Quality Complaints Specialist

Location: Beilen, Drenthe  |  Sector: Food  |  Start Date: 5/31/2024  |  Job ref: 52796

The Company
Our client is one of the top multinational food and dairy companies in the world whose purpose is ‘nourishing by nature’. It stands for better nutrition for the world, a good living for the farmers, now and for generations to come. They have a long standing and rich history of collaboration, innovation and sustainability.

Role description
As a Quality Complaints Specialist, you are responsible for promptly and efficiently handling quality-related complaints about our products. This includes assisting in the analysis of complaints by actively gathering information, preparing (English) reports, and providing (unsolicited) advice on improvements in the production environment to prevent complaints.

Responsibilities

-Conduct thorough analysis of complaints and compile detailed investigation reports.
-Examine and investigate complaint samples to determine root causes.
-Communicate complaint status and follow-up progress to stakeholders.
-Generate and prepare various periodic complaint reports.
-Assist the QA department with tasks including internal and external audits, change management, and root cause analysis.

Requirements
Bachelor’s degree (HBO level) or equivalent.
In-depth knowledge of production processes, products, procedures, systems, and food safety.
Familiarity with SAP and Consulink is a plus.
Proficient in both written and spoken Dutch and English.

Other Information
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About us

Since 2012, SIRE Life Sciences is the most innovative and engaged consultancy company for the life sciences industries.

SIRE Life Sciences is proud of its ability to adapt to changing trends while always maintaining the highest level of quality for both our clients and our candidates.

Our team of knowledgeable professionals provides customized staffing services to clients and candidates, including secondment, direct hire, temporary-to-hire, temporary staffing, brokering, Statement of Work and we approach each type with the same degree of professional assessment. Our refined and collaborative style is unmatched in the staffing industry. We’re able to see beyond the surface to create matches that result in successful careers for our candidates and valuable talent for our clients.

Effective employment solutions need to put the right person in the relevant place every time, using advanced systems to streamline costs and time-frames for clients.