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  • Location

    NOORD BRABANT, Netherlands

  • Job title:

    Customer Service - Front Office (German)

  • Sector:

  • Job ref:

    46276

  • Start Date:

    2021-07-01

Customer Service -  Front Office - German 

The company

You will be working in the European Headquarters of an American Biopharmaceutical international company as a part of the Supply Chain Team. This site is handling all distribution, secondary packaging and labelling activities.

Description

You are the first line contact for Customer/Sales Offices, customer creation, credit / debit / return orders, complaints and Track & Trace activities.

Responsibilities

Customer Care

  • Unique first point of contact for customers, affiliates and Local Service Providers (LSPs)

  • Inbound and outbound handling of contacts (call / email / fax) with Customers, affiliates and LSPs

  • Develop and maintain good relationships with internal/external customers (like affiliate, physician, pharmacist, wholesaler, hospital, distributor), other departments and LSPs

  • Discuss, accept, enter and follow up on customer service complaints

Order management

  • Execute track and trace on daily basis, follows up on delays, and signs off reports

  • Execute returns for all order types, credit and debit notes, follows up timely release

Customer Master Data

  • Set-up of new customer; Initiate (e-)form, follow-up with affiliate and the new customer and performs Customer Master Data entry

  • Maintain and update Customer Master Data requests

Other

  • Ensure knowledge of GMP/GDP and job related training is up to date

  • Handle and resolve service/transport issues (including track & trace)

Requirements 

  • Fluency in English, both in oral and written communication + native/business level German

  • Excellent communication skills

  • Minimum 1 to 2 years of related experience in a relatable role (preferably in a front office) 

  • Experienced in working with automated systems (computer bases business systems) like MS-Office

  • Experience with SAP and Salesforce are a pre

Other information

Are you ready to take a new step in your career? If you are interested or know someone who is, contact me and upload your CV via the apply button.

Contact us

SIRE® LIFE SCIENCES B.V.

Staten Bolwerk 1
2011 MK Haarlem
The Netherlands
+31 (0) 20 658 9800

SIRE® STAFFING SOLUTIONS B.V.

Keizersgracht 440A
1016 GD Amsterdam
The Netherlands
+31 (0) 20 658 9804