Order Fulfillment Team Lead

Location: Veghel, Noord-Brabant  |  Sector: Food  |  Start Date: 5/23/2024  |  Job ref: 52750

The company:
Our client supplies dairy products like drinks, cheese, and desserts across Europe, Asia, and Africa. They also serve professional customers and produce ingredients for various industries worldwide. With branches in 28 countries and over 21,000 employees, their products reach more than 100 countries.

Role description:
As a Supply Chain Team Lead, you support your team of 7-12 people in creating a seamless customer order flow, from order receipt to delivery. You ensure efficient, customer-focused order-to-cash processes, guaranteeing timely and accurate product delivery. Passionate about process optimization, you constantly seek ways to enhance service quality and efficiency.

Responsibilities:
-Lead the Supply Chain Team efficiently.
-Process orders, handle shipments, and address inquiries from both internal and external parties.
-Maintain and update procedures, work instructions, and Service Level Agreements (SLAs).
-Ensure clear and customer-friendly communication within the team and with stakeholders.
-Act as a liaison between the team and the order fulfilment manager, deciding when to escalate issues.
-Conduct interviews, onboard new team members, and manage team scheduling, including holidays and absences.

Requirements
Bachelor’s degree, preferably in Supply Chain Management
Relevant experience in international distribution/logistics and customer service
Knowledge of Order-to-Cash processes
-Fluent in Dutch and English
Extensive experience with ERP, preferably SAP
Proficient in Microsoft Office, especially Word, Excel, PowerPoint, and MS Project

Other information
Apply to our vacancy for more information. looking forward to hearing from you!

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