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  • Job title:

    German Customer Service Agent

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The Company
This company is a biotechnology pillar of the world, committed to transforming new ideas and discoveries into medicines to treat serious diseases. Its goal is to create innovative medicines, provide transformative research, and high-quality treatment worldwide. They are contributing to a better world by focusing on people, society, and the planet.

Job Description
This role is based on the first contact between the company and the client, at the Customer Success Department you will be dealing with orders, customer satisfaction, track and trace activities, and supply chain responsibilities.

- Direct contact with customers;
- Be responsible for a good connection between the company and the customer;
- Handle with communication ways to contact the customer;
- Develop processes to solve customer’s problems;
- Follow up on the information provided by the customer.

- The German language is mandatory;
- Experience with Customer Service Experience;
- Great communication skills;
- Result-driven;
- SAP or Salesforce is a plus.

Other information
If you are interested in this job offer, please don’t hesitate to contact me for more information as soon as possible, or just click below to apply!