Regional Quality Assurance Partner, Rotterdam, Zuid-Holland

The Company
Our client is a global leader in consumer goods, specializing in food/beverages, health, personal care and more. Sustainability is at the heart of their mission, and they are dedicated to addressing the social and environmental challenges the world faces. With over 100,000 employees already on board, are you ready to join their team?

The Role
We’re looking for a motivated Regional Quality Assurance Partner to join our team in Rotterdam and help drive quality excellence across our Benelux operations. This is a key role focused on ensuring market quality performance across multiple business units, including Home Care, Personal Care, Beauty & Wellbeing, and Foods. In this role, you’ll be the link between commercial operations, customer service, logistics, and quality teams – ensuring that products not only meet expectations but exceed them where possible. You’ll take ownership of critical quality issues, support regulatory compliance, and help embed a proactive quality mindset across the business.

Responsibilities
-Serve as the primary contact for customer development and operations teams on all quality-related matters.
-Manage critical consumer and customer complaints, driving resolution and long-term improvements with business units.
-Oversee compliance in warehousing through KPI monitoring, issue management, and technical support.
-Support or lead incident and crisis responses based on case severity.
-Track and report on quality KPIs and trends to guide performance improvements.
-Manage quality-blocked stock and lead initiatives to reduce quality-related waste.
-Lead or support audits, capability assessments, and certifications.
-Train internal teams and external partners on quality processes and best practices.
-Contribute to on-shelf assessments to support superior brand execution.
-Drive the use of digital tools in quality management.
-Share best practices across markets and teams.
-Promote a strong quality culture across the organization.
-Engage in the European quality network, ensuring local alignment with regional and global programs.

Requirements
-Minimum 3 years' experience in Quality, R&D, or Manufacturing within FMCG or a similar operational setting.
-Bachelor’s or Master’s degree in a scientific or technical discipline (e.g., Biology, Chemistry, Engineering, Food Science, or Microbiology).
-Solid understanding of risk and change management principles.
-Strong organizational skills and ability to work under pressure without losing structure or focus.
-Fluent in English and Dutch (French is a strong plus).
-Confident using digital platforms and tools in quality-related processes.

Other Information
Are you interested and do you want to apply for this role, please fill out your application via the apply button below and contact Zahra Souhali.

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