-Good communication skills (verbal & written)
-Customer focused


Other information
Are you ready to the next step in your career? Fill out your application using the apply button.