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  • Location

    NOORD BRABANT, Netherlands

  • Job title:

    Associate Supply Chain - Customer Service Front Office (German)

  • Sector:

  • Job ref:

    45258

  • Start Date:

    2020-12-01

Associate Supply Chain - Customer Service Front Office (German)

The company

You will be working in the European Headquarters of an American Biopharmaceutical international company. This site is handling all distribution, secondary packaging and labelling activities.

Description

You are the first line contact for Customer/Sales Offices, customer creation, credit / debit / return orders, complaints and Track & Trace activities.

Responsibilities

Customer Care
  • Unique first point of contact for customers, affiliates and Local Service Providers (LSPs)
  • Inbound and outbound handling of contacts (call / email / fax) with Customers, affiliates and LSPs
  • Develop and maintain good relationships with internal/external customers (like affiliate, physician, pharmacist, wholesaler, hospital, distributor), other departments and LSPs
  • Discuss, accept, enter and follow up on customer service complaints
Order management
  • Execute track and trace on daily basis, follows up on delays, and signs off reports
  • Execute returns for all order types, credit and debit notes, follows up timely release
Customer Master Data
  • Set-up of new customer; Initiate (e-)form, follow-up with affiliate and the new customer and performs Customer Master Data entry
  • Maintain and update Customer Master Data requests
Other
  • Ensure knowledge of GMP/GDP and job related training is up to date
  • Handle and resolve service/transport issues (including track & trace)
Requirements 
  • Fluency in English, both in oral and written communication + native/excellent level German
  • French language is nice to have
  • Excellent communication skills
  • Minimum 1 to 2 years of related experience in customer service or sales
  • Ability to shift between tasks in a dynamic environment and work within diverse, international group of people
  • Experienced in working with automated systems (computer bases business systems) like MS-Office
  • Experience with SAP and Salesforce are a pre
  •  High quality standards with regards to work
Preferred Requirements
  •  Education in Economics, Business Administration Supply Chain Management or related area
  • Experience with issue handling in a Supply Chain environment
  • Problem solving skills
  • Ability to set priorities and timely escalation

Other information

Are you ready to take a new step in your career? If you are interested or know someone who is, contact me and upload your CV via the apply button.
Contact Us

SIRE LIFE SCIENCES B.V.

Staten Bolwerk 1
2011 MK Haarlem
The Netherlands
+31 (0) 20 658 9800

SIRE STAFFING SOLUTIONS B.V.

Keizersgracht 440A
1016 GD Amsterdam
+31 (0) 20 658 9804

SIRE LIFE SCIENCES DEUTSCHLAND GmbH

Theatinerstraße 11
80333 München
+49 (0) 89 3803 8966

SINCERE. INTELLIGENT. RESULT-DRIVEN. EXCELLENCE.