Customer Facing Coordinator

Location: Amsterdam, Noord-Holland  |  Sector: Pharmaceuticals  |  Start Date: 1/31/2025  |  Job ref: 54377

 The Client
A global healthcare company dedicated to improving lives through innovative treatments, specializing in pharmaceuticals, vaccines, and therapies for areas like immunology, oncology, and rare diseases. It operates in over 100 countries, focusing on patient care and advancing public health worldwide.

The Role
As a Customer Facing Coordinator you will handle orders and shipments for global markets, making sure customers get their products on time. They manage stock, resolve issues, and work with different teams to ensure everything runs smoothly. The role also involves improving processes and supporting special requests, like humanitarian orders

Responsibilities

  • Order Management: Process customer orders and ensure accurate shipping documentation.
  • Customer Support: Provide updates on order status and resolve customer inquiries.
  • Issue Resolution: Handle supply delays, stock issues, and payment problems.
  • Special Orders: Manage humanitarian shipments and other special requests.
  • Stock Monitoring: Track stock levels and take action to prevent shortages.
  • Process Improvement: Identify and implement ways to improve supply chain processes.
  • Collaboration: Work with teams like finance, logistics, and supply chain for smooth operations.
Requirements
  • Professional degree in Industrial Engineering, Business Operations, or related field.
  • 3-5 years of experience in customer service within a similar industry.
  • Strong customer service, communication, and organizational skills.
  • Ability to work in a fast-paced, global environment.
  • Experience with systems like Rapid Response and SAP (preferred).
  • Knowledge of customer service processes, regulatory requirements, and supply chain planning.
  • Proactive problem-solving and process improvement skills.

54377

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About us

Since 2012, SIRE Life Sciences is the most innovative and engaged consultancy company for the life sciences industries.

SIRE Life Sciences is proud of its ability to adapt to changing trends while always maintaining the highest level of quality for both our clients and our candidates.

Our team of knowledgeable professionals provides customized staffing services to clients and candidates, including secondment, direct hire, temporary-to-hire, temporary staffing, brokering, Statement of Work and we approach each type with the same degree of professional assessment. Our refined and collaborative style is unmatched in the staffing industry. We’re able to see beyond the surface to create matches that result in successful careers for our candidates and valuable talent for our clients.

Effective employment solutions need to put the right person in the relevant place every time, using advanced systems to streamline costs and time-frames for clients.