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    Customer Service | Planning Coordinator

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Customer Service | Planning Coordinator

My client is a food multinational in the Noord-Brabant area.

Main Tasks

  • Planning shipments to internal and external customers based on product availability and customer requests
  • Arrange necessary shipping documents accurately and on time
  • Correct entry and maintenance of orders in the system, shipment plan and masterdata.
  • Provide overall customer support to our customers (CBU: Cluster business units) regarding order status, productions, QC releases , invoices and understand customer priorities.
  • Own OTC process for your region in collaboration with the customer coordinator
  • Data analysis including supplier performance, volumes, cost, stock.
  • Support, investigate and solve CBU complaints related to OTC process (order issues, invoicing, logistics).
  • Actively support process and cost improvement projects and maintain good overview of KPIs