Title: Customer Service Associate Italian
The company:
Our client is one of the biggest players in the biotechnological industry with a mission to provide healthier lifestyle for the generations ahead by producing world-class medical products.
The role:
In this role you will be the first point of contact for customer related questions, you will work with credit/debit and return orders, handle complaints and coordinate track & trace tasks.
The Responsibilities:
• Be a point of contact for internal/external customers via calls/emails/fax
• Be responsible for administrative problems
• Check compliancy (SOX, GMP)
• Solve and handle overall customer complaints
• Effective approach to return orders, credit/debit and reports track&trace issues
• Revise and coordinate customer master data
The Requirements:
• Minimum MBO 4 or Bachelor in Administration, Supply chain or similar
• Previous experience with SAP and Salesforce
• Minimum of 1 year experience with customer service or sales
• Fluency in Italian is a must, excellent English
• Excellent communication skills coupled with problem solving skills
Other information:
Are you interested in this job or do you know someone who will be interested, please contact Plamena Koleva and apply via the vacancy.