Account Support

Location: Amersfoort, Utrecht  |  Sector: Food  |  Start Date: 7/8/2024  |  Job ref: 53055

The Company
Our client is a multinational food production who provide outstanding dairy products with sustainability at its core. Their strong portfolio evaluated at 100s of millions of euros are being transported to more than 100 countries worldwide. With 20 000+ employees committed to the cause,  will you be their next team member?
 

Role Description
The Account Support acts as a liaison between the customer and internal organization, managing customer insights, reporting, forecasting, complaints, contract and sample management, data analytics, and continuous improvement to optimize relationships and performance.
 

Responsibilities
-Customer Contact and Insights: Acts as the liaison between the customer and internal organization, staying informed on customer insights, new demands, and market information.
-Customer Reporting and Master Data: Keeps Salesforce updated with all customer insights, visit reports, and phone calls. Ensures SAP/Salesforce customer master data is current and accurate (via SAP/DSP).
-Forecasting and Complaints: Secures customer demand to support the forecasting process and knows how to handle constraints. Serves as the first point of contact for complaints, ensuring smooth and timely resolution, and escalating when necessary (e.g., contract issues, micro issues, reputational risks).
-Contract and Sample Management: Manages all open contracts, ensuring terms are followed as agreed (e.g., Incoterms, volume, time, type). Monitors overdue management, acts as the first point of escalation for the customer, and reports customer performance to relevant stakeholders. Enters commercial sample orders in SAP and follows up with the customer in collaboration with customer care, sample rooms, sales manager, and key account manager.
-Data & Analytics and Continuous Improvement: Provides sales/key account managers with relevant customer information, business analyses, and market intelligence to optimize customer relationships and improve delivery performance. Promotes a learning culture where potential process improvements are identified and implemented.
 

Requirements
-Minimum Bachelor’s degree in an applicable study
-2+ years of experience in customer service in an international B2B setting
-Fluency in Dutch and English is required
-MS Office is required, SAP knowledge is a strong plus
-B2B knowledge is a must
-Customer oriented and a team player

 
Other Information

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About us

Since 2012, SIRE Life Sciences is the most innovative and engaged consultancy company for the life sciences industries.

SIRE Life Sciences is proud of its ability to adapt to changing trends while always maintaining the highest level of quality for both our clients and our candidates.

Our team of knowledgeable professionals provides customized staffing services to clients and candidates, including secondment, direct hire, temporary-to-hire, temporary staffing, brokering, Statement of Work and we approach each type with the same degree of professional assessment. Our refined and collaborative style is unmatched in the staffing industry. We’re able to see beyond the surface to create matches that result in successful careers for our candidates and valuable talent for our clients.

Effective employment solutions need to put the right person in the relevant place every time, using advanced systems to streamline costs and time-frames for clients.