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Title: Customer Service Associate Italian

The company:

Our client is one of the biggest players in the biotechnological industry with a mission to provide healthier lifestyle for the generations ahead by producing world-class medical products.

 

The role:

In this role you will be the first point of contact for customer related questions, you will work with credit/debit and return orders, handle complaints and coordinate track & trace tasks.

 

The Responsibilities:

 

•             Be a point of contact for internal/external customers via calls/emails/fax

•             Be responsible for administrative problems

•             Check compliancy (SOX, GMP)

•             Solve and handle overall customer complaints

•             Effective approach to return orders, credit/debit and reports track&trace issues

•            Revise and coordinate customer master data

 

The Requirements:

 

•             Minimum MBO 4 or Bachelor in Administration, Supply chain or similar

•             Previous  experience with SAP and Salesforce

•             Minimum of 1 year experience with customer service or sales

•             Fluency in Italian is a must, excellent English

•            Excellent communication skills coupled with problem solving skills

 

Other information:
 

Are you interested in this job or do you know someone who will be interested, please contact Plamena Koleva and apply via the vacancy.